Ray Grahams Reviews 

1,581
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that items arrive quickly, sometimes even the next day, and are well-packaged. Many reviewers highlight the excellent quality of the products and the competitive pricing, often finding the best deals compared to other retailers. The overall service, from ordering to aftercare, is frequently described as professional, helpful, and faultless, making the entire purchasing process smooth and easy. However, some people were dissatisfied with the item not being advertised correctly on the website, leading to a bad experience. These customers also mentioned being asked to return the item at their own cost, which they found unreasonable.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Customers had positive experiences with product quality, noting that items like the packaged clothesline... See more

Service

Clients share positive opinions on service, with many describing it as excellent, professional, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the simplicity and... See more

Price

Reviewers highlight positive aspects of price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,581)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering and delivery,makita…

Easy ordering and delivery,makita dur368az purchased with all different heads!what a bit of kit,munched its way through a really over grown garden,6ft thick brambles,2 x 5ah battery’s needed,last for a good hour.see you later petrol,once you go electric you won’t go back……

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered to Sligo Ireland…

This was my first time ordering from Ray Grahams. I had no problems ordering to the Republic of Ireland. Product arrived as promised. The price was very competitive and the best value for money. I can't fault anything. Well done Ray Grahams.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Good people to do business with

My experience using Ray Grahams has been all positive, I wanted a certain Makita cutter blade and fitting kit for my garden strimmer and they via the website listed all the items.
I placed the order at the weekend and the order was dispatched on the Monday from Ireland and delivered within the allocated time to me later that week.
The parts were well packaged so very pleased with my overall experience
Many thanks

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Very competitive prices on a huge…

Very competitive prices on a huge selection of items. I ordered online which was easy and straightforward. I was kept 'up to date' regarding my order from the moment I had placed the order. The item was delivered in record time too. Very impressed with their service.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Great selection of hardware in this shop. I will definitely buy here again. Well laid out and clear website, Very fast professional shipping . Meticulous packaging. free shipping over £50 . And such value for money is a credit to Ray Graham.

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Knowingly Sold Me Damaged Goods

Purchased 3 bags of farmyard manure yesterday from Ray Grahams and asked for an assistant to put it in the car. When I got home I found that they had put a burst/damaged bag of manure in my car which they had attempted to seal using tape. No one would ever have picked this bag up so they clearly thought that I was some stupid woman who wouldn’t notice. I certainly noticed as I had manure leaking out into my boot which damaged my car and had to be cleaned.

They knowingly tried to deceive me and sell me damaged goods and in doing so damaged my car which had to be cleaned immediately. Avoid this deceitful company at all costs, they couldn’t even apologise and tried to pawn me off saying these things happen. Check everything this shop sells you as their ethics cannot be trusted. Better still avoid the shop completely!

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Deliver to Ireland without additional fees or customs. Great communication and speedy delivery.

22 April 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thanks very much for taking the time to leave us a five star review John. We look forward to dealing with you again in the future. Kind Regards, Ray Grahams Ltd.

Rated 4 out of 5 stars

They had the product that I needed

They had the product that I needed, although not in the colour that I wanted, but I went ahead and ordered. I didn't realise that they were located in Northern Ireland, but hey-ho; it was eventually thrown over my garden wall by the DPD courier, but was well packaged and not damaged. Exitex door seals are well manufactured and it works great.

24 April 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Hi Paul and thanks for taking the time to leave a review. We're glad that the order arrived with you safely and we hope you'll consider us again in the future. Kind Regards, Ray Grahams Ltd.

Rated 5 out of 5 stars

Excellent as usual!

Excellent and immediate service as usual from the team. Will continue to use without hesitation!

2 May 2024
Unprompted review
Ray Grahams logo

Reply from Ray Grahams

Thanks very much for the five star review Mike. We're always happy to help, and we look forward to your next order. Kind Regards, Ray Grahams Ltd.

Rated 5 out of 5 stars

Was searching high and low for…

WAs searching high and low for replacement Perspex for my greenhouse and came across this site. Dropped a message asking if the available stock was suitable and if there were any other charges since it's a bulky item and they replied right away. Bought the Perspex at half of what it'd cost anywhere else with free shipping and had it in three days safely packed and exactly right. Very pleased and will be back again.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fast process and very quick delivery, not only with the item I purchased but also previous purchases. Prices are also very good compared to any other site.

1 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look