I use amazon often and have for at least 5 years . Being a “senior “ the lockers are best for me as I don’t do well searching thru other packages my ratings are usually good Perhaps90% all the time... See more
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Company details
Written by the company
Luxer One Package Lockers is the leader in package management & locker solutions for apartments, retailers, offices, universities, and more.
Contact info
5040 Dudley Blvd, 95652, McClellan, United States
- (415) 390-0123
- info@luxerone.com
- www.luxerone.com
4.7
Excellent
2K reviews
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LuxerOne presents itself as a secure but it is just an illusion
LuxerOne presents itself as a secure package solution, but my experience has shown otherwise. My package was stolen from the package room before I ever received it, and the response has been vague and frustrating. Although video footage was reviewed and it was confirmed that I was not the person who took the package, LuxerOne has still not clearly stated what information was provided beyond the video or whether any scan/app access data exists that could help identify who entered the room.
What is most concerning is that this system gives residents the impression that packages are protected, when in reality there appears to be little accountability if something is stolen. Access to the room does not feel meaningfully controlled, there is no clear compensation process for stolen packages, and communication has been unclear throughout. Residents should not be left chasing answers after trusting a service that is supposed to add security.
9 April 2026
Unprompted review
Reply from Luxer One
Hello Franchesca,
We’re truly sorry for your experience. Having a package stolen, especially when you trusted the system to keep it secure, is incredibly frustrating, and we completely understand your concerns around accountability and communication.
You deserve a delivery experience that feels secure, transparent, and supported every step of the way, and that is the standard we expect to deliver at Luxer One. While our systems include access logs, delivery records, and camera monitoring, we also understand that when something goes wrong, what matters most is clear answers and meaningful follow-up and it sounds like that wasn’t your experience.
To clarify, video footage and access data are reviewed as part of any investigation, but due to privacy policies, details are typically shared directly with property management. That said, you should never feel left in the dark about what steps are being taken or what information is available, and we sincerely apologize if communication fell short.
We’d really like the opportunity to support you further and ensure everything that can be reviewed has been fully investigated. Please reach out to us at support@luxerone.com mention this review, and include your property name and any relevant details. We can work directly with your property team to provide clarity and explore additional steps to improve security and accountability at your location.
Thank you for taking the time to share this, your feedback is important and helps us continue improving.
—The Luxer One Team
I am satisfied with Luxer one
I am satisfied with Luxer one. Always very helpful and always gets the work done. Thank you so much Luxer one.
4 January 2026
Reply from Luxer One
We're happy to hear that you're satisfied with our services. It's great to know that our team has been helpful and efficient for you. Thank you for your positive feedback!
Reply from Luxer One
We're glad you find our lockers great! Thanks for your positive feedback; we appreciate it.
Convenient and safety
Packages are not stolen. A message is sent to me when delivery is done. But, if only Amazon drivers will follow my instructions and deliver to the lockers.
19 November 2025
Reply from Luxer One
We're glad to hear that your packages are not stolen and that you receive delivery notifications. We appreciate your feedback, we are always working with carriers to encourage further compliance with the system.
Great delivery service
So easy to have your packages delivered carefully and safe with easy pick up. Thank you!
26 March 2026
Reply from Luxer One
We're happy to hear that you had a positive experience with our services. It's great to know that you found our package delivery and pickup process easy and safe. Thank you!
As usual I had a rare problem which was…
As usual I had a rare problem which was addressed promptly. Like within the hour. The office staff and service folks are friendly and a pleasure to deal with.
18 March 2026
Reply from Luxer One
We're happy to hear that your issue was addressed so quickly! We appreciate your kind words regarding our team and their service. Thank you for the positive feedback!
Great security, ease of convenience to get packages
Feel more secure than drop off at door. No other delivery does this. Great, on time
19 March 2026
Reply from Luxer One
We're happy to hear that you feel more secure with our delivery process. We appreciate your positive feedback regarding our on-time service!
Reply from Luxer One
We're glad you found it easy and fast! Thank you for your positive feedback; we appreciate it.
I use amazon often and have for at…
I use amazon often and have for at least 5 years . Being a “senior “ the lockers are best for me as I don’t do well searching thru other packages my ratings are usually good Perhaps90% all the time . This method of shopping is a blessing to many of us and I am grateful. thank you Amazon Thank you Luxer
18 December 2025
Reply from Luxer One
We're happy to hear that our services, especially the lockers, make shopping easier for you. We appreciate your long-term support and are grateful for your positive feedback. Thank you for sharing your experience!
So wonderful to have this at my…
So wonderful to have this at my complex. I feel very safe having packages delivered here.
7 April 2026
Reply from Luxer One
We're happy to hear that our services provide you with a sense of security and convenience when receiving your deliveries at your complex. Thank you for your feedback!
Reply from Luxer One
We're glad you had a fast and easy experience getting your packages. Thank you for your positive feedback; we appreciate it!
So far
So far, I have no complaints!!
Usually, I am able to pick up my package immediately after I am notified. Thank you.
12 November 2025
Reply from Luxer One
We're happy to hear that you've had a smooth experience and appreciate the quick notifications. Thank you for your positive feedback; we value it greatly!
My overall experience was great
My overall experience was great, the emails with instructions are clear and easy to follow. The product was excellent and something everyone could/would use in their household.
I received a message to take ALL of the remaining samples as a thank you but was unable to send a picture in return. If there’s another way I could add that, please let me know!
12 November 2025
Reply from Luxer One
We're glad you enjoyed your experience and found the instructions clear. Thank you for the positive feedback on the product! Regarding the photo, if the email is not working for any reason you can always send your images and feedback to us over any social media platform as well! Thank you again for the thoughtful review!
I like having my packages secure until…
I like having my packages secure until I am able to get them.
22 November 2025
Reply from Luxer One
We're happy to hear that our service gives you peace of mind knowing your deliveries are secure until you can collect them. Thanks for your feedback.
I always received emails to let me my…
I always received emails to let me my order is here
8 December 2025
Reply from Luxer One
We're glad you found our email notifications helpful in keeping you informed about your order. Thank you for your positive feedback!
Luxor lockers
This secures your packages where they’re not out in the public and allows you to pick them up in your time frame.
23 March 2026
Reply from Luxer One
We're happy to hear that our service gives you peace of mind knowing your packages are secure and accessible when you're ready to get them. Thanks for your feedback!
Nice work very good
19 November 2025
Reply from Luxer One
We're glad you enjoyed your experience; we appreciate your positive feedback and time.
Very simple to retrieve the package
Very simple to retrieve the package. Was very quick about sending me an email about my package arriving.
11 November 2025
Reply from Luxer One
We're happy to hear that retrieving your package was simple. Thank you for your positive feedback and for letting us know you received timely notifications!
Reply from Luxer One
We're happy to hear that you find our service easy, quick, and secure! Thank you for your positive feedback; we appreciate it very much.
Package was safely in locker
Package was safely in locker. Got notified by text and email.
8 December 2025
Reply from Luxer One
We're happy to hear that your package arrived safely and that you were promptly notified. You can also always download the Luxer One App for an even more seamless experience!Thank you for your positive feedback; we appreciate it!
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