My experience with Protyre Autocare - Rhyl was very good. Excellent service right from the beginning. My car was booked for a service and all my questions was answered and advice was given to me i... See more
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Location
Switch locationKinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB
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Absolutely fantastic service as always! The staff are always so lovely, friendly and polite, and nothing is ever too much trouble. Had my tyres done and the whole process was really quick and effici... See more
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Very time efficient. Friendly and welcoming staff members. Adequate seating area. Most importantly a thorough job and would highly recommend. Ciaran Davies was in charge or my MOT and diagnostics prov... See more
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Took car for mot cost me 917.00 Failed broken spring Tod me I needed to replace both and bolt in 1 tyre told me I needed to replace 2 do car was balanced not sure why I had to replace 2 of each when... See more
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Company details
About Protyre Autocare - Rhyl
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom
- 01745 777000
4.6
Excellent
1K reviews
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Reply from Protyre Autocare - Rhyl
Hello Jean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had an oil change and they left the…
I had an oil change and they left the dipstick out causing oil to spray out in engine bay.
8 July 2026
Reply from Protyre Autocare - Rhyl
Dear Brin,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Easy website to use
Easy website to use, competitive tyre prices friendly staff, quick and efficient service thank you
8 July 2026
Reply from Protyre Autocare - Rhyl
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had 2 x Yokohama tyres fitted on the…
Had 2 x Yokohama tyres fitted on the back, I booked and bought the tyres through RAC Tyres and the only fitters in the area were Rhino so they were not my first choice for fitters.
Tyres seem to be fitted okay with no issues but my concern is that there was no protective covers used in my car and I didn’t notice until I got home (due to sun glare) that the floor mat was filthy and the seat was dirty too. Now this is not a brand new car (6 years old) but we have only had the car for a few weeks so the floor mats were new and we keep our car clean so I didn’t appreciate them making it dirty.
8 July 2026
Reply from Protyre Autocare - Rhyl
Dear David,
Thank you for your feedback . We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Rhyl
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
It was so easy to book a slot and pay…
It was so easy to book a slot and pay online. My 1st visit and I was very impressed with the service, the place was very clean and tidy. I will be using them going forward for servicing and mot.
Staff were pleasant and a credit to the company.
2 July 2026
Reply from Protyre Autocare - Rhyl
Hello Lindsey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Amazing Service!
Rhino Tyres truly exceeded my expectations! I was in a bind and they helped me so quickly, getting everything sorted out without any fuss. The customer service was absolutely amazing, and every member of staff I interacted with was incredibly friendly. I highly recommend them!
8 July 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Disappointed with the service
Disappointed with the service. Phoned to 'book' a tyre fitting, told the make was stocked if I needed others. Tyres checked and others needed so had to be ordered as there were none in stock of the make I needed so had to make another appointment which caused inconvenience.
6 July 2026
Booking any work or tyres like Inhave…
Booking any work or tyres like Inhave done online in the past is so simple and easy to use
Ive used this place a few times. The staff are very friendly. Anything Ive had done on my car has always been great. I've never had any issues with them and that's why I would continue to go there.
6 July 2026
Reply from Protyre Autocare - Rhyl
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My appointment was @ 9.30am
My appointment was @ 9.30am, I arrived @ 9.10am.
I requested that the rear tyres were replaced & then swapped over to the front & the front wheels placed on the rear, to which I was told “Sorry, no time” My car went into the workshop @ 9.15(15mins earlier than my booking) and returned @ 9.37am! Surely the wheels could have been swapped over in the time allowed for my booking! Disappointed!
24 June 2026
Reply from Protyre Autocare - Rhyl
Dear Stu,
Thank you for bringing this to our attention. We are sorry to hear that you are disappointed with your recent visit. We can confirm that this has been raised further with management, they will investigate and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Everything sorted within a few hours
Everything sorted within a few hours, service MOT air conditioning, tyre pressure monitor and windscreen washer.
3 July 2026
Reply from Protyre Autocare - Rhyl
Hello Fran,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Customer Service
I have just had my aircon re gassing done by Protyre Rhyl who were excellent from when I first made my enquiry, explaining everything I needed to know. Based on their exceptional customer service, which continued throughout my dealings with them, they have regained a long standing customer. Your guidance was really appreciated.
1 July 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Dear Alan Ellis,
We are so pleased to hear about your positive experience with our team at our Rhyl branch.
It's wonderful to know that our service has helped us regain a long-standing customer.
We truly appreciate your kind words and look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Really happy with the service I…
Really happy with the service I received booked my car in for MOT and they completed the work that needed doing on my car by the next day
Staff were friendly and the communication was great. I would defiantly recommend.
24 June 2026
Reply from Protyre Autocare - Rhyl
Hello Zara,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service in the Rhyl branch
Fantastic service in the Rhyl branch. Aircon is now working again. I would definitely recommend them, and I’ll be using them again
26 June 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rhyl
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rhyl
Hello Len,
We appreciate your 5-star review! We are delighted you had a positive experience with our in centre team.
Best regards,
Eddie
Customer Care - Protyre
Service was OK except cost more than…
Service has been good, workers are hardworking. Job cost me more than the original quote I was given. My main complaint is the fact I was not allowed to pay with Klarna. I apreciate that they have since been in touch with an explanation regarding the price and the fact that Klarna is only offered with purchases on line, not in- centre, so increased my rating. However I received a vehical MOT reminder letter prior to my visit from Protyre and it gave me the option to use Protyre in store. Thanks
15 June 2026
Reply from Protyre Autocare - Rhyl
Dear Miss Evans ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service and knowledgeable staff.
Great service and knowledgeable staff.
Thanks for re gassing my air con recently, it was on discount online which helped me to book it .
12 June 2026
Reply from Protyre Autocare - Rhyl
Hello Debbie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very professional staff in all aspects of their work.
The staff were helpful and polite. Their interactions with the customers is to be praised.
They carried out the work to a high professional standard.
I'll definitely use the garage again.
12 June 2026
I had Ciaran who was extremely helpful…
I had Ciaran who was extremely helpful with my time. He recommended a lot to me and went above and beyond to ensure that I had everything I needed. He saw me on a very timely fashion and the service was excellent. Would highly recommend this service as the staff are very approachable.
4 June 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Luke,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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