Marshal helped me through out the call and found best insurance deal. I were so stressed but he took his time and resolve all my issue and I am 100 percent setisfied with his service and will recommen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more
Company replied
Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more
Company replied
I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more
Company replied
Company details
Written by the company
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Contact info
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, United Kingdom
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful on the call and very…
Very helpful on the call and very concerning and trying to help when i voiced my stresses of losing my insurance and very willing to help me sort out my problem
9 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for taking the time to write this, we are so glad we could help you and hope you remain a customer of ours for many years to come.
-Liv
Speed reply customer service thank you…
Speed reply customer service thank you so much for replying
8 July 2026
Unprompted review
Reply from Quote Detective
Thank you very much for taking the time to leave this review, we pride ourselves on having good customer service and we are glad you have experienced this.
-Liv
Reply from Quote Detective
Thank you so much for leaving us this review, we are glad to hear you received great service and hope this continues.
-Liv
Very good customer service she provided…
Very good customer service she provided I am very satisfied to Becky flowers
8 July 2026
Unprompted review
Reply from Quote Detective
Than you so much for leaving this review, Becky will be thrilled to read this. Hopefully this level of service continues for yourself for many years
-Liv
Reply from Quote Detective
Thank you so much for leaving this review, Hope you have a lovely day -Liv
Hannah has helped me yesterday with…
Hannah has helped me yesterday with moving my premium to a different vehicle and some queries i had and i just want to say she is truly an example of what customer service should be!
7 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, this is so lovely to hear and im sure Hannah will be thrilled with this. We hope this level of service continues for yourself.
-Liv
The service was absolutely fantastic…
The service was absolutely fantastic and delivering was just great I am very grateful that you helped me 🙏
7 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving us this review, we are glad to hear you have experienced great service and hope this continues for yourself.
-Liv
Truly a 5 stars experience
Truly a 5 stars experience, needed to swap my premium to a different vehicle and Hannah was truly amazing, went above and beyond and sorted out the situation in no time! Also very friendly! Thank you
7 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for taking the time to leave this review, Hannah will be so thrilled to read this. We are glad to hear she could help you and hopefully this level of service continues for you.
Many thanks
-Liv
Excellent service really helpful and…
Excellent service really helpful and understanding staff, thank you.
6 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for taking the time to leave this review, we are glad to hear you have had a great experience and hope this continues.
-Liv
Jamie was very kind to me
Jamie was very kind to me! She listened to me carefully, and the problem was solved immediately! Sincere congratulations for everything you do Jamie!
2 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, Jaimie will be so glad to read this. Hope you have a lovely day
-Liv
Had a nice experience
1 July 2026
Unprompted review
Reply from Quote Detective
Thank you so much for taking the time to leave this review, so glad you had a nice experience and hope this continues for yourself.
-liv
Hi and thanks.
Hi, I would like to say Jaimie Treharne was dealing with chasing up my change of address on my driving licence. She has absolutely wonderful customer service skills. Very understanding and most polite as well as helpful. Thanks and appreciated.
30 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this review, Jaimie will be thrilled to read this and we are so glad she could help. Have a lovely day
-liv
Shocking Company policy and customer…
Shocking Company policy and customer service. Policy got cancelled Friday 4pm after direct debt was missed. Immediately tried to resolve this the same day however payment link didn't work. Got in touch with finance provider and they advised getting in touch with them. Couldn't get through to them was in queue on hold, so I dropped them an email on Fri @ 4.30pm after I was told this. Called them back on Monday and was told it's too late to re-instate and I lost my £300+ deposit and incurred cancellation charges; £90+ other charges from finance provider. Dropped them another email. Never got a response back. NOT IN CONSUMERS BEST INTEREST. They have stopped me from working and made this extremely stressful. Matter could have easily been resolved, Had the funds in different bank account and became impossible to resolve a simple matter. Will be raising complaint with the financial ombudsman. If you guys grow a conscience and resolve this and I will remove my feedback and from taking matter further.
26 June 2026
Unprompted review
Reply from Quote Detective
Good Afternoon
I am so sorry to hear this and can completely understand your frustration. We are more than happy to look into this and see what has happened can you just get in touch with us to confirm if you dropped the call and emailed us or the finance provider? We have managed to find your policy and have raised a complaint so this will be looked into as a matter of urgency but if you could still get in contact with us to clarify some details from this review so we know where we are looking
Many thanks
-Liv
I would suggest avoiding it
I would suggest avoiding it. They have really good staff but when they sell policy over the phone instead of online they do make mistakes, they have whole license check code but still harassing me for last 3 days. I asked for sdp and commuting to work but the guy selling policy over the Phone i think forgot to add commuting and now im stuck with no car to go to work.
29 June 2026
Unprompted review
Reply from Quote Detective
Good afternoon, I can understand this is not ideal at all and i can only apologies for this. We as a company pride ourselves on great customer service and getting things right first time and whilst we understand mistakes can happen they should be fixed straight away. Can you please get in touch with us via email or phone so we can resolve this as soon as we can.
Many thanks
-Liv
Customer service agent Rose Ashley.
Customer service agent Rose Ashley.
Amazing service helped me through a stressful time and sorted all my issues and got my policy validated.
Amazing service
30 June 2026
Unprompted review
Reply from Quote Detective
Thank you vey much for leaving this review, we are glad to hear Rose could help you and hopefully you receive this level of service for many years to come. Many thanks
-Liv
Mr Williams Huw
Mr Williams Huw, helped us a lot with our insurance. He is the best staff member , very dedicated and very very helpful. He is the BEST. Thank you so so much.
30 June 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving us this review, we are so glad to hear Huw could help and he will be thrilled to read this. If you ever need anything in future feel free to ask for Huw. Many thanks
-Liv
Reply from Quote Detective
Thank you so much for leaving us this review, we are glad to hear you have received great service and hope this continues for yourself. Many thanks
-Liv
Reply from Quote Detective
Thank you so much for leaving this review, we are glad to hear you received a good experience and hope this continues for yourself.
Many thanks
-Liv
Kelsey was great today helped me…
Kelsey was great today helped me resolve thing fast thanks
25 June 2026
Unprompted review
Reply from Quote Detective
Kelsey will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!
Kind Regards
Charlie-Jaye
Reply from Quote Detective
Thank you very much for leaving this Fabulous review!
We are glad to hear we could help swiftly and hope this continues for yourself.
Thanks,
Charlie-Jaye
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