Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team is friendly.
Friendly and hard working staff
Friendly and hard working staff
Colin is great! He always has a smile and gets on with his job with no disruption to the Nursery routine.
22 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team is friendly and hardworking, and that our service is efficient and non-disruptive to your nursery's routine.
He is so kind and enthusiastic
22 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you found our team member to be kind and enthusiastic! Thank you for sharing your positive feedback.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you had such a positive experience with our service. Thank you for your wonderful feedback; we truly appreciate it!
Theres never an issue
Theres never an issue, always professional , but also a really nice gentleman, if he can help in any way he does
24 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is professional and always willing to help. Thank you for your kind words!
efficient ..any problem solved quickly…
efficient ..any problem solved quickly ...gary is polite and willing to help
22 June 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience and that any problems were solved quickly. We appreciate you sharing your feedback.
Michael comes into our school twice a…
Michael comes into our school twice a week.e His always so polite and such a friendly man, he will always go over and above to make sure everything is done before leaving the site.
Thank you
Jeff
24 June 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear such wonderful feedback about our team member. We truly appreciate you taking the time to share your positive experience with us.
The Initial washroom service engineer…
The Initial washroom service engineer is always punctual to suit our requirements.
He is always well presented and very polite.
The products required are always clean and replaced in line with our contractual agreement.
24 June 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your positive feedback regarding our washroom service. We are delighted to know that our service engineer consistently meets your expectations with punctuality and professionalism, and that our product replacements align with your agreement.
Great service by Carl
Great service by Carl, he's always polite and friendly and does a great job
23 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We are happy to hear that our service was polite, friendly, and great.
Reply from Initial Washroom Hygiene UK
We are so pleased you had a positive experience. Thank you for your kind words.
Great customer serice
23 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you received professional service.
Great reliable and professional service…
Great reliable and professional service with friendly staff.
12 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you received professional and friendly service.
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! Thank you for your feedback.
Gary
Gary, always come before we open to the public which is good as have to go through main exhibition to one of the toilets. Always helpful and cheery.
22 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you appreciate our team's helpfulness and cheerfulness. We value your kind words!
Review of service given
Gary is efficient and always has a smile on his face when doing his job, he provides a great service around the school.
22 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're so glad to hear that our team member consistently provides excellent service with a smile.
Mr Reliable
Michael is always reliable and cheerful, he also asks if there is anything he can help us with
17 June 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear our team member's reliability and cheerfulness made your experience better. We appreciate your positive feedback.
The service provided by the company is…
The service provided by the company is excellent! More specifically by Carl, who was extremely down to earth and friendly. He did a great and efficient job!
8 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that our team member was friendly and efficient. Thank you for your feedback.
Fantastic service
John is always friendly and professional and always does an excellent job! Highly recommended!
17 June 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear you received friendly, professional service and an excellent job! Thank you for your high recommendation.
Gary Smart comes to Loudoun Montgomery…
Gary Smart comes to Loudoun Montgomery 2 times a week he does a top Job and hes friendly
17 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you're pleased with the service and our team member's friendly approach! Thank you for your kind words.
Super service from initial
Super service from initial. Always a smile when John services.
17 June 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear you received super service! We appreciate your kind words and positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.