PureGym UK - Bury Reviews 88

TrustScore 4 out of 5

3.9

Unit E08 & E09, The Rock, BL9 0ND Bury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic gym with really friendly, helpful staff and great equipment. Always clean and never experienced any issues. Really good value for money as well, would recommend to anyone.

Company replied

Rated 3 out of 5 stars

I’ve been coming here for a few years, more for ease/locality but since joining the standards have massively dropped to the point that I’m looking for other gyms. A fair few machines out of order,... See more

Company replied

Rated 4 out of 5 stars

The gym is great overall, but it really lacks proper air conditioning or decent air circulation, especially when it gets hot. It can feel stuffy and uncomfortable during warmer days. Even just a few i... See more

Company replied

Rated 5 out of 5 stars

The new gym is absolutely lovely and the womens section really helps build my confidence in the gym. I have been a few times in the new gym. However today i left my airpods, went back later on and the... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Bury

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit E08 & E09, The Rock, BL9 0ND, Bury, United Kingdom

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Quality

Very supportive and encouraging and top quality equipment!

14 November 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Spencer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff. Induction was very informative.attended 2 cycle sessions so far- enjoyed both.

10 November 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi John. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy the classes and using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

The gym

Is a great gym, equipment is very good and varied

5 November 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Mr Lee Hothersall - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great Service And Friendly Environment…

Great Service And Friendly Environment Open When Suitable Around Our Daily Commitments and flexible 24hours

21 October 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Rich. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Ace!

Ace! Nice and small not too busy

16 October 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Where’s the staff?

Love this gym, affordable, clean and convenient. I just think the staff need to be more visible. I never see any on site or they sit in the office. They should be walking around to check people are using the machinery correct and also to keep up with the wiping down of machines as not everyone is cleaning them. Since covid Id of thought this to be a must!

13 October 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Tara, thanks for leaving us a review. We appreciate and value our member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and we encourage all members to wipe down equipment and follow the TrainSafe rules se out on our website.

Thanks, PureGym

Rated 5 out of 5 stars

Had a good session at the Bury Gym with…

Had a good session at the Bury Gym with excellent customer service 👌

9 October 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Modou. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Margarita. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 5 out of 5 stars

I love it!

My favourite gym ever! ☺️

21 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Maria. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using many aspects of the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Good first impression

18 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Ravae. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars..

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoyed your first visit and we look forward to seeing you back :)

Thanks, PureGym

Rated 5 out of 5 stars

No complaints

No complaints, really nice staff especially the guy that helped me with the lock

17 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

Bury is a good gym overall - but social distancing could be improved

Bury is a good gym overall, well organised and spacious, with a good variety of equipment. The only criticism is that some of the equipment is not spaced out enough to effectively socially distance users from one another. This particularly applies to the treadmills which are definitely too close together. There is no excuse for this because the part of the gym where the treadmills are housed is very spacious with lots of space which is not utilised. There could also be more treadmills available too, as they are frequently over subscribed and I usually have to wait for one to become free.

17 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Steve. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. The equipment in the gym is spaced out according to the social distancing guidelines set by the government at this moment.

If you have nay suggestions/feedback we advise passing this on to the Gym Manager or leaving this in the feedback box which is regularly reviewed.

Thanks, PureGym

Rated 5 out of 5 stars

Very well managed

Very well managed.
The manager helped me in a very polite way.

13 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Najam. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Pleasantly Surprised!

Joined with the intention of trying it out as a cheaper alternative to my old gym. I’m glad I did! It’s great value, I didn’t realise they did classes but they do and they’re excellent. The gym itself is really clean and has a great range of equipment. You also get parking at The Rock for 2 hours whilst you’re in, and they’re open 24/7 which is fab.

10 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Harry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

A good all round gym

A wide spread selection of machines meaning you aren’t left waiting for a machine to become available. Clean, nice sized areas, feels welcoming, I never feel out of place. I love the different flavoured waters. The only thing I don’t like, is that there isn’t anywhere to get changed in private in the changing rooms; so I have to get changed before I go because I don’t feel comfortable.

6 September 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy many aspects of the gym! :)

The Yanga water is a tasty way to stay hydrated; what's your favourite flavour!?

If you have any specific suggestions/feedback it may be worth passing these on to the Gym Manager or leaving these in the feedback box which is regularly reviewed.

Thanks, PureGym

Rated 3 out of 5 stars

Nice studio and space upstairs.

Nice studio and space upstairs.
However, far too busy and difficult to use the machines.

31 August 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Mohammad. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym which is useful for planning ahead.

Thanks, PureGym

Rated 5 out of 5 stars

All the staff are friendly and…

All the staff are friendly and approachable.

All the equipment is easy to use.

The gym has a safe environment.

Cleanliness is the gym staff top priority.

14 August 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Alisha. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 1 out of 5 stars

Bland looking inside

Burys Pure Gym Poor.
Bland looking inside, TV screens with repetitive adverts.
Cross trainers facing a blank white wall by few inches so no where to 'look'
Lockers hardly work
Rowers can't fasten straps
👎

11 August 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Ghost, thank you for your review. We are delighted to see this is 5 stars.

Please be assured all feedback is being addressed by the clubs. We appreciate and value our member feedback.

Thanks, PureGym

Rated 1 out of 5 stars

I’m guessing there’s no air con due to…

I’m guessing there’s no air con due to COVID?? And the place stinks as soon as you walk through the door is there a ventilation issue? How do I terminate my contract??

10 August 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi, thank you for leaving us a review. We are sorry to see this is 1 star.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic

Great gym
Friendly staff
Great people and facilities

9 August 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi N Ali. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look