Disappointed with the service. Phoned to 'book' a tyre fitting, told the make was stocked if I needed others. Tyres checked and others needed so had to be ordered as there were none in stock of the m... See more
Location
Switch locationKinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB
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See what reviewers are saying
I have just had my aircon re gassing done by Protyre Rhyl who were excellent from when I first made my enquiry, explaining everything I needed to know. Based on their exceptional customer service, whi... See more
Company replied
Really happy with the service I received booked my car in for MOT and they completed the work that needed doing on my car by the next day Staff were friendly and the communication was great. I wou... See more
Company replied
Booking any work or tyres like Inhave done online in the past is so simple and easy to use Ive used this place a few times. The staff are very friendly. Anything Ive had done on my car has always be... See more
Company replied
Company details
About Protyre Autocare - Rhyl
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom
- 01745 777000
4.6
Excellent
1K reviews
Asks customers to review
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Disappointed with the service
Disappointed with the service. Phoned to 'book' a tyre fitting, told the make was stocked if I needed others. Tyres checked and others needed so had to be ordered as there were none in stock of the make I needed so had to make another appointment which caused inconvenience.
6 July 2026
May use AI-assist with repliesRead more
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Booking any work or tyres like Inhave…
Booking any work or tyres like Inhave done online in the past is so simple and easy to use
Ive used this place a few times. The staff are very friendly. Anything Ive had done on my car has always been great. I've never had any issues with them and that's why I would continue to go there.
6 July 2026
Reply from Protyre Autocare - Rhyl
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My appointment was @ 9.30am
My appointment was @ 9.30am, I arrived @ 9.10am.
I requested that the rear tyres were replaced & then swapped over to the front & the front wheels placed on the rear, to which I was told “Sorry, no time” My car went into the workshop @ 9.15(15mins earlier than my booking) and returned @ 9.37am! Surely the wheels could have been swapped over in the time allowed for my booking! Disappointed!
24 June 2026
Reply from Protyre Autocare - Rhyl
Dear Stu,
Thank you for bringing this to our attention. We are sorry to hear that you are disappointed with your recent visit. We can confirm that this has been raised further with management, they will investigate and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Everything sorted within a few hours
Everything sorted within a few hours, service MOT air conditioning, tyre pressure monitor and windscreen washer.
3 July 2026
Reply from Protyre Autocare - Rhyl
Hello Fran,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to follow website had front tyres…
Easy to follow website had front tyres and alignment don 2 weeks ago , going back tomorrow for the rears to very fitted, excellent service
3 July 2026
Reply from Protyre Autocare - Rhyl
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Customer Service
I have just had my aircon re gassing done by Protyre Rhyl who were excellent from when I first made my enquiry, explaining everything I needed to know. Based on their exceptional customer service, which continued throughout my dealings with them, they have regained a long standing customer. Your guidance was really appreciated.
1 July 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Dear Alan Ellis,
We are so pleased to hear about your positive experience with our team at our Rhyl branch.
It's wonderful to know that our service has helped us regain a long-standing customer.
We truly appreciate your kind words and look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Really happy with the service I…
Really happy with the service I received booked my car in for MOT and they completed the work that needed doing on my car by the next day
Staff were friendly and the communication was great. I would defiantly recommend.
24 June 2026
Reply from Protyre Autocare - Rhyl
Hello Zara,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service in the Rhyl branch
Fantastic service in the Rhyl branch. Aircon is now working again. I would definitely recommend them, and I’ll be using them again
26 June 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Rhyl branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rhyl
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rhyl
Hello Len,
We appreciate your 5-star review! We are delighted you had a positive experience with our in centre team.
Best regards,
Eddie
Customer Care - Protyre
Service was OK except cost more than…
Service has been good, workers are hardworking. Job cost me more than the original quote I was given. My main complaint is the fact I was not allowed to pay with Klarna. I apreciate that they have since been in touch with an explanation regarding the price and the fact that Klarna is only offered with purchases on line, not in- centre, so increased my rating. However I received a vehical MOT reminder letter prior to my visit from Protyre and it gave me the option to use Protyre in store. Thanks
15 June 2026
Reply from Protyre Autocare - Rhyl
Dear Miss Evans ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service and knowledgeable staff.
Great service and knowledgeable staff.
Thanks for re gassing my air con recently, it was on discount online which helped me to book it .
12 June 2026
Reply from Protyre Autocare - Rhyl
Hello Debbie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very professional staff in all aspects of their work.
The staff were helpful and polite. Their interactions with the customers is to be praised.
They carried out the work to a high professional standard.
I'll definitely use the garage again.
12 June 2026
I had Ciaran who was extremely helpful…
I had Ciaran who was extremely helpful with my time. He recommended a lot to me and went above and beyond to ensure that I had everything I needed. He saw me on a very timely fashion and the service was excellent. Would highly recommend this service as the staff are very approachable.
4 June 2026
Unprompted review
Reply from Protyre Autocare - Rhyl
Hello Luke,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great guys who know what they are…
Great guys who know what they are doing, what more do you want.
8 June 2026
Reply from Protyre Autocare - Rhyl
Hello Don,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Was told I needed extensive repair to…
Was told I needed extensive repair to exhaust system(which was replaced by Rhino 12months/2000 miles ago) and given estimate in excess of £300. Took the car elsewhere, exhaust just needed a joint tightening for £20. I was advised to avoid Rhino due to excessive costs but having used previously decided against that advice-I will not return to Rhino again and will advise others to avoid.
5 June 2026
Reply from Protyre Autocare - Rhyl
Dear Mrs Jones,
Thank you for notifying us of your concerns regarding the quoted work.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service.
3 June 2026
Ordered 2 new tyres and tracking check…
Ordered 2 new tyres and tracking check saved 40 pounds plus on the cost of tyres and tracking. the staff were very polite and knowlegeable. will be using the company again.
3 June 2026
Very pleased with my visit to Protyre
Had my aircon regassed at the Rhyl branch and couldn't be happier with the result. The lads and lasses kept me informed as to the progress of the job whilst I sat in the pleasant waiting area, and the car is now lovely and cool, even in the hottest weather. Will certainly use this company again.
3 June 2026
A particular member of staff was very…
A particular member of staff was very honest and very knowledgeable.
Pleased with the work done and can notice the improvement.
18 May 2026
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