We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more
Company replied
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Review summary
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Reviews shaping this summary
We have used PHS for our waste collection for many years now. We just had a services review with our account manager, Emma Tatlow. Emma was very well informed as to the products and services on offer... See more
Company replied
Great experience from the start! Opening our account was quick and easy, and Holly B was friendly and knowledgeable. Any questions we had were answered promptly, and the whole process was handled effi... See more
Company replied
First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
Written by the company
phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.
Contact info
Western Industrial Estate, CF83 1XH, Caerphilly, United Kingdom
- 02920809098
- press@phs.co.uk
- www.phs.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth process from start to finish
Smooth process from start to finish. Jacqueline P was so helpful and followed everything through in a quick turnaround
18 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Kate B was a great help thanks
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Holly B is the best
Holly B is the best. She was very professional throughout the process of signing up. Thanks Holly.
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Holly B was extremely helpful and…
Holly B was extremely helpful and efficient in helping me set up the account, she was polite and friendly in her communication.
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great customer service
I contacted the company and was called within 30 mins. Holly B was very helpful and answered all of my questions. I would recommend this company to others.
17 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Quick easy process
Completed a online form and received a response with in the same day. We quickly established what our needs were and our agreement was made, Kate B was very helpful the whole way through the process.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Jacob Higgs Great Customer Service
Jacob Higgs is an asset to the PHS Group. His promptness in replying to consumable queries and general customer service excellence, means ordering consumables is now quick and easy.
Thank you Jacob
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent service
Holly B made my enquiries very pleasant and quick. She sorted me out with a new contract at competable prices.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent!
We use PHS for a number of our sites/offices and they're faultless. Our account manager Callum Hughes is quick to respond and offers friendly and speedy service.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent ESPO pricing system
Excellent ESPO pricing system - and also helpful support from Kirsty Ward. :) Many thanks!
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Callum Hughes did a wonderful job at…
Callum Hughes did a wonderful job at finding a solution to our problem (new schedule and bins) Quick and efficient.
12 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Kim F dealt with us quickly and…
Kim F dealt with us quickly and efficiently and gave us great service with everything we need. No issues, our needs sorted straight away, couldn't ask for more.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Catherine Edwards was extremely…
Catherine Edwards was extremely helpful, providing all the details I required promptly and in a very friendly manner. This made dealing with PHS a pleasure.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Jacqueline Parsons with PHS was superb
Jacqueline Parsons with PHS was superb, very professional and helpful.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Thank you, Jackie
Jackie, the Telesales Account Manager, has been fantastic in managing our account — the best service we have ever received from PHS.
Thank you, Jackie, for looking after us so well. Your approach has been friendly, efficient, and responsive, with prompt resolution to all of our account changes and queries.
16 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Prompt and professional service (Holly B)
I contacted PHS for a quote AM and by the end of the day due to the prompt and professional manner in which Holly B dealt with my enquiry the contract was signed. The process was very easy with electronic quotes and online option to sign contracts.
16 June 2025
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Saffron organised my new contract…
Saffron organised my new contract quickly and easily and explained everything to me really well. Thanks!
15 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent service from Jackie Cook to…
Excellent service from Jackie Cook to arrange to have some extra equipment supplied! Thanks Jackie! 5 Stars!
15 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Spoke to Kim F about setting up an…
Spoke to Kim F about setting up an agreement for supply and collection of clinical waste and sharps bins. Kim was very responsive to my questions and kindly provided me with several quotes. Great service overall!
15 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great service
Kim F was very efficient providing a quotation to my needs and quickly sorted out the service I wanted
15 June 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
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