We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
had both Jim Mitchell and Steven Simpson in today to replace some parts on our machine. As always they were very polite and efficient - got here promptly and the job was done with extreme care and e... See more
Company replied
Johnathon came out carry out a routine service today. He is very knowledgeable, personable and explains clearly what has been done and if any remedial work needs carrying out. A credit to Pitney Bowe... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Pitney…
I had a great experience with Pitney Bowes. Customer service was also responsive and helpful. Would definitely use them again!
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ana,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a great experience, and customer service was responsive and helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Efficient service provided
23 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Allison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided an efficient service.
Thank you for your comments.
Kind Regards,
Client Experience
A very polite gentlemen called Neil…
A very polite gentlemen called Neil fixed our machine very quickly and efficiently.
It was very important it was fixed quickly, as we have high volumes of post to send out.
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Graham,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Neil fixed your machine quickly and efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
ALAN WAS VERY HELPFUL AND EASY TO TALK…
ALAN WAS VERY HELPFUL AND EASY TO TALK TOO AND COMPLETED THE TASK
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan was very helpful, easy to talk to, and completed the task.
Thank you for your comments.
Kind Regards,
Client Experience
Professional Service
As usual Matthew the engineer was helpful an courteous, and dealt with our issues in a timely manner.
25 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kevin,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Matthew was helpful, courteous, and dealt with your issue in a timely manner.
We appreciate your comments.
Kind Regards,
Client Experience
From the moment my call was answered
From the moment my call was answered , it was easy to explain my problem with the machine and the engineer that came out was treble top. im very happy with the prompt professional service we recieved
Thank you .
24 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ray,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you were very happy with the prompt, professional service you received.
Thank you for your comments.
Kind Regards,
Client Experience
Jody Kemsley
Jody Kemsley; Ten Star Service.
Very, very impressive service.
Thanks so much for your help on this one.
24 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Rob,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the service provided by Jody was very impressive.
We appreciate your comments.
Kind Regards,
Client Experience
Friendly
from the start of the call out the response was polite & friendly the engineer who was friendly, polite and cheerful he made every effort to get to us before we closed this was much appreciated
23 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello George,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer was friendly, polite, and cheerful, and made every effort to get to you before you closed.
Thank you for your comments.
Kind Regards,
Client Experience
top class service
Dave was so helpfull, fixed the machine and also helped with some problems i had that he didn't need to do, i can recommend enough
24 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave was so helpful, fixed your machine, and helped with some other problems.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was helpful and completed the update.
Thank you for your comments.
Kind Regards,
Client Experience
Helpful and professional
Stuart Burton arrived on site, was very helpful and informative when showing me how to use our new Franking machine. He packed up the the old franking machine which was also very helpful.
20 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Antoinette,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was very helpful and informative.
We appreciate your comments.
Kind Regards,
Client Experience
Neil Newson came on the 10th Feb to…
Neil Newson came on the 10th Feb to update our scanners and were amazing. Very nice, efficient and made the process really smooth. Very good job.
10 February 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Osmero,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Neil attended to update the scanners and was efficient with the process.
Thank you for your comments.
Kind Regards,
Client Experience
helpful and professional
Stuart was very helpful and professional. Installed the new machine in no time and answered all out questions patiently. Thanks a lot
19 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was very helpful and professional, installed the machine in no time, and answered all your questions.
We appreciate your comments.
Kind Regards,
Client Experience
Rory was extremely helpful and solved…
Rory was extremely helpful and solved my problem immediately.
20 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory was extremely helpful and solved your problem immediately.
Thank you for your comments.
Kind Regards,
Client Experience
Great Knowledgeable Service from Jim W Mitchell
Jim W Mitchell was a great help getting our new machine up and running. He was able to guide me through the set up process with ease and provide me with very useful information at each step where appropriate.
19 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Jim was a great help in getting your machine up and running and provided useful information at each step.
Thank you for your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the process was simple with efficient communications.
We appreciate your comments.
Kind Regards,
Client Experience
Stuart Burton visited our offices to…
Stuart Burton visited our offices to update our Pitney Bowes handheld scanners and was a delight to work with. He was friendly, knowledgeable and efficient with his time minimising any potential disruption to workflow. He took the time to explain the changes in a clear and concise manner. His expertise is an asset to Pitney Bowes.
18 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Michael,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was friendly, knowledgeable, and efficient.
We appreciate your comments.
Kind Regards,
Client Experience
Outstanding.
The Team at Pitney Bowes have been outstanding. I contacted several companies to carry out a hybrid mail solution for our business. Pitney Bowes were so efficient and knowledgeable that they had provided a full quotation, run through how their system operates and had multiple teams meetings with me before any other company even gave a courtesy call back.
Their system is easy to use and they provide full training on how to get the most out if it. Their team were efficient at answering queries and guiding me through the setup process. Simon Knight in particular has been extremely knowledgeable and effective throughout the whole process. I could not recommend them more.
10 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Samuel,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we were efficient, knowledgeable, and that the system is easy to use. We are pleased to hear that Simon was extremely knowledgeable and effective throughout the process.
Thank you for your comments.
Kind Regards,
Client Experience
Very happy with the service provided
Very happy with the service provided. Once our new franking machine was delivered we got a call from Jim who patiently and expertly guided us through the set up process. The new machine is top class and a massive improvement on what we had. Highly recommend Pitney Bowes
17 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kevin,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Jim patiently and expertly guided you through the set up process, and the new machine is top class.
We appreciate your comments.
Kind Regards,
Client Experience
Great service by engineer Stuart Burton…
Great service by engineer Stuart Burton today.
17 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you received great service from Stuart.
Thank you for your comments.
Kind Regards,
Client Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.