I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent Company offers a range of…
Excellent Company offers a range of high-quality products for impeccable washroom hygiene. From the Hygiene air freshener to the sanitary bin and soap dispenser, will make your restroom experience better. Customers have been raving about the new refreshing air freshener, praising its effectiveness in creating a pleasant and inviting atmosphere. Not only do their products speak for themselves, but their friendly and professional staff also go above and beyond to ensure customer satisfaction. For outstanding washroom solutions and top-notch service, Excellent Company comes highly recommended
10 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review, Sarah.
It's great to hear that you're liking the new air freshener, and that you're happy with the service overall. We're very grateful for your customer and are pleased to hear that you'd recommend us.
The Cathedral Hygiene Team
Very responsive and provided a solution…
Very responsive and provided a solution for our problem
21 April 2026
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
It is wonderful to hear that we were able to help you. Do not hesitate to get in touch if you require further assistance.
The Cathedral Hygiene Team
very reliable and helpful
14 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad that you have found us to be reliable and helpful. We will ensure to continue providing a high quality service for you.
The Cathedral Hygiene Team
Excellent service and always so easy to…
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
14 April 2026
Reply from Cathedral Hygiene
Thank you for your kind words, Jack. It's great to hear that that you've found our customer service to be helpful.
We greatly appreciate your taking the time to leave us a review, and we will be sure to pass your feedback on to Mike.
The Cathedral Hygiene Team
Satisfied Customer
Sarah our account manager was very efficient and knowledgeable about all products, nothing is ever too much trouble
7 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to hear that you found your account manager, Sarah, to be helpful and knowledgable. We will be sure to pass your feedback along to her - she will be very pleased.
The Cathedral Hygiene Team
Excellent service!
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
7 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for your 5* review, Sophie. We're glad that you have found our service to be an excellent standard.
We will be sure to pass your kind words on to Sarah - she will be delighted. We greatly appreciate your recommendation and aim to continue providing you with a high quality hygiene service going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's wonderful to hear that you're happy with the service that we provide for you across multiple sites. We greatly appreciate your kind words and continued custom.
The Cathedral Hygiene Team
Excellent service received
Excellent service received. Friendly, very helpful and professional attitude from Lauren Harris.
The service lady Karen is friendly and always happy and chatty.
Thank you both. xx
24 March 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Charlotte.
It's great to hear that you are happy with the service you're receiving from Lauren and Karen. We will be sure to pass your feedback along to them.
The Cathedral Hygiene Team
They came and cancelled my contract…
They came and cancelled my contract without even telling me due to a new prospective buyer for my business asking for a quote.
They disclosed personal details to this persons including how much I pay each month completely breaching data protection and my contract.
Obviously after this occurred I wanted nothing to with this despicable company do they’ve billed my 2k!
I look forward to seeing you in court. Trading standards and ICO are aware of this and it’s now being investigated.
Avoid!
18 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you feel that way, Francesca.
Our area sales managers are fully trained on data privacy, and we will never share your personal details with a third party. We regret the misunderstanding that has occured on this occasion.
If you wish to make a formal complaint, please do email our head office directly.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a 5* review and for recommending our company.
We're glad to hear that your install went smoothly and that you're happy with the service you have received.
The Cathedral Hygiene Team
The experience with Cathedral Hygiene…
The experience with Cathedral Hygiene was quick and easy to set up.
Very helpful team, I would recommend them
17 March 2026
Reply from Cathedral Hygiene
Thanks for your praise, Valerie, and for recommending our company.
It's important that people see the positive feedback from our customers, so we're grateful that you took the time to write a review.
We will aim to continue to offer you the best all-round service possible.
The Cathedral Hygiene Team
AVOID LIKE THE PLAGUE.
There's cleaner sanitary products than this company! They do not disclose full information of the contract terms! There's much more loyal companies out there. Reading their copy & paste responses to other negative reviews about the sales teams is utter drivel. Save your time, effort & especially your hard earned money & go with another company or better still, check out Amazon where there are DIY sanitary waste kits - a fraction of the price & so easy to use. Don't get stung like me. They do not care about small businesses at all.
9 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're genuinely sorry that you feel that way, Brian.
We always aim for transparent communication by providing the contract terms in writing at the point of signing and providing a further copy once the contract has been processed in our office.
We are disappointed to read your view and would appreciate if you got in touch with us directly with more information about your experience so that we can look into it further.
The Cathedral Hygiene Team
Sneaky and Underhanded
Would advice to look for alternate companies would have put zero stars if it allowed me to
This company may have Hygiene in its name but then it stops there
dirty and underhanded tactics
poor service especially with needing repairs
please read contract especially the extra small print
( Sneaky )
11 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're very sorry to hear that you feel that way, Charlie.
We always aim to provide a high quality service including repairs and replacements where appropriate.
We would encourage you to contact us directly so that can look into this issue further.
The Cathedral Hygiene Team
Excellent customer service from Gareth Hitchcock
Gareth Hitchcock could not have been more helpful. He made the whole process easy and straightforward, explaining everything clearly along the way. Thanks to his professionalism and support, everything was bought to a satisfactory conclusion. I really appreciated the excellent customer service.
26 February 2026
Reply from Cathedral Hygiene
Thank you for your kind words, Lisa. We appreciate you taking the time to leave us a 5 star review.
At Cathedral Hygiene, we aim to provide excellent customer service to ensure everything is transparent and clear for our customers. So we're glad to hear that Gareth was able to make the process easy and straightforward for you. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
Quickly responded to my enquiry
Quickly responded to my enquiry, friendly and efficient
26 February 2026
Reply from Cathedral Hygiene
Thank you for your 5* review Marion. We appreciate you taking the time to write a review for our company.
We're very glad to hear that you found our service to be friendly and efficient. Please do get in touch if you have any further enquiries.
The Cathedral Hygiene Team
Warning to small businesses
We used this well known company for our sanitary waste services, unfortunately we didn't read the 1 star reviews on here or Google before signing up. We strongly recommend that any potential small businesses do this before agreeing anything, the sales team do NOT inform you of the T's & C's of their contracts. We were unknowingly auto-enrolled into a new contract, having to pay to get out of it. as we didn't give THEM 3 months notice. Read other reviews to see this is a very common trick pulled on people.
3 February 2026
Unprompted review
Reply from Cathedral Hygiene
We're very sorry to hear that you feel this way.
Our team is fully trained to clearly explain contract and cancellation terms, and they are outlined in writing in all agreements. We regret any confusion in this instance.
We take feedback like yours very seriously. Please feel free to contact us directly if you'd like to discuss this further.
The Cathedral Hygiene Team
Very quick to help
Very quick to help. Sorted contract I needed at right price straight away.
20 February 2026
Reply from Cathedral Hygiene
Thank you so much for kind review, Sophie.
We're happy to hear that we were able to help you quickly and provide you with the right solution at the right price. We appreciate you taking the time to leave a reply and look forward to being your hygiene provider.
The Cathedral Hygiene Team
Helpful and efficient service
Helpful and efficient service from Liam at Cathedral Hygiene once again, thank you!
4 February 2026
Reply from Cathedral Hygiene
Thank you for your 5* review, Graham.
We're glad to hear that you found our service helpful and efficient. We will make sure to pass your feedback to Liam. Do not hesitate to get back in touch if you have any further queries.
The Cathedral Hygiene Team
Gareth came back to me very quickly and…
Gareth came back to me very quickly and efficiently and sorted what i needed and was very polite and helpful
27 January 2026
Reply from Cathedral Hygiene
Thank you for taking the time to write a 5 star review for our company.
We're glad to hear that Gareth was able to help you with your enquiry. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
i have dealt with Linda for many years
i have dealt with Linda for many years, always quick to deal with any issues. always helpful, nothing is a problem. would highly recommend.
23 January 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Colin.
We're very grateful for your continued custom and are pleased to hear that you would recommend us. We will make sure to pass your feedback on to Linda - she will be delighted.
The Cathedral Hygiene Team
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