Their ads on social media instantly subscribe on their service when you click a link If you accidently click the link(which is huge) they automatically link your phone number and subscribe it... See more
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This PM connect service was added to my Vodacom SA bill without my consent. Please do not tell me about 2 factor authentication Sarah, I did not accept these charges and I’m dead sure because even whe... See more
Company replied
There was no 2 step verification for this. Like I accidentally would do a 2 step verification for something I don't even know about. Now you expect to call your helpdesk? I have no knowledge about a... See more
Company replied
like others charges added to my bill without my consent or knowledge under a fake service called 3pointer.tv, so far seems to be mainly 3 mobile customers, same on them for allowing this. For uk victi... See more
Company replied
Company details
Information provided by various external sources
Lifestyle and sports content from the world's biggest brands - all streamed directly to your mobile phone. For FAQs and to manage your subscriptions, please visit our customer support website: https://mobilechargesupport.com/ Thank you for taking the time to leave a review. Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service. To speak to someone to resolve your queries please call our friendly staff on 0333 212 4617
Contact info
Birmingham, United Kingdom
- www.pmconnect.co.uk
1.2
Bad
100 reviews
No recent history of asking for reviews
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A complete scam!!
Their ads on social media instantly subscribe on their service when you click a link
If you accidently click the link(which is huge) they automatically link your phone number and subscribe it to their service.
No two step verification or alert whatsoever!!
I apperently put my phone in my pocket and forgot to lock it(which can happen to anybody). The ad was opened and then the link was clicked by accident. Next thing you know a bill for a monthly NBA pass of €24,99 was sent to my provider
This are mob practices and they should be sued for fraud!
4 July 2023
Unprompted review
Reply from PM Connect
Good afternoon,
Thank you for sharing your review, we are sorry to here you are less than satisfied.
I can assure you that all of our marketing, consists of a minimum of a 2 step confirmation process that is monitored by a 3rd party anti fraud partner.
If you would like us to walk you through the specific steps in the process or if you have any further concerns we would be happy to discuss if you would like to call our Customer Service Team
Regards
Tas
Scam! Not paying!
There was no 2 step verification for this. Like I accidentally would do a 2 step verification for something I don't even know about. Now you expect to call your helpdesk? I have no knowledge about anything. No notification, no mail, no customer number. You expect me to call and give scammers my personal info? I'm solving this via Testaankoop. And I'm switching my number.
Scam! No consent from my side. No knowledge about the company. Yet I was charged 50€ via my Orange invoice? They managed to charge me twice in 1 month? I am not paying for something I didn't consent to and don't even want. Filed a complained with Testaankoop and Orange.
22 May 2023
Unprompted review
Reply from PM Connect
Hi Sabrina,
Thank you for your review.
Sorry to hear that you are unhappy with the subscription you have had via your Orange bill. As you will see in some of the other responses we work closely with mobile carriers to bring their customers digital content across the world, including Orange.
As I'm sure Orange will also confirm with you, we work hard to protect customers with a two-step subscription process, along with working with an fraud detection company to eliminate any possibilities of fraud.
If you haven't already, please reach out to our friendly customer service team and we would be happy to assist you further.
Regards,
Omar
CROOKS! SCAMMERS!
CROOKS!
They’ve added 150€ to my telephone bill, for false services (that I wasn’t even aware of being subscribed to!). When you protest, they seem to be willing to help out, but they just keep on lying about refunding! They want you to think it’s your own provider that is not willing to refund.
Read all the negative reviews…nobody asked PMconnect for a service! Nobody knew they had something to do with them, untill it was too late and they already had lost money!
And then PMconnect replies to the negative reviews as if they were a proper firm, seemingly concerned about “their clients”.
There are no clients here, only VICTIMS!
They just want to look good so providers wouldn’t cut them out! In Belgium PROXIMUS already stopped collaboration. I hope others to do the same…
17 May 2023
Unprompted review
Reply from PM Connect
Hi Inge,
Thank you for your feedback. I'm sorry to hear you aren't happy with the service you received from PM Connect.
I can assure you we work with a range of large brands to provide true global content across the world.
I would like to take this opportunity to ensure you this is a fully regulated business and we work with many of the largest global network carriers - including Proximus and Orange in Belgium - to bring their customers digital services.
We ensure we adhere to all regulations and guidelines to protect our customers and our brand partners. We do this by enforcing a two step secure process in subscribing to any one of our digital services, followed by a confirmation SMS detailing the service and the subscription along with how to cancel at any time. This is supported further by monthly SMS reminders, again detailing how to cancel should they wish. There is then details on the monthly bill to ensure it is visible to customers what they are paying for.
I hope this helps and if you need any further assistance please contact our customer team www.paybymobile.info
Regards
Omar
scam and con artists
like others charges added to my bill without my consent or knowledge under a fake service called 3pointer.tv, so far seems to be mainly 3 mobile customers, same on them for allowing this. For uk victims contact 3 and ombudsman. I will be taking legal action
23 February 2023
Unprompted review
Reply from PM Connect
Good Morning Tahir,
Thank you for taking the time to leave us a review.
Sorry to hear you are unhappy with the 3pointer.tv product. 3pointer.TV gives subscribers access to latest NBA news, Plays of the Day, NBA World and much more delivered straight to your phone.
We work with carriers around the world to provide Direct Carrier Billing services for their customers - to deliver global brand content in the palm of their hands.
If you haven't already, please contact out Customer Care team on 0333 212 4617 and we would be happy to help.
Kind regards
Katie
This PM connect was added my Vodacom SA…
This PM connect was added my Vodacom SA bill without my consent. From 6 January 2023. I did not accept these charges and I’m dead sure because even when I dial *135*997# my VAS services say there has been No subscription service yet my statement has this charge. Vodacom, please don’t mess around with me I am on pension and cannot afford this, i am in serious need of money and we can’t accept bogus charges. Once again.... you cannot speak to a human. When will you reverse all charges...
14 February 2023
Unprompted review
Reply from PM Connect
Good Morning Rita,
Thank you for reaching out regarding your subscription.
We work with Vodacom to provide customers big brand content, in the palm of their hands. We work with regulators to agree a frictionless, easy to use payment option for customers.
If you haven't done so already you can reach out to one of our friendly customer service team on +27 8000 64516 or at service.za@paybymobile.co.uk and we would be happy to review your account.
Regards,
Sarah
This PM connect service was added to my…
This PM connect service was added to my Vodacom SA bill without my consent. Please do not tell me about 2 factor authentication Sarah, I did not accept these charges and I’m dead sure because even when I dial *135*997# my VAS services say there has been No subscription service yet my statement has this charge. Vodacom, please don’t mess around with us, we are in serious need of money and we can’t accept bogus charges.
31 December 2022
Unprompted review
Reply from PM Connect
Good day Alex,
Thank you for leaving a review today.
I am sorry to hear you are unhappy with the subscription via your Vodacom account. We would be happy to review how this subscription started and ensure it is cancelled for you, if you would like to call our Customer Care Team on +27800064516.
Regards
Harry
How on earth that you guys get…
How on earth that you guys get permission to subscribe me and charge me on my vodacom bill? How do I remove you out of my life? Who are you? Please cancel this immediatly!!
11 January 2023
Unprompted review
Reply from PM Connect
Good day,
Thank you for taking the time to leave your review.
I'm sorry to hear you're not happy with your subscription. I can confirm we work with Vodacom who allow their customers to subscribe to services and pay via your Vodacom account. In order for this to happen all our subscriptions have a two-stage verification, to protect our customers security.
Along with a welcome SMS to confirm the subscription, and regular reminder SMS's to confirm the subscription is still in place and ensure our customers are fully informed, with the opportunity to cancel at any time.
If you are still concerned we would like to opportunity to help, please contact our Customer Care Team.
Regards,
Haris
This PM connect was added to my Vodacom…
This PM connect was added to my Vodacom SA account without my knowledge.
4 January 2023
Unprompted review
Reply from PM Connect
Good afternoon,
Thank you for your review, we value all feedback.
I'm sorry to hear you're not happy with your subscription. In reference to the subscription being added to your Vodacom account without knowledge, this concerns me as I can confirm all our subscriptions have a two-stage verification, to protect our customers security.
Along with a welcome SMS to confirm the subscription, and regular reminder SMS's to confirm the subscription is still in place and ensure our customers are fully informed, with the opportunity to cancel at any time.
If you are still concerned we would like to opportunity to help, please contact our Customer Care Team.
Regards,
Sarah
Horrible awful company stealing…
Horrible awful company stealing people's money and somehow getting away with it!
16 September 2022
Unprompted review
Reply from PM Connect
Good Afternoon Jedidiah,
Thank you for taking the time to leave a review.
As you can see in some of our other responses we are a UK registered company that provide Global Brand content, and work with top mobile carriers across the world.
If you would like to discuss your specific concerns or details of your account, please do not hesitate to contact our team on 03332124617.
Kind regards
Sarah
stealing from me
stealing from me! i don't know how they are getting around this "two step verification" they claim to use. i have never heard of them until my cell bill blew up! i would like answers and a full refund. criminals.
26 July 2022
Unprompted review
Reply from PM Connect
Good Morning,
Thank you for taking the time to share your review.
PM Connect is a registered UK business connecting millions of customer across the world to big brand content, in the palm of their hands. We work with regulators to agree a frictionless, easy to use payment option for customers.
To discuss your subscription in further detail please contact our Customer Care Team or visit our website www.paybymobile.info
Kind regards
Sarah
SCAM
I've received my phone bill today and noticed I had €33 extra besides my normal subscription. Apparently, PM Connect has been charging 6,49 every friday for the past five weeks. I most certainly did not subscribe to any of their services, I did not had to do a two way- subscription and I did not receive texts or mails where I've been notified I was still subscribed or anything. So yeah, scam fo sho!
12 October 2021
Unprompted review
Reply from PM Connect
Good Morning,
Thank you for reaching out.
I can conform this is not a scam, and you will in fact have subscribed to one of our many products via Direct Carrier Billing. The only way to possibly complete this is via the 2 step subscription process.
PM Connect is a registered UK business connecting millions of customer across the world to big brand content, in the palm of their hands.
To discuss your subscription in further detail please contact our Customer Care Team or visit our website www.paybymobile.info
Kind regards
Sarah
Scammed like everyone else
The same story as everyone else. I apparently signed up for LiveFootball.tv via PM Connect, something that I would never ever do. To claim that I did it inadvertently is nonsense as I am a pretty savvy user. I lost €15 before discovering this scam. My experience is in Belgium, via a Belgian telecommunications company Proximus. PM Connect's dishonest ways know no boundaries.
12 October 2021
Unprompted review
Reply from PM Connect
Good Morning Susan,
Thank you for sharing your review. I can assure you we are fully regulated company, in the UK, Belgium and a number of other countries, who offer a multitude of digital services.
We are passionate about ensuring our customers are protected, and to do this we ensure a secure 2 step subscription process, with a free trial period and a confirmation SMS with details of the subscription along with options to cancel at any time.
In addition to a secure set up we ensure we regularly remind our customers with a monthly SMS to advise they are still subscribed, and again an option to cancel at any time.
In order to help us resolve any issues you may have outstanding, please contact our Customer Care Team on 03332124617.
Kind Regards
Tas
Terrible Scam Company
8 October 2021
Unprompted review
Reply from PM Connect
Good Afternoon George,
Thank you for taking the time to leave a review.
As you can see in some of our other responses we are a UK registered company that provide Global Brand content, and work with top mobile carriers across the world.
If you would like to discuss your specific concerns or details of your account, please do not hesitate to contact our team on 03332124617.
Kind regards
Katie
Scam
Bluntly: it’s a scam. They secretly sign you up and charge ‘services’ without you even noticing.
6 October 2021
Unprompted review
Reply from PM Connect
Good Afternoon Terence,
Thank you for sharing your review, sorry to hear that you are not happy with our services.
I can confirm that PM Connect is a UK registered company, providing customers with an easy frictionless payment option, to access Global brand content.
If you would like to discuss your account in more detail, please contact our friendly Customer Care team on 03332124617.
Many thanks
Katie
Litteraly a scam compagny
Litteraly a scam compagny, made for scammers, to do easy scams. I think it's even illegal, you missclick on an ad? Congratulation, you just lost 5 dollar now every week!
11 September 2021
Unprompted review
Reply from PM Connect
Good Morning,
Thank you for sharing your review, sorry to hear that you are not happy with our services.
I can confirm that PM Connect is a UK registered company, providing customers with an easy frictionless payment option, to access Global brand content.
If you would like to discuss your account in more detail, please contact our friendly Customer Care team on 03332124617.
Kind Regards
Aman
PM Connect is continuing to exploit the…
PM Connect is continuing to exploit the gap in regulations and take money from 'subscribers' who have no knowledge of what services they have signed up to. Regardless of the entreaties from PM Connect below, the facts remain.
My wife has had an identical experience to some of those below, unwittingly subscribing to a service she's never used. We have no idea how this happened but it went unnoticed for a very long time given the billing was handled on a corporate account and never challenged until now. There is no evidence that she used the service beyond the initial click or received any of the so-called SMS verifications.
There are changes afoot to address this but this does not revalidate 'legacy victims'.
On a positive note they seem to be compensating customers who can demonstrate just cause.
My wife's case is currently unresolved. We are considering escalation.
15 July 2021
Unprompted review
Reply from PM Connect
Good Morning Mr Dwyer,
Thank you for taking the time to leave us a review. I'm sorry to hear your wife's experience has been less than satisfactory, and we would like the opportunity to correct this. If you haven't already I encourage you to reach out to our Customer Care Team on 03332124617, and we can review the subscription
Many thanks
Sarah
I cannot afford to eat because of this scam
I have been charged 60 pounds for the last 4 months on my three bill from this company. I am a pensioner who cannot text and only uses mobile phone for video calls. I had no idea I was being charged for this service and there is no way I could have consented to this via text as I cannot send text messages. My niece helped me to contact three and they washed their hands off this saying they could not stop these charges even though I had a spending cap on my account. I was told to email them which I did but I am scared that if they do not refund me or stop these charges, I will not have money to eat as the extra money they are taking is supposed to go to my grocery bill!
25 June 2021
Unprompted review
Reply from PM Connect
Good Morning Fazal,
Thank you for reaching out to share your concerns.
I am sorry to hear that contacting Three didn't get you the answers you need, we would be happy to have the opportunity to review your subscription with you and resolve any concerns.
Please contact our friendly Customer Care Team on 03332124617
Many thanks
Katie
**ABSOLUTE SCAM** don’t settle for anything less than a full refund
Scam of a company. I have been charged £3 a week since November 2018. Apparently I’d signed up through a ‘subscribe now’ and ‘confirm’ link in an advert. I hadn’t! I rang to complain and they completely fobbed me off, telling me I wasn’t able to get a refund as I had gone through a 4 step process. It’s not a 4 step process at all. I emailed my complaint asking for a full refund- I was offered £12!!! I found an forum on ‘money saving expert’ that is home to hundreds of people in my situation. I was advised to send 2 letters and then start a small claims court proceeding. I sent the 1st letter on Wednesday morning and received a full refund of £363.00 this morning (Friday). This company is an absolute disgrace! Imagine all the people who are being charged without knowing, not having the knowledge to claim a full refund!! Service providers take a percentage of this money and O2 told me they couldn’t help. Don’t settle for anything less than a full refund. ABSOLUTE SCAM+have been reported.
5 March 2021
Unprompted review
Reply from PM Connect
Good Morning Sam,
Thank you for your review, we value all feedback.
I am pleased to hear you have now had a resolution to your situation.
In reference to the subscription being a 'scam' I can confirm all our subscriptions have a two-stage verification, to protect our customers security.
Along with a welcome SMS to confirm the subscription, and monthly reminder SMS's to confirm the subscription is still in place and ensure our customers are fully informed, with the opportunity to cancel at any time.
We follow all DCB regulations to a high standard to ensure we are compliant in all that we do.
If there is anything else we can help you with please do contact our Customer Care Team.
Regards,
Sarah
Scam
Scam. My wife is on a pay as you go bundle but some how before even really starting to use her phone and without subscribing to anything, she started being charged for footbox.tv, 4 pounds a week since September 2019! I discovered that by chance recently when I noticed that she was running out of credit faster than usual. Over 200 pounds paid since September 2019 without knowing and without even using the service. I just cancelled it, but won’t stop there
1 March 2021
Unprompted review
Reply from PM Connect
Good morning Mr Hadidi,
Thank you for sharing your review, at PM Connect we value all feedback.
I understand you have concerns with the subscription your wife had, and if you are in conversations with our Customer Care Team I am sure they will support on everything you need.
In terms of the subscription being a 'scam' I can confirm all our subscriptions we ensure there is a two-stage verification, to protect our customers security. Along with a welcome SMS to confirm the subscription, and monthly reminder SMS's to confirm the subscription is still in place, with the opportunity to cancel at any time.
We provide a variety of services and are paid for via Direct Carrier Billing ( through your mobile phone bill) which we would be more than happy to give your further details on. We also follow all DCB regulations to a high standard to ensure we are compliant in all that we do.
If you have any outstanding concerns please contact our Customer Care Team at your earliest convenience.
King Regards
Katie
Fraud Company!!!
Fraud Company!!!
Stealing money of innocent people. apparently I signed up to Footbox Tv (never heard of them before) and when I went to upgrade my Vodafone phone they told me I had this on my account they have taken £280 of my money out of my account with no agreement. I will be taking them to the small claims court as this is outrageous behaviour taking peoples money when you don’t have the right or there persimmon to do so. I will be taking this further to get my money back. I cannot believe how many bad reviews I have found in this and this needs to be stopped and people working for this company needs to be put away.
16 February 2021
Unprompted review
Reply from PM Connect
Good Morning,
Thank you for taking the time to leave PM Connect a review. I can see you have written in to our Customer Care team, and I am assured they will be in touch today regarding your concerns.
I would like to take this opportunity to ensure you this is a fully regulated business, of which you can find details on Companies House. We work with many of the largest global network carriers - including Vodafone - to bring their customers digital services.
We ensure we adhere to all regulations and guidelines to protect our customers and our business. We do this by enforcing a two step secure process in subscribing to any one of our digital services, followed by a confirmation SMS detailing the service and the subscription along with how to cancel at any time. This is supported further by monthly SMS reminders, again detailing how to cancel should they wish. There is then details on the monthly Vodafone bill to ensure it is visible to customers what they are paying for.
Kind regards
Michelle
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