friendly reception by the Manager - quickly attended to - says no fault with my tracking - so will refund the charge - cant say fairer than that
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I had a puncture on another car so took the wheel down asked if they could fix it and I’d call back, they said if you’ve got 10 minutes I’ll do it now for you, which was a big help. Much obliged che... See more
Would normally be a 5 star but when I called in this morning to book in our other car for a service I was told that when the tracking was done it’s not correct due to a fault on your equipment T... See more
First off - it was an easy walk to the tyre centre. The staff were friendly and extremely helpful - especially when trying to find a better deal for me and the correct tyre. Would highly recommend!
Company replied
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
684 reviews
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Good turn around and friendly staff
I dropped my car off last minute after having a tyre puncture and the staff were happy for me to leave it over weekend which was great.
They had the tyres in stock and could sort the work in one day which was great.
Felt it was pricey compared to other garages, but useful in an emergency.
27 October 2025
May use AI-assist with repliesRead more
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excellent service and advice
3 November 2025
Reply from Protyre Autocare - New Mills
Hello Mr Jones,
We appreciate you taking the time to leave us this 5-star review. We're happy to hear that you were pleased with our service and advice.
Best regards,
Eddie
Customer Care - Protyre
Excellent service
Excellent service, minimal waiting. Fully informed. Very very good!!!
31 October 2025
Reply from Protyre Autocare - New Mills
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre change seemed fine but front…
Tyre change seemed fine but front suspension seemed noisy on journey home. Luckily had car booked in for service the day after. Mechanic found that the nearside track rod hadn’t been reattached after wheel alignment!! Not good 😳
23 October 2025
Reply from Protyre Autocare - New Mills
Dear Doctor Lee ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our New Mills branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great speedy service and advice
29 October 2025
Reply from Protyre Autocare - New Mills
Hello Mr Baker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
22 October 2025
Reply from Protyre Autocare - New Mills
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
No Problems
17 October 2025
Reply from Protyre Autocare - New Mills
Hello Bernard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The original work was carried out and…
The original work was carried out and they told me about something else that needed fixing. I booked it in again for the following week and the work was done, plus locating the cause of a 'knocking' which had developed and sorting that for me. Prices were quoted and kept to. The guys were friendly and helpful. I will certainly return for work needed.
15 October 2025
Really helpful advice on the phone…
Really helpful advice on the phone prior to an easy booking experience online and prompt and efficient replacement tyres at New Mills.
15 October 2025
I had registered for the winter check…
I had registered for the winter check on line but on arrival there was no record of the booking. The lad on reception said not to worry sat me down took the keys and the free checks were done without any problems.
13 October 2025
Reply from Protyre Autocare - New Mills
Hello Colin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service as usual .
13 October 2025
Reply from Protyre Autocare - New Mills
Hello Sandra,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt service
Prompt service
Very thorough
Very helpful
Very knowledgeable
Will call again
1 October 2025
Reply from Protyre Autocare - New Mills
Dear Mr Hulme,
We appreciate you taking the time to share your positive experience you had at our New Mills branch .
We're happy to hear that our service was helpful and thorough.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Got the job done at a reasonable price
Got the job done at a reasonable price. Didn't have wait long.
23 September 2025
Reply from Protyre Autocare - New Mills
Dear Mr Garvey
We appreciate you taking the time to leave us this 5-star review.
We are delighted to hear that you were happy with our team's service and knowledge at our New Mills branch.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Excellent customer care many thanks
I had booked in and on arrival Luke was very friendly and helpful.
He showed me the damaged rear tyre of the car
Advised replacement, one which was in stock.
Many thanks
Excellent customer care
Regards
Stefan
26 September 2025
Reply from Protyre Autocare - New Mills
Hello Stefan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Jack,
We're happy to hear that you found our team helpful and appreciated the straightforward, genuine conversation.
Thank you for your positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
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