I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Tristan Darrough was so helpful and efficient. Best customer service experience I’ve had in a while! Our call was dropped and I thought I’d have to wait to call back tomorrow but he called me right ba... See more
Company replied
I texted the customer support number regarding being charged for a package at an address I don’t live at anymore and Andrew V. was extremely helpful and quickly removed the charge and closed my accoun... See more
Company replied
5 stars for Tina, customer service. They were able to resolve a two year old issue with crossed phone numbers and messages regarding parcel pending locker items with a quick text chat.
Company replied
Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAST ASSISTANCE
Tina who helps with Cortland Jubilee Park was very fast at providing me the help i need.
17 April 2026
Unprompted review
Had an issue with a package
Had an issue with a package, reached out through their txting service and was connected to Tina. She was extremely quick and responsive in helping me resolve my issue at the Wayfarer apartments and was very friendly.
17 April 2026
Unprompted review
Parcel pickup fixed
Impossible to get through to a representative on the phone. But contacted Tina over text and she was so great and helpful!! Glad she turned the experience around for me for my parcel at the Emerson at Forney!
17 April 2026
Unprompted review
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing. Thank you!!!
17 April 2026
Unprompted review
Tina + 1201 Park Apartments
Tina helped me so much get my PP plus account back working!
Tina + 1201 Park Apartments
17 April 2026
Unprompted review
Needed a package marked picked up and…
Needed a package marked picked up and Margot was very fast and helpful!
16 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sarah, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a wonderful experience talking…
I had a wonderful experience talking with Andrew V today. My issue with my parcel at Dobson 2222 was fixed quickly.
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Melissa, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing! I had a few problems I needed fixed immediately for a package and she was able to assist me. She was very thorough in her instructions which made it easy for me.
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Katie, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Sherri was super helpful!
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Alyssa, thank you for taking the time to share your feedback about the service Sherri provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
So helpful!
Tina helped me, quickly offered solutions and was efficient! Property (The Emerson @ Forney)
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Neza, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I’ve been helped by Erika…
I’ve been helped by Erika Ramirez-Flores, she was amazing and very helpful and kind, she resolved my issues very quick , had an excellent experience!!
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Dorin, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Working with Elizabeth was easy and…
Working with Elizabeth was easy and efficient. Everything was done quickly and with great quality, without any unnecessary questions. Highly recommend!
8 December 2025
Unprompted review
Reply from Parcel Pending by Quadient
Hi Ivan, thank you for taking the time to share your feedback about the service Elizabeth provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Prompt response
Prompt response. Detailed information provided to assist me in locating a missing package.
6 August 2025
Unprompted review
Reply from Parcel Pending by Quadient
Hi Christina, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Great Service
Tina did a fantastic job with solving my issue. Im glad it didn’t take days to solve my problem. Service was very helpful.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bee, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Margot was really helpful
Margot was really helpful , great customer service
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Yadira, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Berkshire apartments
Berkshire apartments, I was having so much trouble getting my account, but Tina helped out and solved it like it was a peace of cake , thank you for excellent customer service.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Shabana, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great Text Support with Live Agent
I had a similar experience to some of the reviews posted here: started getting charges from a building I no longer live at. I texted with customer support and Erika Ramirez-Flores was so helpful and quick to set things right. Appreciate the help and reassurance.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Ben, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great customer support
My ups driver didn’t scan my package before putting it into the locker. So I had to reach out and Margot was able to find out what locker my package was in and send a code for me to get into the locker and access my package. All within 30 minutes. Truly appreciated the help.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Kashawna, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel Pending has a new policy that…
Parcel Pending has a new policy that doesn’t allow you to get a code for your packages through support.
I had an incident today where Amazon delivered to a package room and didn’t provide me an access code. When I contacted support, they told me I need to speak with my office as their new policy cannot provide a code through support. My front office is unfortunately out of office today for a training workshop so I can’t get my package today. This new policy is terrible.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Matt, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. If you could please email me your contact information including your email and phone number, I will look up your account and better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Always a quick resolution
It was a few times I've had issues at least they have a SMS text service that can get you the help that you need.
Erika Ramirez-Flores was my last Asian quick efficient speeding courteous.
14 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bryan, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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