This Billingham branch of protyre takes customer care to another level. Car was afforded the utmost care prior balanced wheels checked personally by the branch manager for tyre wear. Warm brightly l... See more
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Location
Switch location12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB
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See what reviewers are saying
Easy to book and pay for MOT online. Pleasant and courteous reception staff, MOT carried out efficiently and on time as promissed. Whole process took just over an hour. Excellent service.
Company replied
The best service I have encountered at any tyre/MOT centre. I went a few years ago for a slow puncture repair with another car, so returned when I had another slow puncture with a newer car. The servi... See more
Company replied
I always have great service with my local protyre , This time Ryan worked to get the parts ii needed and got me booked in quickly , back on the road within hours many thanks for your kindness and hel... See more
Company details
About Protyre Autocare - Billingham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom
- 01642 565800
4.8
Excellent
2K reviews
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Poor experience
Poor experience
Booked a slot to get 4 tyres changed.
Took 1 hour and 40 minutes.
Returned home to find scratches on my alloys / all tyres at different and incorrect pressures / no dust cap on one tyre and a wheel nut cover missing. Called the garage the next morning for the missing cover and I’m still waiting for a reply.
20 August 2026
Unprompted review
Reply from Protyre Autocare - Billingham
Dear Mark Hodge,
Thank you for taking the time to bring this matter to our attention. We are sorry this has happened.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number. We will then be in touch as soon as we can.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Billingham
Hello Shirley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good service by ProTyre
I took our car to ProTyre in Billingham to get the aircon system regassed. The system was refilled and it now works as it should. The only slight issue was that I was told that the car would be ready in 1 hour but when I returned to collect the car I was told that they hadn't started it yet due to the volume of work they had in on the day. This wasn't a big deal for me as I live locally and I had nothing pressing to attend to. I ultimately got the car back later that morning. Other than that the service was very good and the staff were very apologetic about the delay.
19 August 2026
Very professional and quick
19 August 2026
Reply from Protyre Autocare - Billingham
Dear John,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the efficient and professional service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Billingham
Hello Don,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were really nice and…
The staff were really nice and friendly, and did a really good job.
19 August 2026
Reply from Protyre Autocare - Billingham
Hello Ann,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Ryan and his team always go the extra…
Ryan and his team always go the extra mile - very good and reliable place
19 August 2026
Reply from Protyre Autocare - Billingham
Hello Jason,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Well done the lads at pro tyre they are…
Well done the lads at pro tyre they are all wonderful
17 August 2026
Reply from Protyre Autocare - Billingham
Hello Frank,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Dear Customer,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Absolutely no hassle at all
12 August 2026
Reply from Protyre Autocare - Billingham
Hello Tony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
fixed my car the same day and did a…
fixed my car the same day and did a very good job!
staff are so nice and helpful
12 August 2026
Reply from Protyre Autocare - Billingham
Hello Izzy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Car failed mot on brakes and pads
Car failed mot on brakes and pads, took it to another garage for the work and they said the breaks and pads were an advisory on one out of four at the very worst. So i am disappointed in the service and i won't be using them again.
1 August 2026
Reply from Protyre Autocare - Billingham
Dear Jane,
Thank you for notifying us of your concerns regarding the MOT.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
1st Class…….
Excellent service from everyone at this establishment!
All very happy and polite to all customers.
Will always use Protyre.
5 August 2026
Reply from Protyre Autocare - Billingham
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Holly,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All the staff are so helpful and always…
All the staff are so helpful and always seem to want to help in the best way possible, I use this company all the time for my car and never had any negative interaction with them and always have comparative prices which makes me want to return
3 August 2026
Reply from Protyre Autocare - Billingham
Hello Mr Neal,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Albert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Mrs Fothergill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Amazing at there job
Amazing at there job, very friendly and welcoming will recommend to everyone
29 July 2026
Reply from Protyre Autocare - Billingham
Hello Jade,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
New tyre and brake pads fitted
service staff all very good competitive prices and delivered on time as promised and will not hesitate to use them again!
29 July 2026
Reply from Protyre Autocare - Billingham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
There were very helpful and polite and…
There were very helpful and polite and friendly and sorted my problem out
27 July 2026
Reply from Protyre Autocare - Billingham
Hello Winfried,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you found our team at Billingham helpful, polite, and friendly, and that they were able to sort out your problem. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
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