Marshal helped me through out the call and found best insurance deal. I were so stressed but he took his time and resolve all my issue and I am 100 percent setisfied with his service and will recommen... See more
Company replied
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Review summary
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Reviews shaping this summary
Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more
Company replied
Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more
Company replied
I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more
Company replied
Company details
Written by the company
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Contact info
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, United Kingdom
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great deal, great costumer service
I had a great experience with the costumer service today
They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clearly so i can understand everything. 100 star review for him! Really appreciated your help 🙏
23 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, so glad to hear Marshal looked after you well and hope this continues throughout your journey with us. We will happily pass this on to Marshal and his manager for praise. Have a great day
-Liv
Kelsey was brilliant and very helpful
Kelsey was brilliant and very helpful. Got what I needed straight away.
23 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, Kelsey will be delighted to read this. Hope this great service continues for yourself.
-Liv
Avoid this company at all costs
Avoid this company at all costs. It took an exhausting 1 hour and 40 minutes just to explain my situation to them. To make matters worse, the agent dealing with me was completely unprofessional. He kept going on and off the phone, repeatedly saying "give me 2 minutes," but leaving me waiting for 15 minutes instead. I eventually had to tell him to just call me back. While he did finally call back like he promised, the actual service was shambolic.
Despite spending nearly two hours on the phone making everything crystal clear, they still managed to completely ignore my instructions. Today, they sent over a Statement of Fact (as seen in image.png) with entirely incorrect details, wrongly listing my licensing authority as Reigate and Banstead Borough Council.
My actual authority is Transport for London (TFL), and I got my PCO licence a week ago. To waste hours of my time, leave me hanging on the phone, and then issue a legally binding insurance document with the wrong licensing body is total negligence. This company does not care about your time or your livelihood. Absolute joke.
23 June 2026
Unprompted review
Reply from Quote Detective
Good Afternoon, This is not the service we strive for and would like to investigate this asap and issue feedback where necessary. I cannot see anything attached in regards to the statement of fact but can you please email us your information so we can get these calls listened too and look at sorting your documents asap as i appreciate this can cause issues if not sorted asap. Please email us at contact@quotedetective.com or call our customer service team on 03332224005 so we can investigate this as a matter of urgency.
-Liv
Spoken to Hasan fab service
Spoken to Hasan to deal with taxi insurance. He was very patient and very polite and professional, explained everything clearly, an assett to your team. Very pleased he found us a deal. Thank you.
22 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are so glad to hear Hasan provided great service and he will love reading this. Have a lovely day.
-Liv
Reply from Quote Detective
Thank you so much for leaving this review, we are glad to hear we were helpful and this continues for yourself.
-Liv
Great service
Hasan did a great job, explained everything clearly and sorted out my insurance in no time, answered all my queries promptly.
16 June 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving us 5 stars for Hasan and for using Quote Detective. This will be passed on to him and his manager for praise.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
I feel very comfortable with your agent…
I feel very comfortable with your agent Mr Hasan. He is very kind and professional.
17 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving us this review, we are glad to hear Mr Hasan took good care of you and im sure he will be pleased to read this. Have a lovely day
-Liv
Terrible insurance company they will…
Terrible insurance company they will slander you horrible Welsh lady thinks she is a police officer they will dobble the price an use your past for an excuse she preformed a google search and and a matter not related to driving decided to double my insurance asked silly question will never use again I went with Adrian flux was half the price and half the hassle :)
17 June 2026
Unprompted review
Reply from Quote Detective
We are so sorry to hear you have not experienced great customer service with us and whilst i understand you have gone elsewhere we would still love the opportunity to try and make this right for you. We do run checks on all customers in regards to driving and claims as well as checks like IVA's and any criminal convictions as our insurers do rate on these depending on the situation. We do not judge any customers and if this has come across this way we can only apologize and look at getting this call listened too so we can provide feedback and if necessary training for the agent. Could you please email us at contact@quotedetective.com with some information so we can locate your quote and call so we can investigate this please.
-Liv
Reply from Quote Detective
Thank you so much for this review. Have a great day
-Liv
The way l was helped was so good it…
The way l was helped was so good it didn’t take that long.l was so happy.
9 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are glad to hear we could help swiftly and hope this continues for yourself, have a lovely day.
-Liv
This was my first time booking…
This was my first time booking insurance as I am a first time driver and I had my experience with Aaron Corringan and he was an absolute star. You wouldnt even of known that he was recently employed with the company, it felt like he has been working there for a very long time.
He put me at ease with my purchase, he made sure I understood everything clearly and broke down every detail, so he made sure to check with his manager whenever he wasnt sure instead of telling me whatever I wanted to hear.
He was such a good help and out of all people, companies to go with, I am happy I went with Quote Detective. Thank you Aaron!
Big thank you to Huw as well!! Today on 11th June, I received a text message that concerned me and he helped me with the situation and solved it straight away. He put me at eased and made sure everything was sorted out for me and was very polite also. Thank you to you both !!
5 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Huw and Aaron will be thrilled to read this and will be passed on to his manager for praise and to Huw and Aaron. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Becky flowers was really friendly and…
Becky flowers was really friendly and very helpful setting up my insurance quick and easy. Very competitive in price. Highly recommend.
11 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Faith dealt with my query fast and…
Faith dealt with my query fast and sufficiently very happy with her customer service
10 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Faith will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
I want to thank you for Carly for her…
I want to thank you for Carly for her help and patience...thank you so much
10 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Carly will be thrilled to read this and will be passed on to her and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Charlie-Jaye
Very helpful
Carly was very helpful, explained situation and sorted out issue
9 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this lovely review, Carly will be thrilled to see this. We hope we can continue to help with anything you need.
-Liv
I were worried about my insurance…
I were worried about my insurance policy and asked to customer service to have a look on uploaded document for a review.
And got to Carly on livechat and resolved my request on time. Thanks to Carly.
9 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are glad to see Carly could help and will happily pass this along to her and her manager for praise. Have a lovely day
-Liv
fake quotation on marketplace
worst customer service million of question fake quotation on marketplace and does not accept any ncb they just trying to get most money out of you
9 June 2026
Unprompted review
Reply from Quote Detective
We are very sorry to hear you have experienced this and would love a chance to fix this if we can. Im not finding a live policy against your name so are you able to please email us some information to find you please send this to contact@quotedetective.com and we will look into this as a matter of urgency.
-Liv
Raheel's help exceptional
Raheel was brilliant in dealing with a query/issue with my policy. All sorted within a short space of time and very happy with the service
8 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, we are so glad to hear Raheel could help you and if you need any further help please don't hesitate to contact us. Have a lovely day
-Liv
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to them and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Jaimie was excellent..her customer…
Jaimie was excellent..her customer service was quick efficient and very helpful...also very patient thank you for your help
5 June 2026
Unprompted review
Reply from Quote Detective
Hi,
Thank you for the lovely 5 star review. Jaimie will be thrilled to read this and will be passed on to herself and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
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