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Ray Grahams Reviews 

1,581
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that items arrive quickly, sometimes even the next day. Many people highlight the excellent product quality and the wide selection of tools available, often at competitive prices. The service, from online ordering to communication, is frequently described as fantastic and professional, with prompt responses to queries. However, some customers also noted issues with product descriptions not accurately reflecting the item on the website, leading to incorrect purchases. A few other people also felt that returning items was problematic due to the cost of shipping, and one reviewer experienced a product damaged in transit.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Reviewers mention positive feedback about product quality, with many finding items to be as good as hoped,... See more

Service

People report positive experiences with service, consistently praising the excellent and professional service... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and straightforwardness of... See more

Price

Customers had positive experiences with price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,581)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

It was so simple to order and pay online. The packaging on the parcel was excellent. Great service.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free shopping

I ordered online over the long weekend and received my package in 2-3 days to Dublin, Ireland. Best prices and great experience overall, highly recommend.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Good service all round!

Easy to order, good price, prompt delivery. The Outback bbq skewers and rack look good but I don’t expect to use them for a couple of months, especially today as it’s snowing like mad outside!

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Speed of delivery was excellent.great…

Speed of delivery was excellent.great prices and part was missing from a DeWalt router ,it just wasn't packaged from factory and was sent on immediately after I contacted them.been getting tools for years off them and always excellent service

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous

After browsing and choosing the items I needed from the website and ordering online the service was great. I ordered on Friday morning expecting to have to wait till beginning of the next week and got a notification from DPD to say they would deliver on Sunday which was amazing. Definitely recommend.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

The fire grate fits our fireplace, it looks good and it works perfectly. The delivery was very prompt. I would certainly purchase from Ray Grahams again.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Prices!

Easy to find the product I was looking for, and pricing was very competitive. Straightforward checkout and payment online, and product delivered exactly in the 3-5 days quoted.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Bali is Best !

I have a Baxi fire, for the last 45 years, same fire. I have kept this fireplace and grate in excellent condition by buying and fitting parts sold by Ray Graham. A very fair price and the goods are well packaged and arrive all in one piece, essential for replacement fire-bricks of which there were three items in this order. I always like to have a spare set of the main components and so I have a spare two piece grate and an extra ash box. Warm in winter? I should say so and all because of the support of Ray Grahams online store. Brilliant!!!!😀

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

ORDERD GRATE & ASHPAN 29th December 2023 - arrived 3 days later all the way from N Ireland and over Bank Hoilday - just brilliant

11 January 2024
Unprompted review

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