Domino's Pizza Reviews 6,128

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the product quality, describing pizzas as tasteless, lacking toppings, or even containing foreign objects. Issues with orders were also frequently reported, including incorrect items, missing sauces, and problems with online payment systems. The delivery service often received criticism for being slow, delivering cold food, or having drivers who were rude or unable to find addresses. Some people were dissatisfied with the staff, citing rudeness or a lack of knowledge. However, a few other people also felt that some staff members were polite, helpful, and provided good service.

What people talk about most

Product

People report negative experiences with product quality and consistency. Many consumers complain about pizzas... See more

Order

Customers consistently express dissatisfaction with their order experiences. Many reviewers report issues... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment. Customers... See more

Staff

Consumers find staff experiences to be ambiguous. Many reviewers praise individual staff members for being... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service. Many report issues such as late... See more

Based on these reviews

Rated 2 out of 5 stars

OMD, The quality of the Pizzas I picked up today were shocking, More like £1.99 pizzas from a cheap supermarket rather than the "Dominoes experience" Won't be rushing back to the Kirton shop anytime... See more

Rated 2 out of 5 stars

Just had 2 Pizzas from a newly opened Dominos in Cinderford. Never again! Absolute overpriced,cold rubber! First time ive used it but WILL be the last. Extremely tasteless, not much meat for meat supr... See more

Rated 2 out of 5 stars

I ordered from Uber Eats as they are cheaper than your official website and also I could order exactly what I wanted and not have to add things just to reach your minimum order price for deliv... See more

Rated 1 out of 5 stars

Walked into Domino pizzas ordered 8" pizza spicy beef pepperoni and jalapenos chips small coke when she said to me that will cost you 22 pounds replied how much it cannot be 22 pounds for a 8"inch... See more

Rated 5 out of 5 stars

I am a regular at the Fleetwood Domino’s and I have been for almost a year now 😋 After tasting many different pizzas especially the special pizzas that are available me and my amazing daughter h... See more

Rated 5 out of 5 stars

Hi, good evening, I ordered a pizza this evening from the Domino’s in Waterloo, Huddersfield (West Yorkshire). The delivery driver Baris, delivered my order on time. He was well dressed, p... See more

Rated 1 out of 5 stars

A review for Oban Domino’s. Staff were extremely rude for starters. We ordered one normal pizza and one gluten free pizza, I’m aware cross contamination is a thing but I was definitely given a normal... See more

Rated 1 out of 5 stars

ridiculous. pizza was completely wrong give us tomato sauce when we clearly ordered barbecue base it was freezing cold and was not a half and half more like a full chicken. forgot my 79p pot of garlic... See more

Rated 1 out of 5 stars

You owe me a refund for two drinks. Every time I order Cinni dippers, Tonypandy Domino’s never gives the dipping sauce to go with it; what’s the point in calling it “Cinni dippers” if you’ve got nothi... See more

Rated 1 out of 5 stars

They’re quality and standards downgraded significantly. Apparently they are too tight to put enough toppings on pizza. They delivered half garlic bread half pizza to us! If you complain all they... See more

Rated 1 out of 5 stars

Pizza ordered at 1805 on xmas eve at Ballyhackamore branch in East Belfast. Due at 1845 for collection however only got order at 1920ish, got home and it was completely wrong. Back we went to the bran... See more

Rated 1 out of 5 stars

Delivery turns up chicken wings had fallen out of the box and handed to us by driver. 4 missing and god knows what on them. Told to ring Redruth shop and complain, did that only to be told they had no... See more

Rated 3 out of 5 stars

The pizza's were superb until I found a piece of hard sharp plastic in my mouth about half the size of a matchstick, after biting in to mine

Rated 1 out of 5 stars

Reported to Food Standards Authority Garbage food unfit for consumption from Dominos Tuttle Hill Nuneaton. Delivered carcenogenic charcoal passed off as food to my Atherstone property.... See more

Rated 4 out of 5 stars

Great stuff, love that the deals aren’t hidden but nicely laid out on the app, it shows transparency as well as inclusivity, allowing people to make a decision based on their actual budget instead... See more

Rated 1 out of 5 stars

Absolutely awful service. The delivery was late because the driver couldn't find my address. They refused to send me a fresh Pizza as the original was cold. The manager of the Horsham franchise refus... See more

Rated 1 out of 5 stars

Received a parking fine for overstaying at the car park outside the store because it took THAT long for them to make a very simple order of pizza and side. My kids were in the car at the time and we... See more

Rated 1 out of 5 stars

Ordered from the Mere Green shop in Sutton Coldfield using the app. Wrong order delivered, I ordered correctly on the app, but confirmation showed a different crust. Delivery times changed 3 times and... See more

Rated 1 out of 5 stars

Paid 15.99 for one pizza, collected it myself, lacking in content, the cheese was sparce to say the least, very poor quality. The counter made pizzas in my local morrisons are much better. I certainly... See more

Rated 1 out of 5 stars

They import their chicken from Thailand so its probably grotty as fcuk, has a massive carbon footprint AND its disgusting Halal slaughter. Shove your cheap and nasty pizza where the sun doesn't shine.... See more

Rated 2 out of 5 stars

Pizza was lacking cheese and tasteless. Not at all how Dominoes used to be. Tried the loaded veg side and it was a watering soggy mess covered in rubbery tasteless cheese. Yes it was edible but... See more

Rated 4 out of 5 stars

Jist ordered very quick deliverly from harworth store and driver fahad was very polite fast only took 22 mins

Rated 1 out of 5 stars

What a complete shambles the Peterlee branch is. Placed an order, they took my money, kept me waiting well over an hour with no contact, I phoned them, the rude and arrogant staff lied about a road cl... See more

Rated 1 out of 5 stars

Poorly made pizza, gluten free one was burnt and other was undercooked. Also the applied 50% off voucher if spend over £35 didn't work . I paid for the larger dips and only small ones came. As advised... See more

Rated 1 out of 5 stars

Dont be fooled by the earm rewards for a free pizza. I earned my rewards so I purchased a £25 pizza. However, despite what they say it was delivery only unless I spent a further £9.99. which I did an... See more

Rated 5 out of 5 stars

I always order from the Buttershaw dominos in Halifax. The service has always been outstanding. Tonight l called in my order because l had a free pizza deal and it wasn't working on app so the store... See more

Rated 1 out of 5 stars

Normally great, BUT Ordered lunchtime deal today and paid online. System said, after completing transaction, can't process the order! Went into my local store, asked if they had my order, they sai... See more

Rated 5 out of 5 stars

Great fast service delivery is there very quick. Delivery driver Ann is very friendly and is a credit to the company. I only wish all delivery drivers were like Ann. Will definitely use dominoes again... See more

Rated 1 out of 5 stars

Domino’s Maghera. Absolutely terrible experience the Manager Aimee seems to be completely out of her depth. Also the staff don’t really have much knowledge of is really going on either. Customer servi... See more

Rated 1 out of 5 stars

If you want your pizzas made with pissy hands avoid dominoes at all costs as previously in there other restaurants they had rats in store but carried on cooking pizzas rats carry certain diseases t... See more

Rated 1 out of 5 stars

Ordering through the Domino App, the app kept spinning at the point of payment and kept failing and then gave an error message. Manager called to advise they received multiples, we said only one was... See more

Rated 1 out of 5 stars

Weybridge is the Worst branch ever. Never order from here. Twice the pizza was horrendous. Asked for extra hot, they filled it with entirely with jalepinos. Now they refusing a refunds. I have chased... See more

Rated 1 out of 5 stars

Promotion offer received from local branch: “We miss you! Get any size pizza for £4.99. On APP or Web use code xxxx”. No link to any T&Cs. Ordered via App, but code not accepted. Same via... See more

Rated 5 out of 5 stars

Fiza went above and beyond to sort out an issue. She kept in touch constantly and returned my calls when she said she would. Thank you Fiza you were very helpful.

Rated 1 out of 5 stars

I LOVE Dominoes... but stopped ordering, because where I am in the UK (WC Scotland) You can NO longer PAY for extra cheese. You used to be able to customise, but now the option is greyed out. it is... See more

Rated 1 out of 5 stars

TOTAL CONMEN..IGNORE COMPLAINTS..THERE ARE 2 BRANCHES IN NEWRY..BELFAST RD ..WHO ARE LIARS SND CONMEN..PROMISED VOUCHERS TO REPLACED PUZZA THEY BUGGERED UP..VOUCHER NEVER ARRIVED..THEY LIED TO B... See more

Rated 1 out of 5 stars

West Bridgford delivery. What should have been an easy lunch for us working at home became a disaster. Pizza man kept saying on way, on way, only 5 minutes away and after an hour of travelling he stil... See more

Rated 1 out of 5 stars

New Milton Hight street store. I went to Domino's with my 7 year old daughter. Vaguely rembering they have coupons available online, I was trying to order food via app. My daughter was bit impatia... See more

Rated 1 out of 5 stars

I rarely order pizza. Perhaps once every other year. When I do, I order online then collect it myself. When ordering, I ALWAYS opt out of ALL the spam options, but despite this, when I ordered a... See more

Rated 1 out of 5 stars

No issues with the food - aside from the cost. My concern here is that a firm called Complete Savings managed to get my bank details from Domino’s as a partner business and proceed to illegally ta... See more

Rated 1 out of 5 stars

Order wasn’t recorded so didn’t start cooking until I called after waiting for 40 minutes. Confirmed the order would be received 30 minutes later. Didn’t arrive for about 70 minutes. Food was soggy an... See more

Rated 1 out of 5 stars

When I ordered a pizza, I forgot to select the correct collection time, so I called them and they said they had already started making it. When I asked them if they could keep if for me, they said yes... See more

Rated 1 out of 5 stars

⭐ 1 Star Review – Domino’s UK (Compton Acres, West Bridgford branch) This review relates to the Compton Acres, West Bridgford branch. Our delivery took 55 minutes and arrived only tepid. I... See more

Rated 1 out of 5 stars

Ordered two large pizzas and paid for delivery, then it took an hour and 10 minutes to arrive at my house and was cold when it did. Disappointed in their delivery and when I tried to call Dominos they... See more

Rated 5 out of 5 stars

Just ordered a pizza from dominos in Studley Warwickshire, wanted to give a special mention for Sheila my delivery driver, very pleasant and polite, as usual my food was piping hot and delicious

Rated 5 out of 5 stars

The pizzas were sooo delicious, delivered fast, offer was great. Will definitely buy often.

Rated 1 out of 5 stars

So, after a long day we thought it would be a good idea to place an order with our local outlet £36.00 and an hour later something cold and inedible arrived. Apparently it was our fault becau... See more

Rated 1 out of 5 stars

Awful these days. They used to at least be half decent. But now their bases aren't vegan for some stupid reason (literally pretty much every pizza dough in the world is vegan ) Now the only opt... See more

Rated 5 out of 5 stars

Don’t get me started on will from dunscroft. He was delight from start to finish. Hes a good soul and can tell he loves his job. Great lad . No complaints.

Rated 1 out of 5 stars

The pizza was utterly RANK. Thick bready base and they covered the whole thing with some kind of sugar syrup. I was so hungry but it was revolting- it went out in the food waste bin. Expensive and d... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Written by the company

Domino's is proud to serve delicious pizza near you, offering pizza delivery and takeaway options for ultimate convenience. You'll find favourites like Cheese & Tomato and Pepperoni Passion, plus limited edition and local specialities specific to your store - all handmade to order using 100% mozzarella, vine-ripened tomatoes, and our signature fresh dough. We've always got great pizza deals and discounts available too, while our vegetarian and gluten free pizzas mean there's something for everyone.


Contact info

1.8

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never again

Order come and both pizzas was in a mess filled out the form online still no replay rang the shop said nothing they can do even emailed customer care this is now 4 days later how can a company so big work like this

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Vegan or plant based - don't bother.

Just ordered a gluten free pla based pizza as I have before & that's not what I got. Ridiculously thin weird texture & over peppered. Only half my wedges were cooked, £20 down the drain - Haywards Heath branch.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Rectified instantly, very happy

I ordered my pizza, and within 30 minutes it arrived. Unfortunately 1 portion of fries was missing. The delivery driver was very apologetic, he gave us extra dips to say sorry. He rectified the problem instantly, the missing portion of chips was on route after a quick phone call back to base. With some complimentary warm cookies too.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Domino’s absolutely despicable

NEVER order dominos pizza! This afternoon I returned home, and found a Domino advertising leaflet put through my letterbox!!
Now, I have a sign on the outside of the letterbox, that states; No Junk Mail, No Food Leaflets.
What part of that do their leaflet deliverers not understand???
I am so disappointed and heartbroken that, despite me putting that no junk mail on my letterbox I am still receiving Dominos food leaflets. I do not want to order from you, so please stop delivering your leaflets to addresses that have; ‘No Junk Mail, No Food Leaflets’.
I absolutely hate company’s that think they can do as they please, to a house that has specifically requesting NOT to receive them.
I urge anyone considering ordering a Dominos, not to, or you will be hounded by their food leaflets!!!!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1-Star Review Domino’s Pizza (Snodland) charged me twice due to a clear app error.

⭐ 1-Star Review
Domino’s Pizza (Snodland) charged me twice due to a clear app/payment error. I refused the duplicate order and never received it, yet the store refused a refund and offered no escalation or support.
Duplicate charge + no delivery + no resolution = unacceptable. Customers beware: issues caused by their system are left entirely on you.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Not a good pizza experience

Pizza ordered via the App, cooked quickly, friendly staff.
However, pizza was tasteless, far worse than a supermarket one, worse than a frozen one. Did not taste of anything, topping barely covered the base.
Really disappointed with the pizza.
Would have given a no star rating if it were posible.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Staff member- Nandu

I am a regular at the Fleetwood Domino’s and I have been for almost a year now 😋
After tasting many different pizzas especially the special pizzas that are available me and my amazing daughter have settled on a 2 topping pizza with a stuff crust and I can honestly say we haven’t had 1 bad pizza.
Nandu is a very friendly, professional staff member who ALWAYS makes a little time to have a quick chat which I really appreciate and it’s that level of customer service that keeps me going back to that store. If it’s slammed when I go to the store Nandu will come say hello, ask how I am then get back to preparing perfection. He also engages my daughter when we both go in and that is helping my daughter with her confidence.
Food is amazing
Staff are amazing
Store is very clean

27 February 2026
Unprompted review
Rated 1 out of 5 stars

You owe me a refund for two drinks

You owe me a refund for two drinks. Every time I order Cinni dippers, Tonypandy Domino’s never gives the dipping sauce to go with it; what’s the point in calling it “Cinni dippers” if you’ve got nothing to dip with?

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Not like before!

They’re quality and standards downgraded significantly.
Apparently they are too tight to put enough toppings on pizza.
They delivered half garlic bread half pizza to us!
If you complain all they do is offering a voucher code with full t&c on it!
Rubbish company

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Dominos is a scam

I got ham and cheese dough balls they where tiny and they cost 6.99 this is disgraceful they used to be way bigger this is appalling. Will not go back

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Middleton branch

This review relates specifically to the Domino’s Middleton branch.

I’ve ordered from this branch many times over the years and have usually had good experiences, which made this particular order even more disappointing. The pizza arrived severely undercooked and was completely inedible – the base was slimy with raw dough and the toppings looked pale and barely cooked. In the end, almost £25–£30 worth of food had to be thrown straight in the bin.

I contacted support through the app and was directed to complete an online form. The response I received stated that the product was “within the range they would expect,” which was quite concerning given the condition of the food. I replied explaining in more detail why the order was not acceptable, but unfortunately I never received any follow-up.

It’s frustrating because this branch has normally been reliable, but both the quality of the food and the way the complaint was handled have been very disappointing.

I would appreciate this being reviewed by management, as the response received so far does not reflect the level of quality or customer service I would expect. I’d be happy to update this review if the issue is properly investigated and resolved.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

So yesterday we ordered two large…

So yesterday we ordered two large veggie volcano and garlic bread and some wedgies and trust me they’re absolutely lovely. I really enjoyed it and I will order again soon yesterday it was Mother’s Day so I got that treat. Thank you Dominos.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't take an order over the phone

Wouldn't take an order over the phone. Had to spend ages on the app. Then it chose the wrong shop nit sure if it used my post code but that wasn't where I was. Realised straight away but no way to correct on the app and the store wouldn't just ring the other and move the order. They wouldn't refund the money for 4 days and I couldn't afford to order twice So had to travel miles to deliver cold pizza to my niece who was waiting all this time. They don't even try andbr helpful. No offer to deliver or change store or immediate refund. But they can take money immediately. Maybe I should pay 4 days later. Won't be repeating this experience.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and rubbish quality

Dominos used to be a fun, affordable option for a night in and the food wasn't bad. Now it's so overpriced and for what? Luke warm food that tastes of nothing and makes me feel like crap afterwards. If you're not going to improve the quality of your food then bring the prices back down. If you can't bring the prices down then invest in quality ingredients and find ways to keep the food warm.

13 March 2026
Unprompted review
Rated 3 out of 5 stars

No paypal payments

Disappointed to find you can no longer pay via PayPal. So won't be ordering as much now as my preferred way to pay.

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Domino's, Oban…

I live in a location where we don't have easy access to national chains so Dominos opening in Oban was big news. I ordered through the app for the first time and found it uncomplicated and very easy. When I collected at the requested time the gentleman was polite and friendly and handed me my order which was piping hot. The pizza itself was so-so and a little undercooked. It's been a few years since I've ordered from this chain but I'm fairly sure large used to mean, well, large and not what used to be a medium. I'd also ordered the Cadbury creme eggs cookie and they were tiny. Half an egg inside and at 7.99 for the portion a woeful over pricing of the product. The order itself came to £36 (it was only these two items and an extra dip) and pleasant enough but definitely won't bother again. I know it's franchised and the prices and products themselves are dictated by 'head office' but paying nearly half of a weekly food budget for essentially some dough, sauce and vegetables (no meat) is ludicrous. Glad I did it as now I know and will enjoy but won't be back.

13 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look