insurd Reviews 1,099

Jade was polite, patient and thorough in her approach to successfully organising the insurance for an unusual case.

Lewis was very helpful and professional and was very polite.

The service was excellent and Cameron made it so easy to get started and set up explained everything in a way you can easily understand

Very helpful, just be aware when buying on line, after purchase phone them up and check that you have interpreted the questions correctly on the comparison sites, I made a genuine mistake and I got ripped off by the insurance company they proposed online, for 30 days of cover they charged me over half of the yearly policy ! The brokers were helpful and waived their admin fee of £64 which would have made it £274 in total, Brokers are OK I just detest greedy money grabbing insurance companies!!
If I treated my customers the way the insurance companies treat us I would deserve not to have any customers, they have us over a barrel as vehicle insurance is compulsory (which is right) and they take advantage, and why do insurance companies charge you more there nearer it gets to renewal !! Some people may not be able to afford it at that time so are force to pay even more on monthly payments. The who insurance thing is rotten to the core.
The world is full of greed, so many other companies are jumping on the bandwagon- dynamic pricing they call it, a licence to print money more likely

I was looking for a taxi insurance and got a quote from confused.com. It was way cheaper than what my previous provider was offering me at that time. Without any issues, Cameron williams from insurd, sorted me out. Very professional and knows his job very well. I would definitely recommend this company and many thanks to Cameron for helping me. Cheerss.

Have been waiting for 4 weeks to get a refund. Chased up twice and told "it's in the post".

Do not understand why it is so painful to get a refund of money that I am owed, or why we must rely on a cheque when I paid electronically.

Lack of proactive customer service or accountability. Would not use again.

I recently renewed my taxi insurance and Lauren was extremely helpful throughout the process. She explained everything clearly, answered all my questions, and made the whole experience smooth and straightforward. Excellent customer service. highly recommended!

Very quick and easey

Very professional and explained everything, used this company before and would highly recommend, will definitely be using in future.

Lovely staff tried their best to get me best deal possible.

Very helpful and professional

The usual excellent service this morning, efficient, courteous and professional.

Today, I managed to get a Taxi Insurance for the first time through insurd. The Sales Agent, Eglan, was very helpful and patient with me. He answered all of my queries and got me a really good deal (in my opinion).

Brilliant service from start to finish. Cameron is very knowledgeable and explained everything perfectly. Would definitely recommend insurd.

Hi, today I spoke on the phone with Tiffany Griffin about my car insurance. She was amazing—very calm and helpful, and she assisted me really well.”

Refreshing to speak to a real and very helpful person!

A very easy company to work with & the price was right.

Thanks lewis for helping in insurance process

Great call with Ashley MacDonald Brown.
Very clear explanation, the tod me what was happening all the way through the initial call. I was purchasing a new vehicle and needed cover within 1 hr 30 mins. First call was rougjly 20 mins then arranged a call back to finalise. This was done promptly again to arrange cover. Fees explained clearly, overall 5 star service

I am currently within the 14-day cooling-off period of my insurance policy and was considering cancelling. However, after requesting the cancellation charges, I was shocked by the amount quoted.

The actual cost of cover for the period used is only around £53, yet I have been quoted over £380 in additional fees, including a cancellation fee of £219.51 and insurer fees of £166.

For a policy still within the cooling-off period, these charges seem completely disproportionate and unreasonable. It feels like customers are being discouraged from cancelling due to excessive fees.

These costs were not clearly explained at the time of purchase, and the breakdown raises serious concerns about transparency and fairness.

I have now raised this with the company and am waiting for a proper explanation.

I would strongly advise others to carefully check all potential fees before taking out a policy.