Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support. First item was delivered to a wrong address (this was my fault) and was returned and refunded im... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund. Thinks like this should not happen. Hope the shop will look to make the process for buyers e... See more
Company replied
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to... See more
Company replied
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop what... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- +44 161 813 1710
- www.probikekit.de
3.4
Average
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good price
Really good price, no problems with shipping in spite of brexit -> perfect!
18 December 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
quick and easy
17 December 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Navigation was a bit off
Navigation was a bit off. Couldn’t find bike bells easily. Otherwise good service.
14 December 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
delivery time extremly long
Shopping was fine. The delivery time is extremly long. That's negative.
13 December 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Good site, clunky web shop on mobile
The web shop is a bit frustrating to use on mobile (Firefox) because each time you leave a text field during the checkout process, the form validator raises an error and brings you to the top of the page. It assumes you have forgotten to enter data into a required text field, but in reality you haven't yet finished filling out the form.
Otherwise, it's a simple and fast process and I have no other complaints.
12 November 2021
Reply from Probikekit
Hello
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Fast & No hassle
Fast delivery with no hassle whatsoever. The only reason for 4 stars is that the box was unnecessarily large for the items that were inside, which means that the rest was filled with plastic filler. It would be nice to see recyclable packaging and fillers along with smaller size boxes for smaller items.
11 November 2021
Reply from Probikekit
Hello
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Quick and easy to order
31 October 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I had problems to write the telephone…
I had problems to write the telephone number correct.
It would be helpful, if there were an example.
I tried 10 times till it works
29 October 2021
Reply from Probikekit
Hello
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
very long delivery Time
19 October 2021
Reply from Probikekit
Hello,
Thank you for leaving your review.
I am truly sorry to hear that you have not received your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Excellent purchase experience!
Found the item I was looking for via a Google search.
The purchase process went smoothly. really nice that although I didn't open an account, I will still be able to track the shipment!
9 October 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
I am sorry to hear of the frustration caused regarding this matter.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience? I will be able to get this sorted.
Kind regards,
Matt
I found all I needed.
29 September 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
You had the right piece and the…
You had the right piece and the shopping process was very straightforward.
Now I hope it will arrive on time.
28 September 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
clear ordering
clear ordering, reasonably fast delivery to Germany, fully reliable, good prices.
28 September 2021
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.