PizzaExpress Reviews 

1,163
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the staff, describing them as welcoming, attentive, and friendly, often highlighting specific individuals who made their visits enjoyable and memorable. People frequently commend the excellent service received, noting that staff go above and beyond to ensure a positive dining experience. The food is often described as delicious, top-class, and cooked just right, with some reviewers even calling it the best pizza they've had outside of Naples. However, some customers also noted issues with understaffing and staff being unhelpful or inattentive, leading to long waits and poor treatment. There are also concerns about the quality of the food, with complaints about dry, unseasoned, or undercooked items, and pizzas having less topping or being smaller than before. A few other people also felt that the overall quality of the experience has declined, with some locations being particularly disappointing.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, attentiveness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the amazing, world-class service,... See more

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding the quality... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as excellent,... See more

Location

Users describe ambiguous interactions with location, with many reviewers mentioning specific branches they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with... See more

Rated 2 out of 5 stars

Neurodivergent nightmare. Brought my boyfriend here for his birthday, surrounded by screaming children. Waited 20mins for a drink and initially denied an app voucher my boyfriend had for a desert be... See more

Rated 2 out of 5 stars

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open... See more

Rated 5 out of 5 stars

Pizza Express Wimbledon Broadway Amazing service, great staff and management. Clean, cool and comfortable on ean extremely hot day. Ollie, was welcoming and a great host to my friend's, daughte... See more


Company details

  1. Take Away Service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Experience the finest ingredients, eye-catching design, friendly and efficient service - all wrapped up with the passion for pizza which infuses everything we do at PizzaExpress?


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,163)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great new menu at Pizza Express at…

Great new menu at Pizza Express at Swindon! Love the salads but prefer the dough balls as opposed to bread sticks.

Prefer chefs to use gloves -saw my goats cheese handled by the chef. Good service.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Dusgusting staff product and absolute ripp off…

How is this place even still existing the food was cold horrible and and £24 for a 9 inch pizza???? advertised as a much larger pizza. Absolute rip off and trading standards would have a field day with this company spent 48 pounds and got 2 9 inch cold pizzas in much bigger boxes thought we were getting the largest size not just the largest box called the restaurant who literally told me were pizza express you pay for the name not the flavour I couldn't believe it staff care less than the customer

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Manger likes to fight with staff on shop floor

Was in Worcester branch tonight manager and staff fighting over stolen unpaid wages, manager acted super unprofessional then started acting like a hard man after the staff left, manger acted like a child demanding keys back, I will not be back if the company does not pay its staff properly as that pure disgusting as the manager came off as a total idiot.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

A stress-free, fun-filled celebration that didn’t cost a fortune.

We recently hosted our daughter's 9th birthday party at Pizza Express in Harlow, and we couldn't be more grateful for the incredible experience. The staff were absolutely amazing—so welcoming, friendly, and full of energy. They ran the entire party from start to finish, keeping the kids entertained and making everything run smoothly. The food was delicious, and all the children had a fantastic time. It was a stress-free, fun-filled celebration that didn’t cost a fortune. Thank you, Pizza Express Harlow, for making our daughter’s birthday so special! Highly recommended for kids' parties.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish service order came in scattered…

Rubbish service order came in scattered and when I called to report the condition in which my order was delivered the lady who pick up the phone rude with no customer service manner. Rubbish service and rubbish customer service.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Epsom branch Pizza Express

Talking about Epsom branch Pizza Express.

Food was okay but the service was horrible. We had a bad experience on Sunday. The short haired waitress was rude and disrespectful and billed us twice for the same item which we did not notice until later. I wouldn't recommend this Pizza Express to anyone

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Hampton Court Pizza Express

Hampton Court Pizza Express
We have just had some great pizzas at Pizza Express Hampton Court. The meal was really great and made even better because we were served by Rosa, who was really lovely, funny, kind and professional. We’ll definitely be back. Thank you Rosa

5 June 2025
Unprompted review
Rated 1 out of 5 stars

pizza express you have lost the plot

Yet another pizza express where the stuff are so lovely but over worked seriously under paid and dealing with 100 deliveroo orders b4 anyone sitting in to !! Honestly pizza express you have become a money making machine and that’s all u bloody care about!! a disgrace

29 May 2025
Unprompted review
Rated 4 out of 5 stars

We really enjoyed our meal at…

We really enjoyed our meal at Plymouth's Theatre Royal Restaurant.
We dined pre-show at PizzaExpress there.
The staff are welcoming, friendly, and efficient.
Our Romana La Reine pizza's and mixed salad were delicious.
We didn't rate the Birthday IPA though, it was the worst IPA we have ever tried. Really lacking any flavour, cheap tasting.
If you're an IPA lover - avoid it. You'll be terribly disappointed.

Really happy to see Cornish Orchards Cider on the menu - We will be sticking to that next visit.
Always a good flavour and much better value than the miserable tasting Birthday IPA.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

For years i have been a fan and also…

For years i have been a fan and also long running Gold member. It takes one bad experience and bad senior staff attitude to make you think twice about spending your money at PE. Especially when they have cut the portions, raised the prices and moved away from quality to a downgrade. Still, it wasn't that, it was what the senior head of the branch where i dined, and her attitude that changed everything forever. Sel a view PE

27 May 2025
Unprompted review
Rated 1 out of 5 stars

They did not let me have a different…

They did not let me have a different side. I even offered to pay extra. They did not have things on the adult menu that they had on the kids menu. They undercooked my chicken and therefore I had to ask for them to cook it more- I had already been waiting over half an hour. They're service was terrible and I find the staff members rude, I would not recommend going here.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Pizza Express

Pizza Express, Cribb Causeway, Ordered a takeaway via just eat, Order arrived within 15 minutes of the delivery time.
Pizza was cold, Dough Balls, cold,

*Both had gone hard and was inedible*
Ordered value £59. 38.
Just eat refunded £9.38.
Pizza Express refused to take any responsibility for the poor quality food.
See below thier final response, totally unacceptable from this company.

If you remain unhappy with the resolution offered by Just Eat I would suggest contacting them again to discuss your complaint further.

As Pizza Hut Customer Care are unable to assist you further with your complaint, we would deem your contact closed and I must make you aware that any further correspondence in relation to this contact may not receive a response.

Best Wishes
Darren
Senior Team Manager
Pizza Hut Customer Care

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Only one waiter was working and he cooked as well!

Only one waiter was working in the entire Newmarket branch, and he said the chef was not in. He cooked all the orders himself whilst extremely stressed. There was not even water despite it being 25 degrees outside, and our food was disgusting.

We had already driven from another Pizza Express 20 miles away that was closed in the middle of the day and had a handwritten note on the door.

We have been going to Pizza Express for thirty years...and our experience with both branches in unbelievable.

20 May 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed changes - review from a loyal customer

I have been quite loyal and satisfied customer of Pizza Express for over a decade. Unfortunately I have find the recent changes so disappointing that I’m writing a review on here.

First the Buddha salad has no humus, costs more and was under whelming. But my biggest disappointment came when I saw the changes to the rewards clubs, there is little to no savings for me at the Silver or Gold. They need to find other ways to reduce costs as these changes are going to drive customers away.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Their pizzas are very cold and service is pathetic. Overpriced as well.

5 May 2025
Unprompted review

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