Recliner Collection Reviews 

368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and useful features like massage and heat options, often finding them to be exactly as described online. Many people highlight the fast and efficient delivery service, noting that items arrive promptly and are frequently assembled by helpful, professional crews. The straightforward ordering process and excellent communication from staff, who keep consumers well-informed throughout, are also highly appreciated. However, some customers noted specific issues with the delivery experience, mentioning that drivers sometimes seemed rushed, lacked care, or faced language barriers. A few others felt certain products had manufacturing errors, were not comfortable for long periods, were unexpectedly small, or arrived damaged.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers expressing delight and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

People report positive experiences with quality, often describing products as comfortable, plush, and exactly... See more

Order

Customers had positive experiences with order, describing the process as straightforward, easy, and seamless... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our two now chairs without any hassle no salesmen involved they were delivered as promised by two man crew who put them together and instructed on their use. We are very happy with the cha... See more

Rated 5 out of 5 stars

Excellent service and quick delivery the guy on the phone Lee went above and beyond to sort our recliner chair out as we had to change it.Which they did and issued the refund from the difference immed... See more

Rated 5 out of 5 stars

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10... See more

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more


4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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4.7

All reviews

(368)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and quick delivery…

Excellent service and quick delivery the guy on the phone Lee went above and beyond to sort our recliner chair out as we had to change it.Which they did and issued the refund from the difference immediately. The recliner we got was delivered super fast and is brilliant for my son he loves it thanks

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Easy ordering, very helpful delivery drivers put chair together, delivery well within time scale. Lovely comfortable chair which works well. Very pleased.

11 May 2026
Rated 3 out of 5 stars

VERY DISAPPOINTED

Be truthful. Improve on customer services
NOT YER RECIEVED Goods

27 April 2026
Recliner Collection logo

Reply from Recliner Collection

Dear Norma

Thanks for taking the time to write a review, I have just left you a voicemail , I am sorry there has been a slight delay on your order but can see the delivery is booked for tomorrow.

Feel free to call me on 01273 917336 to discuss

Many Thanks
Lee Burridge
Customer Service Manager
01273 917336

Rated 5 out of 5 stars

Excellent quality recliner chair

Excellent quality recliner chair. Plush, comfy and exactly as described. The heat and massage are great, much more efficient than I was expecting for such a good price. Delivery was also well communicated and prompt.

9 December 2025
Rated 3 out of 5 stars

The chair itself is fine

The chair itself is fine . The delivery
drivers were not . We are both disabled and had to persuade them to set it up. They didn’t appear to understand much English . The final thing was they never wiped their feet , so we consequently had mud all over our carpet

9 March 2026
Recliner Collection logo

Reply from Recliner Collection

Dear Carole,

We appreciate you bringing this to our attention. We're sorry the delivery experience wasn't satisfactory, especially given your circumstances. We'll address the setup assistance and communication issues with our delivery team, along with the issue of cleanliness.

Feel free to call me on 01273 917336.

Many Thanks
Lee Burridge
Customer Service Manager
Recliner Collection

Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish, spoke to a gentleman regarding a query I had about the chair, he was very helpful and found the answer for me within a couple of minutes, I went ahead and booked online, within minutes of placing my order I received a telephone call from the gentleman to say that my order had been received and he explained the procedure from there.
I received the chair exactly a week later, I received a telephone call from the delivery company the day before to say when it would be arriving and then an email the same day as the call with a three-hour slot, I then received a telephone call half an hour before the chair arrived, the delivery gentleman were very respectful taking their shies off on entering the property, the chair was put together very swiftly and checked over, the chair is nicer than expected and so comfortable, overall a fantastic service from start to finish I would highly recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

This company could not be more helpful…

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched and delivered very fast. Ecstatically happy!

9 February 2026
Rated 5 out of 5 stars

It was a very good experience

It was a very good experience. From the date of ordering to delivery was very quick. It was all done so efficiently that i was very impressed. The tracker was brilliant I knew exactly where the van was and when it would arrive. I have had my chair for a week and it is so comfortable. The massage and heat is really helping my back.

9 February 2026
Rated 5 out of 5 stars

Excellent company

The whole process, from choosing my chair online & requesting a fabric sample (which arrived very quickly) to delivery, was straightforward and efficient. The staff I spoke to were helpful & friendly & I was kept informed of progress at all stages by email, txt or tel call.
I am delighted with my chair & with the service I received & would have no hesitation in recommending this company.

2 February 2026
Rated 5 out of 5 stars

I absolutely love the chair

I absolutely love the chair delivery went smoothly and delivery team was excellent. The chair is amazing so many different massage options and 3 heat options when you operate the lift and recline it is really quiet. All in all fantastic

26 January 2026

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