Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support. First item was delivered to a wrong address (this was my fault) and was returned and refunded im... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund. Thinks like this should not happen. Hope the shop will look to make the process for buyers e... See more
Company replied
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to... See more
Company replied
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop what... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- +44 161 813 1710
- www.probikekit.de
3.4
Average
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommend not to order there.
Update: They contacted me due to this review confirming that the delivery time of 3-10 days was false; claimed this was a supplier problem (doubt that). The customer service agent asked me to write them to cancel the order but in the same mail they pointed out that replying to this mail will not work. No possibility to contact them without opening an account ... seriously?! Even in a mail which asks to contact the service agent?!
Since Probikekit are obviously reading here:
Hello, please cancel my order and make sure not to use up any more of my time searching for ways to contact you :) Wanna build some actual customer service by any chance?
_______
Though the item was labelled on stock, I received a message that delivery will be delayed by 2 months...
Found no contact address to cancel the order. The mail service(at)t.probikekit.com rejects all mails... they actually require me to get an account to just cancel the order ?! Left a message to their contact address in the imprint... no reaction, no confirmation of receipt or anything.
Recommend not to order there. Either shockingly mismanaged or fraudulent.
22 April 2022
Reply from Probikekit
Hello Kunde,
Thank you for taking the time to leave your review.
I am sorry to hear of the delay with dispatching your order and I do understand the disappointment this may be causing. I have been in touch via your account, to advise you further on this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Amy
Reply from Probikekit
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
All ok
Delivery slower than expected but good product and good communication-thanks a lot!
18 March 2022
Reply from Probikekit
Hello Sascha,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Delivery too late
Delivery too late. Returning requires paying shipment to UK (i.e.: expensive).
18 March 2022
Reply from Probikekit
Hello Elmar,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have taken a look, and I can see that this has been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Probikekit
Hi Stefan,
We are very pleased about this feedback from you and thank you for this rating.
If you need assistance in the future, please do not hesitate to contact our customer service team through your online account and we will assist you.
Kind regards,
Pro Bike Kit-Customer Service Team
Payment could not be confirmed
Payment could not be confirmed, if the order was canceled, the order was confirmed!
what's happening now?
10 March 2022
Reply from Probikekit
Hi Siegfried,
Thank you for letting us know about your experience. I am sorry to hear this. To protect your data, due to GDPR regulations we are unable to give you any information about your order here.
We try to avoid such situations and are happy to help you if you contact us via your customer account or via the social media platforms.
Kind regards,
Probikekit-Customer Service Team
Reply from Probikekit
Hi Markus,
We are very pleased about this feedback from you and thank you for this rating.
If you need assistance in the future, please do not hesitate to contact our customer service team through your online account and we will assist you.
Kind regards,
Probikekit-Customer Service Team
Item was not on stock despite the…
Item was not on stock despite the homepage said it was.
Not before my third enquiry (when my order would be dispatched), they told me that the item actually was not on stock, they re-ordered it at the producer and they could not tell about the lead time. Lost one week to get an urgently needed part.
22 February 2022
Reply from Probikekit
Hello Thomas,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
On February 11 I ordered a SHIMANO…
On February 11 I ordered a SHIMANO DEORE XT M8100 REAR DERAILLEUR - 12 SPEED - SGS - FOR SINGLE and SHIMANO PD-T8000 XT MTB SPD TREKKING PEDALS. On your homepage you promised you have the two products on stock and that they'll be delivered within one day: "Auf Lager - Normalerweise innerhalb eines Tages versandt"
This is why I choose you, even as you've been more expensive than other shops.
Unfortunately I received the parts yesterday, 8 days after my order. I would have spent about € 40,-- when i Had choosen another shop that indicated, the delivery will last about 6 days.
I hope, that you will retransfer the € 40,-- to my credit card . This would be a great sign.
Thank you very much, Udo Rieder
20 February 2022
Reply from Probikekit
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Reply from Probikekit
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Bad client experience
I made an order from Germany so the package took 2 weeks to arrive. You pay quite big delivery costs and, as in my case, if you have to change the size of the shoes, you pay return costs and again pay the delivery costs + maybe one more month of waiting.
I wrote the support and they mainly answer with generic emails that do not help at all.
Terrible experience
11 February 2022
Unprompted review
Reply from Probikekit
Hi Camilo,
Thank you for letting us know about your experience. I am sorry to hear this. To protect your data, due to GDPR regulations we are unable to give you any information about your order here.
We try to avoid such situations and are happy to help you if you contact us via your customer account or via the social media platforms.
Kind regards,
Probikekit-Customer Service Team
Brilliant offer and low price!
6 February 2022
Reply from Probikekit
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Waiting since mid December for a refund...
Ordered a Powermeter Crank (Avio Powersense)
First it took 1 1/2 Months to ship.August to October (IN STOCK ACCORDING TO WEBSITE)
Then it broke after ~ 200 km
Got a return label to send it back.
The Crank has been in their warehouse since 19.12.2021
It is now the 31.01.2022
According to Customer Service the Package hasn't even been opened yet.
Update 02.02.2022:
Issue has been resolved by Matt. Thank you ! :)
31 January 2022
Reply from Probikekit
I am sorry to hear of the frustration caused regarding this matter.
I want to assist and get this situation resolved as soon as possible. Can you please sign into your account to view the message I have just sent you.
Kind regards,
Matt
The usual delivery date has expired too…
The usual delivery date has expired too long for the method i chooose to pay
31 January 2022
Reply from Probikekit
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Great experience while shopping
Great experience while shopping - search works fine and all product infos are presented very good. Hope the shipment works as well ;)
23 January 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
everything allright ;-)
7 January 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.