Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Our operative Michael is splendid
Our operative Michael is splendid. Always finds me, reports any issue and informs me of any upcoming changes or / holiday. His communication with the customer service and building management team is greatly appreciated
7 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Carl yarranton gives us an excellent…
Carl yarranton gives us an excellent service from burgeons
27 May 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear you received excellent service. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you consistently receive efficient and friendly service.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words about our team member. We are glad they are professional and friendly.
Many thanks Kevin for your ongoing…
Many thanks Kevin for your ongoing cheerful professional service - it is much appreciated.
20 May 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear you appreciate our team member's cheerful, professional service. Thank you for sharing your positive feedback.
Carl is really good and helpful with a…
Carl is really good and helpful with a positive attitude
12 May 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear our team member was helpful.
Reply from Initial Washroom Hygiene UK
We're happy to hear this! We appreciate your kind words.
Carl who comes to site to empty bins is…
Carl who comes to site to empty bins is polite, courteous and always willing to help with any issues. Very good company representative.
18 May 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our team member is polite, courteous, and helpful. Thank you for sharing your positive feedback!
Great service from Initial Washroom Hygiene.
Excellent done by Carl. Consistently provides a quality and straightforward service with a friendly and approachable attitude.
14 April 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you received quality and straightforward service! We appreciate your kind words about the friendly and approachable attitude. Thank you for your positive feedback!
Very quick and friendly
Carl came to our coffee shop to do our mat, was very nice and really quick. Would recommend 😁
8 May 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear our service was great and efficient. We appreciate your kind words and recommendation!
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback. We are so happy to hear that our team member was friendly.
Great Engineer
Engineer was courteous, friendly and went out of his way to make sure we were happy with the standard of works before completing. thank you
14 May 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our engineer provided such excellent service and ensured your satisfaction with the work. Thank you for your kind words!
Carl Yarranton he is absolutely a star…
Carl Yarranton he is absolutely a star allways happy and very wellcomeing person
15 May 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found our service to be welcoming.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback. We're glad our team was polite and professional.
Car Care Plan
I would like to take a moment to recognise the excellent service provided by Paul Jones during his recent visit to Car Care Plan to install our new welfare equipment.
From the outset, Paul was professional, approachable, and highly knowledgeable. He demonstrated a clear understanding of the equipment and ensured that all installations were completed efficiently and to a very high standard. His attention to detail and commitment to getting everything right the first time was particularly appreciated.
Paul worked in a tidy and organised manner throughout, ensuring minimal disruption to the workplace. He also took the time to explain how the equipment works, answering any questions we had and making sure we felt confident using everything before he left.
Overall, the service provided was seamless, and Paul’s friendly and helpful attitude made the entire process straightforward and stress-free. He is a real credit to his team, and we would be very happy to recommend him for future work.
Kind regards,
Tracey
13 May 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your excellent experience. It is wonderful to know that our team member provided professional, knowledgeable, and efficient service. We truly appreciate your kind words and recommendation.
Carl from initial was very professional…
Carl from initial was very professional and polite,definitely would recommend
13 May 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found our service professional and polite.
Reply from Initial Washroom Hygiene UK
We are so glad to hear about your positive experience with us. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We're glad you enjoyed our service. We appreciate your kind words and recommendation.
Nice staff
Carl was very helpful, always on time and completes the job to the best of their effort
5 May 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that you found the service punctual and thorough, completed to the best of ability!
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience; we are so happy to hear that our team member was helpful and friendly!
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