The Manager and asst were really good. The waiting area professional including toilets and free coffee. These two gave me confidence. I was not happy with the Engineer not returning my wheel nut so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had brakes and pads replaced with minimum of fuss and good price. I will continue to return here for all tyres and brake work on our family's cars!
Rang up saturday morning for a tyre change on my golf, easiest process ever lad on front desk was sound and was all sorted within 25 min 100% reccomend
Company replied
After being stopped locally by another driver to tell me my tyre was squishy I was panicked as I had a long drive ahead. I pulled into Protyre to ask for some air but he said I’d need it replacing an... See more
Company replied
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely work at good price
Had brakes and pads replaced with minimum of fuss and good price. I will continue to return here for all tyres and brake work on our family's cars!
30 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very quick and efficient service
Very quick and efficient service. Lovely friendly staff. Coffee and tea machine while you wait.
4 November 2026
Reply from Protyre Autocare - New Mills
Hello Wendy,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
On arrival was greeted by the manager…
On arrival was greeted by the manager and given a time for the work i then left and i was later rang to inform me when the service was completed i was given a list of work and prices if needed altogether a good experience
2 November 2026
Excellent all round service
Excellent communication, response time and competitive tariff. Recommended without hesitation.
30 October 2026
Reply from Protyre Autocare - New Mills
Hello Mrs Owens,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fab service
30 October 2026
Reply from Protyre Autocare - New Mills
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great prices and a good service.
28 October 2026
Reply from Protyre Autocare - New Mills
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Simon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Rang up saturday morning for a tyre…
Rang up saturday morning for a tyre change on my golf, easiest process ever lad on front desk was sound and was all sorted within 25 min 100% reccomend
28 October 2026
Reply from Protyre Autocare - New Mills
Hello Mr Wood,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Mr Sykes,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always a professional and reliable…
Always a professional and reliable service. Thank you
26 October 2026
Reply from Protyre Autocare - New Mills
Hello Mrs Thomas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and professional team
Very helpful and professional team. Gave me very good advice on my first visit, I ultimately booked in to have new tyres and tracking adjusted. Price was very competitive.
21 October 2026
Reply from Protyre Autocare - New Mills
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Beth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The 2 tyres were fine and the price for…
The 2 tyres were fine and the price for the tyres was very competitive, but I also needed a puncture repair on one of the other wheels (standard 205/55R16) so I got them to fix it at the same time unfortunately I didn’t check the price before getting it repaired and they charged me £40 for a puncture repair! I have never been charged more than £25 for a puncture repair on this car in the past and believe Protyre are taking advantage
21 October 2026
Reply from Protyre Autocare - New Mills
Dear Mr Cook,
Thank you for your feedback . We are sorry to hear that your recent visit to our New Mills branch has not been a positive one for you on this occasion due to the Price.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Immediate response
Immediate response even though due to close for the day. Quick, prompt and professional service.
21 October 2026
Reply from Protyre Autocare - New Mills
Hello Tony,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
New mills branch disgraceful customer…
New mills branch disgraceful customer service.
On the way to work at 9am my front tyre started to go down and on inspection I spotted a screw in it. Knowing protyre wasn’t far away I decided to head there. I told the man at the desk I had a flat tyre with a screw in it and he told me it would be 3 pm before they could look at it. I said ok but would they give me a hand to swap to my spare as I had my two large dogs in the boot. He told me that that would take the same amount of effort as to look at the puncture so would also be 3 pm! I was a woman on my own with a flat tyre asking for help at a tyre repair place!
I couldn’t wait there for 6 hours with my dogs in the car so had no choice but to drive home with a flat tyre so I could change it myself without my dogs in the car. If this is the attitude and service of protyres staff it’s very sad and a disgrace. After I complained to the customer service department the excuse was that they were busy and he didn’t even have his lunch till 3pm! Funnily enough I didn’t have much pity at this point!
How very sad no one could take five minutes to help me and left me no choice but to drive home on a flat tyre. Will never use them again
21 October 2026
Unprompted review
Reply from Protyre Autocare - New Mills
Dear Jennifer Peacock,
Thank you for leaving us a review of your experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
After being stopped locally by another…
After being stopped locally by another driver to tell me my tyre was squishy I was panicked as I had a long drive ahead. I pulled into Protyre to ask for some air but he said I’d need it replacing and although very busy did it as quick as he could for me to get back in the road. I didn’t get the lads name but thank you !! Reasonably priced too
12 October 2026
Reply from Protyre Autocare - New Mills
Hello Angela,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and quick booking and…
Very helpful and quick booking and quick fitting of new parts
21 October 2026
Reply from Protyre Autocare - New Mills
Hello Martyn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
For me they did a good job
For me they did a good job. But i was disappointed by the way they tried to sell me two rear tires and a pressure valve for one of the front wheels. When for me both tyres are good for another few thousand miles. And the valve works fine.
21 October 2026
Reply from Protyre Autocare - New Mills
Dear colin gray ,
Thank you for your feedback . We are sorry to hear that your recent visit to our New Mills branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.