friendly reception by the Manager - quickly attended to - says no fault with my tracking - so will refund the charge - cant say fairer than that
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a puncture on another car so took the wheel down asked if they could fix it and I’d call back, they said if you’ve got 10 minutes I’ll do it now for you, which was a big help. Much obliged che... See more
Would normally be a 5 star but when I called in this morning to book in our other car for a service I was told that when the tracking was done it’s not correct due to a fault on your equipment T... See more
First off - it was an easy walk to the tyre centre. The staff were friendly and extremely helpful - especially when trying to find a better deal for me and the correct tyre. Would highly recommend!
Company replied
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All staff were excellent from my…
All staff were excellent from my initial enquiry to completion of job.
Many thanks, great customer service.
10 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly service
Friendly, helpful, good communication and excellent work at a good price.
3 December 2025
Reply from Protyre Autocare - New Mills
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Mr Newman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficiently fitted two tyres for me…
Efficiently fitted two tyres for me within the pre-booked one hour slot, including adjusting tracking.
8 December 2025
Reply from Protyre Autocare - New Mills
Dear Geoff Williamson,
We're happy to hear that you found our service efficient at our New Mills branch!
It's great to know we completed your tyre fitting and tracking adjustment within the hour.
Thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Brilliant service from all on site
3 December 2025
Reply from Protyre Autocare - New Mills
Hello Sophie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Kuga with tyre monitor warning
Friendly and professional guys and very helpful. Knew the warning issue and how to fix it.
Explained about the cost and were able to get an appointment sorted quickly.
Also advised about tyres and gave a quote which I am going to follow up and book an appointment by end of next week.
28 November 2025
Tyre pressure warning My warning light came on during my…
My warning light came on during my journey to Liverpool from Chesterfield on Monday morning (24th November)~ to inform me that my tyre pressures on my two front wheels were low.
As I knew I was really close to protyre at New Mills ~ I wasn’t too worried as I thought they’d quickly inflate the tyres for me.
However ~ what a disappointment ~ I went into reception ~ told the chap on reception the problem ~ and was brusquely informed that all his mechanics were busy ~ come back this afternoon. I asked again if he could get it sorted as I was on my way to Liverpool now and couldn’t wait until the afternoon.
No.
Not possible.
I am 73 years old. It was a five minute (if that!) task. SO DISAPPOINTED!!! Honestly ~ what have we come to ~ no knights in shining armour here!
I was upset.
Rang my other half who suggested to find a Halfords.
I did.
They sorted it immediately.
Three minutes.
No charge.
24 November 2025
Unprompted review
Reply from Protyre Autocare - New Mills
Dear Rowena Belfield,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
Excellent service, sorted my flat tyre within 20 minutes of my arrival.
24 November 2025
Quick and efficient service.
26 November 2025
Reply from Protyre Autocare - New Mills
Dear John,
We appreciate your feedback and are happy to hear that you found our service quick and efficient at our New Mills branch!
Thank you for your time.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Excellent service
Excellent service
Good communication skills
Competitive pricing
Value for money
24 November 2025
Reply from Protyre Autocare - New Mills
Hello Pamela,
We're happy to hear that you had such a positive experience! It's great to know that you were satisfied with our service, communication, pricing, and value. Thank you for your feedback.
Best regards,
Eddie
Customer Care - Protyre
Would recommend to anyone
Brilliant service helpful, quick and polite. Very reasonably priced .
19 November 2025
Reply from Protyre Autocare - New Mills
Hello Karen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always vey sceptical of going to a tyre…
Always vey sceptical of going to a tyre place, as I was ripped off once in Macc.. The team at Protyre were Very helpful with an issue I had with one of my wheels & explained the problems I had with my tyres as a result, even showed me what the problem was ....would definitely recommend 👌 I have given 5 Stars, but I'd put a + on that 😉
15 October 2025
Reply from Protyre Autocare - New Mills
Hello Mrs Saunders,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient service
Very efficient service and provided an unexpected check on all tyres and break pads
19 November 2025
Polite
Polite, efficient service AND cost way less than expected. First rate - will use again
19 November 2025
Bob kept me informed with regular…
Bob kept me informed with regular updates on my car, and delivered what was promised.
11 November 2025
Reply from Protyre Autocare - New Mills
Hello Darren,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great discount and service on Aircon…
Great discount and service on Aircon appreciate it!!
17 November 2025
Reply from Protyre Autocare - New Mills
Hello Cassandra
We appreciate you taking the time to share your positive experience with our air conditioning service We're glad you were satisfied!
Best regards,
Eddie
Customer Care - Protyre
Quick and efficient
Quick and efficient
Got on with the job and did it well.
Tyre pressures were a bit random according to the cars monitoring system.
Not any consultation with the customer as when I asked what had punctured one tyres I was told they didn’t know.
Could do with more customer focus like the old team when it was selecta.
14 November 2025
Reply from Protyre Autocare - New Mills
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
replacement tyres and alignment
efficient service, work completed within the time frame given on commencement of work.
5 November 2025
Really nice staff and quick I would…
Really nice staff and quick I would definitely recommend you
5 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.