PureGym UK - Bury Reviews 88

TrustScore 4 out of 5

3.9

Unit E08 & E09, The Rock, BL9 0ND Bury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic gym with really friendly, helpful staff and great equipment. Always clean and never experienced any issues. Really good value for money as well, would recommend to anyone.

Company replied

Rated 3 out of 5 stars

I’ve been coming here for a few years, more for ease/locality but since joining the standards have massively dropped to the point that I’m looking for other gyms. A fair few machines out of order,... See more

Company replied

Rated 4 out of 5 stars

The gym is great overall, but it really lacks proper air conditioning or decent air circulation, especially when it gets hot. It can feel stuffy and uncomfortable during warmer days. Even just a few i... See more

Company replied

Rated 5 out of 5 stars

The new gym is absolutely lovely and the womens section really helps build my confidence in the gym. I have been a few times in the new gym. However today i left my airpods, went back later on and the... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Bury

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit E08 & E09, The Rock, BL9 0ND, Bury, United Kingdom

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Pur gym near me

The gym is big but too crowded but it's fine

1 June 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Inye. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Decent gym great staff and great…

Decent gym great staff and great location close to home enjoy going

13 May 2023
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Domonic. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym experience

Great gym . Easy equipment to use . No hassle using the app

3 May 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Pam.. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Easy to use & good equipment

20 April 2023
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Shona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Compared to a gym I recently left…

Compared to a gym I recently left PureGym is so much better.
Staff are always cleaning, it’s warm feels safe and lots of equipment so not too much waiting around
10/10 as far as I’m concerned

17 April 2023
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Reply from PureGym UK - Bury

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

They Suspended my membership without any reason and still charged me

Seems like the manager likes to show that he controls the gym. Suspended my membership as apparently I did not put the weights back. I have to sort the mess out before every workout as they do not keep the gym tidy on the second floor. Will be cancelling my membership as well as my wife's membership to join another gym.

11 April 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Anas. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. We have CCTV monitoring the free weights and are looking for new ways to combat this.

Thanks, PureGym

Rated 5 out of 5 stars

Nice clean gym plenty equipment to work…

Nice clean gym plenty equipment to work out

16 March 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Everything you need

Easy access, plenty of equipment and great showers

15 March 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Tom. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Great gym with a good range of equipment

15 February 2023
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great staff

Great staff, Mike the personal trainer is more than helpful with a excellent knowledge of training programs and dieting

15 February 2023
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Bits&Bobs. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym experience and very…

Great gym experience and very understanding staff

15 December 2022
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Jonathan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

New equipment

I preferred the old cross trainer and the old treadmill, the new ones are too small.

10 December 2022
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

If you have feedback the best way to pass this on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 2 out of 5 stars

Its freezing .i had to wear to keep…

Its freezing .i had to wear to keep warm ,even while doin a workout

14 December 2022
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Phil - Thank you for taking the time to leave us a review; we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused.

Temperatures/air con in our gyms are automatically regulated, but if there is a persistent issue please speak to a member of the team on the gym floor who will be able to review.

Thanks, PureGym

Rated 5 out of 5 stars

Nice clean gym

Nice clean gym, friendly team and inexpensive. What more do you need

13 December 2022
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great gym and equipments but the…

Great gym and equipments but the allowance for the parking isn’t enough (2hrs max) - that needs to be sorted out by the senior management very quickly though. PLEASE 🙏

21 September 2022
Unprompted review
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Sam. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We would advise passing your feedback on to the Gym Manager or leaving this in the feedback box which is regularly reviewed.

It's great to hear you enjoy using the gym overall.

Thanks, PureGym

Rated 3 out of 5 stars

Brilliant gym but something needs doing…

Brilliant gym but something needs doing in the weights area. Lots of equipment left on the floor and not returned. Big health and safety trip hazard. I am there at 600 and the staff do a great job of putting it all away.

9 June 2022
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.

Thanks, PureGym

Rated 2 out of 5 stars

Disappointed

Today I witnessed another member of the gym be sworn at, intimidated and verbally abused by another member - whilst one of the staff stood by and let it happen. All whilst the tvs advertise how pure gym is a "safe space". This member was doing her workout, and another member kicked off at her (from what I can gather) because they wanted to use the machine she had sat on, as well as another at the same time, when the gym was busy.
I then overheard the member of staff telling the girl that had been shouted at that there was "nothing they could do" about the abuse. I checked your guidelines - and he should have at least stepped in and diffused the situation and removed the girl that was being rude - instead he let it happen and then blamed the other girl for it happening. Myself and my boyfriend felt fully uncomfortable that this happened, and went to check on her afterwards to make sure she was OK. Your staff member did not. - I can't imagine she feels particularly safe in your gym.

20 December 2021
PureGym UK - Bury logo

Reply from PureGym UK - Bury

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are aware that our Safe Space team was made aware of this incident and appropriate action has been taken, after their investigation. Thanks, PureGym

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