This Billingham branch of protyre takes customer care to another level. Car was afforded the utmost care prior balanced wheels checked personally by the branch manager for tyre wear. Warm brightly l... See more
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Location
Switch location12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB
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Easy to book and pay for MOT online. Pleasant and courteous reception staff, MOT carried out efficiently and on time as promissed. Whole process took just over an hour. Excellent service.
Company replied
The best service I have encountered at any tyre/MOT centre. I went a few years ago for a slow puncture repair with another car, so returned when I had another slow puncture with a newer car. The servi... See more
Company replied
I always have great service with my local protyre , This time Ryan worked to get the parts ii needed and got me booked in quickly , back on the road within hours many thanks for your kindness and hel... See more
Company details
About Protyre Autocare - Billingham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom
- 01642 565800
4.8
Excellent
2K reviews
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I always have great service with my…
I always have great service with my local protyre , This time Ryan worked to get the parts ii needed and got me booked in quickly , back on the road within hours many thanks for your kindness and help
2 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service. Took the car in advised and had the car back on the road. Thank you
4 November 2026
Reply from Protyre Autocare - Billingham
Hello Karen,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book and pay for MOT online
Easy to book and pay for MOT online. Pleasant and courteous reception staff, MOT carried out efficiently and on time as promissed. Whole process took just over an hour. Excellent service.
2 November 2026
Reply from Protyre Autocare - Billingham
Hello Ian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The best service I have encountered at…
The best service I have encountered at any tyre/MOT centre. I went a few years ago for a slow puncture repair with another car, so returned when I had another slow puncture with a newer car. The service, honesty and price was top notch then and it has not changed. Highly recommended .
28 October 2026
Reply from Protyre Autocare - Billingham
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
No appointment but fit me and repaired…
No appointment but fit me and repaired the puncture straight away
30 October 2026
Reply from Protyre Autocare - Billingham
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Leak after oil change!
The car was serviced a week ago with an oil change, since then my car has had an oil leak! The response after my second visit was I needed to call another garage to have them look at it as there is nothing Protyre can do as they can’t get the part. Which I find difficult to believe as they can be bought off Amazon. From a simple oil change I am left with a car I can’t drive for over two weeks until it can be looked at by a competent garage. I am disappointed that protyre have not provided better after service care, particularly as there is a risk that this is something they may have caused which will be costing me in excess of £500 to put right.
23 October 2026
Reply from Protyre Autocare - Billingham
Dear LM,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Protyre, excellent autocare.
Friendly and polite service. Prices are very competitive.
25 October 2026
Reply from Protyre Autocare - Billingham
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great place to take your car
Great place to take your car, quick service and great guys! Couldn't fault anything
28 October 2026
Reply from Protyre Autocare - Billingham
Hello Kimberley,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and friendly staff
Very helpful and friendly staff, excellent work , esy to use the on-line app ,Thank you ,
26 October 2026
Reply from Protyre Autocare - Billingham
Hello Pauline,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Mr Whitney,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Flat tyre after a holiday away.
we had just arrived home from holiday and drove back from Newcastle airport. Almost home when the tyre went flat. Pumped it up enough to get home. Drove to Protyre in partners car to ask if they stock the tyres I've had in the past. They did and said they could do it straight away. Drove home and the tyre was completely flat again. So pumped it up enough to get it to Protyre where they replaced the tyre for me. Very happy with their service with a smile. Thank you :)
13 October 2026
Reply from Protyre Autocare - Billingham
Hello Allyson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Dear sean fay,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the swift turnaround, competitive pricing, and welcoming staff during your visit at our Billingham branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service
Very happy with the friendly professional service we received. Well done all.
21 October 2026
Reply from Protyre Autocare - Billingham
Hello Julie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Alway good friendly service
Alway good friendly service. Clear and professional approach with customers. Would highly recommend.
21 October 2026
Reply from Protyre Autocare - Billingham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very professional people with very…
Very professional people with very helpful and friendly staff.
19 October 2026
Reply from Protyre Autocare - Billingham
Hello Ms Pearson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My brakes were knackered and my…
My brakes were knackered and my calipers had seized so they fitted my calipers free of charge. Good bunch of lads,would highly recommend
19 October 2026
Reply from Protyre Autocare - Billingham
Hello Mr Mason,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service from the lads
Fantastic service from the lads, paid for a tyre online, unfortunately the system sold me a tyre they didn't have but the manager moved heaven and earth to get me one, one of the lads went to pick it up and fitted it immediately.
14 October 2026
Reply from Protyre Autocare - Billingham
Hello Allan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
This Billingham branch of protyre takes…
This Billingham branch of protyre takes customer care to another level.
Car was afforded the utmost care prior balanced wheels checked personally by the branch manager for tyre wear. Warm brightly lit waiting area staffed by equally warm engaging staff plus tea/coffee machine.
This is one impressive set up and it's here on our doorstep. Rest assured, I'll be back 😊
15 October 2026
Unprompted review
Reply from Protyre Autocare - Billingham
Hello Neil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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