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Ray Grahams Reviews 

1,580
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that items arrive quickly, sometimes even the next day, and are well-packaged. Many reviewers highlight the excellent quality of the products and the competitive pricing, often finding the best deals compared to other retailers. The overall service, from ordering to aftercare, is frequently described as professional, helpful, and faultless, making the entire purchasing process smooth and easy. However, some people were dissatisfied with the item not being advertised correctly on the website, leading to a bad experience. These customers also mentioned being asked to return the item at their own cost, which they found unreasonable.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Customers had positive experiences with product quality, noting that items like the packaged clothesline... See more

Service

Clients share positive opinions on service, with many describing it as excellent, professional, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the simplicity and... See more

Price

Reviewers highlight positive aspects of price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,580)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really delighted with my experience

Really delighted with my experience. They had the drill I wanted and unlike other retailers, they actually supplied the battery and charger with the drill. Other places sell all the bits separately and it complicates things and makes it more expensive. The price was great, and it arrived like 3 days after ordering. Would definitely recommend

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Before I buy anything online I always check if Ray Graham's doesn't have it first. Because I know I get next day delivery and ofcourse I get quality product with good price.

5 August 2024
Unprompted review
Rated 4 out of 5 stars

Excellent product, pricing misleading

DeWalt DCM565P1 18V Brushless XR Cordless Chainsaw 30cm With 1 x 5.0Ah Battery and spare chain.
Product and service is excellent. Am unable to give it 5***** because of pricing experience. Website displayed price in Euros €350.88 (£329stg) but unfortunately, this is misleading as the vendor only accepts sterling, so final price €396.96 - paid with credit card.
I purchase several times a year from Northern Ireland vendors and this is the first time I have experienced this.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price and prompt delivery

Excellent price and prompt delivery! Thank you!

Living in The Highlands of Scotland, folk are used to companies based in England not delivering goods to them.

Strange how a company from Northern Ireland, a region that suffers the same discrimination, and it is open discrimination, can speedily deliver to people living in what “others” classify as remote parts of Scotland?

Companies should take note, it is possible to deliver goods to Parts of Scotland and Northern Ireland and still make a profit!

Well done Ray Grahams!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering and delivery,makita…

Easy ordering and delivery,makita dur368az purchased with all different heads!what a bit of kit,munched its way through a really over grown garden,6ft thick brambles,2 x 5ah battery’s needed,last for a good hour.see you later petrol,once you go electric you won’t go back……

8 June 2024
Unprompted review

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