Protyre Autocare - Rhyl Reviews 

1,300
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It’s always so easy to book and never a hassle getting work done. The team were very understanding and accommodating of last minute postponements. I never feel patronised or that I’m being misinformed... See more

Company replied

Rated 5 out of 5 stars

Really fell into this company this morning by accident. I am so glad I did. Had a totally flat Tyre and after pulling in was sorted almost immediately, great team, helpful staff. Very good prices. Wil... See more

Company replied

Rated 5 out of 5 stars

Easy to book online, knowledgeable staff, very pleased with the work undertaken. Have used Protyre Rhyl for tyres for a number of years and now will have my cars serviced there.

Rated 5 out of 5 stars

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,300)

33,081 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

45 minutes to have 2 front tyres…

45 minutes to have 2 front tyres replaced.
Was never given a receipt at the end of my purchase. Was told I needed a new rear driver side tyre apparently cord was showing. When I left the garage to do my own check there was no cord on show and the tyre is still 4mm.

Last time I come here 2 years ago my air valve caps weren't put back on my car and they were peugeot branded ones. They checked around and couldn't not be found.

Thought I would come back again after 2 years and still not satisfied.

15 April 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Customer,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Booked my van in for a diagnsotic check…

Booked my van in for a diagnsotic check suppose to cost £14. Went to collect it charged me £120. Said they think they’d sorted the problem, on the way home the ABS light came on. Fuming

11 April 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Tom Gibson-Jones,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Car failed mot with damaged tyre and 6…

Car failed mot with damaged tyre and 6 advisories. Asked for replacment tyre but could not fit me in as a member of staff was off. Took car to a different mot centre and found tyre not damaged and advisories not needed. Other work required for mot was ok.

30 March 2026
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Dear Peter,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Noise in regards tyres

Very helpful in the Bodelwyddan branch. The manager went through the different options available to me. Booking was quick and easy, value for money

30 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look