I originally requested a refund by e-mail 26.01.2026, nothing has been sent despite chasing. Have now requested a refund again and advise should be returned within 1 week. On a positive note the lad... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
I had some minor issues that needed resolving and had called and emailed Neopost (Still prefer that name to "Quadient") many times over the last month with no luck. So many messages were left for pe... See more
Company replied
We just had a new lease of our franking machine through Quadient, whom we have been a client for the past 3 years. The whole team has been very professional, efficient, and proactive in answering any... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.3
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Letter-Opening Machine Fix Required
Letter-Opening Machine Fix Required
A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business.
The call handler, Vicky, was extremely helpful and ensured that an engineer was assigned to the request promptly. Thank you very much for sorting this!
17 April 2026
Unprompted review
Good customer service
Liam was quick to fix the issue with our machine
17 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that Liam helped resolve your issue quickly.
Kind regards
Customer Care Team
Quick response from Diane Metcalf and…
Quick response from Diane Metcalf and issue resolved
17 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Diane was able to help resolve your issue today.
Kind regards
Customer Care Team
Great customer service
We always receive a great service from the Quadient team and never have to wait long for supplies which is a massive help when running the office and keeping on top of ordering. My contact Stuart Lythell is always quick to respond and resolves queries in a friendly and efficient manner!
16 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to know that Stuart has been so responsive, friendly and efficient in supporting you.
We'll be sure to pass on your kind feedback.
Kind regards
Customer Care Team
Our Account Manager Gemma
Our account manager Gemma Standing always goes above and beyond to make sure we get an excellent customer experience.
Thank you
16 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We will be sure to pass your kind comments onto Gemma.
Kind regards
Customer Care Team
Excellent service
Excellent service, issue dealt with promptly, Thank you Hatel Makwana
16 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Hatel was able to quickly resolve your issue.
Kind regards
Customer Care Team
Vikki got it sorted!
The fact that Vikki was able to sort out the problem very simply and professionally despite the fact that previous personnel were unable to solve the problem.
16 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Vikki was able to help resolve your query today.
Your feedback is really appreciated as it helps us continue to improve.
Kind regards
Customer Care Team
Fantastic customer service
Liam was very helpful and polite resolving multiple issues we had with our franking machine
15 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Liam was able to help you today.
Kind regards
Customer Care Team
Customer service is fantastic
Customer service is fantastic, Jack Edwards was very helpful in getting my contract renewed and the process was simple and quick.
15 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Jack made the process for renewing your contract simple and quick.
We'll be sure to pass your comments on to him.
Kind regards
Customer Care Team
Great service
I have been trying to get an issue sorted for a while but today I call and spoke to Lola and she was amazing and managed to sort my issue.
15 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Lola was able to help.
Kind regards
Customer Care Team
Imogen was really helpful
Imogen was really helpful and easy to talk to. She answered all my questions clearly.
14 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Imogen has been able to help with your query today.
Kind regards
Customer Care Team
Paul Thorpe made the renewal process…
Paul Thorpe made the renewal process quick and effortless.
5 February 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We'll be sure to pass your feedback onto Paul.
Kind regards
Customer Care Team
Serena was very helpful in…
Serena was very helpful in understanding my issues and trying to assist over the phone. She was able to talk me through steps I could take as well as requesting further assistance for me.
13 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review! We'll be sure to pass your kind comment onto Serena.
Kind regards
Customer Care Team
Isabelle arranged the collection of our…
Isabelle arranged the collection of our old machine without any fuss and gave me all the details regarding the collection
14 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle was able to assist with your enquiry and we will be sure to share your comments with her.
Kind regards
Customer Care Team
The technician explained in full the…
The technician explained in full the cause of the problem and how to prevent it from happening again.
14 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review, we really appreciate you taking the time to let us know about your experience.
We're pleased to hear that our technician took the time to fully explain the issue and how to prevent it in the future.
Kind regards
Customer Care Team
I'm new to the role and business here…
I'm new to the role and business here at NFS. Diane Medcalfe is our account Manager, and I have found that nothing is ever too much trouble for her. Diane will answer any questions I have; she is incredibly helpful in guiding me the right direction when I'm stuck. Thanks Diane! 😊
14 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear how supportive Diane has been and we will certainly pass on your kind comments.
Kind regards
Customer Care Team
Natasha has been excellent
Natasha has been excellent and very supportive in any issues I've raised with Quadient.
13 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review.
It's great to hear how supportive Natasha has been and we will be sure to pass your comments on to her.
Kind regards
Customer Care Team
Great Customer Service
I spoke with Liam today regarding a technical issue we were experiencing with our franking machine. Liam was really helpful and assisted me with carrying out various diagnostic tests to resolve the issue.
13 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're delighted that Liam was able to support you with the technical issue and will be sure to pass your kind comment onto him.
Kind regards
Customer Care Team
Liam was very helpful today when I had…
Liam was very helpful today when I had a problem with simply mail lite, he answered the phone quickly and dealt with my problem in a polite and timely manor following it through until it was resolved. Than you
13 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Liam was able to help resolve your query.
Kind regards
Customer Care Team
The operative I spoke to ( Serena )…
The operative I spoke to ( Serena ) was very helpful, polite and concise. Serena phoned me back as expected and my initial query was resolved ( pending a succesfull visit from a Quadient engineer ()
13 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're really pleased that Serena was helpful, polite and clear. We will be sure to pass your kind comments onto Serena.
Kind regards
Customer Care Team
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