Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and note how exceptionally comfortable and well-made the new chairs are for daily relaxation use. Many people also point out that the customer support staff are extremely helpful and polite, making the entire ordering process smooth, transparent, and completely straightforward. However, some reviewers were not happy with specific delivery experiences encountered with third-party logistics partners. A few customers specifically noted frustrating encounters, such as delivery personnel failing to maintain proper cleanliness inside the home or experiencing unexpected delays with their shipments.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient communication... See more

Product

People report high satisfaction and delight with the product, highlighting its comfort and quality. Reviewers... See more

Quality

Users describe satisfaction with quality, highlighting that the products are comfortable, plush, and... See more

Staff

Customers had positive experiences with staff, praising polite phone representatives, helpful sales teams,... See more

Order

Reviewers highlight positive aspects of the order process, describing it as straightforward and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more

Rated 5 out of 5 stars

Excellent service and quick delivery the guy on the phone Lee went above and beyond to sort our recliner chair out as we had to change it.Which they did and issued the refund from the difference immed... See more

Rated 5 out of 5 stars

The whole process, from choosing my chair online & requesting a fabric sample (which arrived very quickly) to delivery, was straightforward and efficient. The staff I spoke to were helpful & friendly... See more

Rated 5 out of 5 stars

Loved the product and my mum is delighted with it. Our issue was the delivery from your delivery partner, we appreciate it was free but it was just awful. It really wasn't what was described on yo... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recliner

I’m always sceptical when ordering bigger items on the internet. I was contacted very soon after placing the order to agree a convenient delivery, with the item arriving in the time slot promised. I am very pleased with this chair which seems very good quality for the offer price. A minor drawback is self assembly but with care I managed to do this with no drastic errors in less than an hour. I would certainly recommend Recliner Collection for future purchases.

30 November 2020
Rated 5 out of 5 stars

Heat, massage chairs

Pleasant, courteous service. Talked through my order and said delivery would be 2 to 3 days and sure enough it was. Item just as described, It fitted the bill exactly so I ordered a second chair, I am very pleased, would recommend Recliner Collection to anyone.

26 November 2020
Rated 4 out of 5 stars

Very efficient delivery service

Very efficient delivery service. Instructions could be clearer both in terms of diagrams and wording. Colour coding the various sizes of screws would be a major improvement. I eventually put it together on my own but as it stated much easier if two people were involved..

Overall though a very attractive and comfortable chair and good value for money.

26 November 2020
Rated 5 out of 5 stars

can't fault recliner collection company.

re. my review on the locking off on my recliner chair. James from the company got in touch and the engineer was sent to me to asses the fault. one week later James got back in touch with me and said they was going to replace the chair.( happy days). can't fault this service.

3 November 2020
Unprompted review
Rated 5 out of 5 stars

I was delighted with my recliner chair…

I was delighted with my recliner chair it was easy assembled and so comfortable,i was also very happy with the customer service i received when i had to call back to check on some details.will definitely shop with them again.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was great, personal phone call and kept informed of our delivery at every stage. Chair arrived earlier than expected. Would absolutely order from them again.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Lovely comfortable chairs

Lovely comfortable chairs, great for an afternoon nap! Quick service and excellent delivery by two very well mannered chaps, who helped move old furniture out of the way. Second time I have bought these recliners.
Thanks 😊

29 February 2020
Unprompted review
Rated 5 out of 5 stars

Fenbridge BL HEAT Black Swivel Chair

I purchased this chair from KH Direct Ltd, and I'm very glad I did.
The chair arrived before the due delivery date, and the delivery driver couldn't have been more helpful. A good ambassador for the company.
The chair was well packed, and I was able to assemble it quite quickly.
The quality is very good, and all the functions are excellent.
Very happy with my purchase. Will definitely keep this company in mind for future reference.

27 February 2020
Unprompted review

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