Initial Washroom Hygiene UK Reviews 

16,833
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and reliable service, often highlighting their helpfulness and positive attitude. Many people appreciate the efficiency and thoroughness of the service provided, noting that tasks are completed without fuss and with great attention to detail. Reviewers frequently mention the excellent customer service, where staff go above and beyond to address questions and resolve issues promptly. The user experience is often described as seamless and stress-free, with staff being adaptable and mindful of the environment. However, some people were dissatisfied with unacceptable service, poor conduct, and a lack of accountability, particularly when issues arose with product supply and resolution. There were also instances where customers paid for specific products, like logo mats, but received standard ones and struggled to get answers from customer service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as polite, professional, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the punctuality,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, often highlighting the professionalism and friendliness of... See more

Product

People report positive experiences with products, highlighting that they are always clean and replaced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more

Company replied

Rated 5 out of 5 stars

We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more

Company replied

Rated 5 out of 5 stars

Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more

Company replied


Company details

  1. Hygiene Service
  2. Business to Business Service
  3. Garbage Collection Service
  4. Hygiene Station
  5. Waste Management Service

About Initial Washroom Hygiene UK

Written by the company

We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.

Contact Us

Setting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903

Local and Expert Response
Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
Innovative Solutions
Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
Technology
Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Sustainability
A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales

Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(16,833)

566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve has been emptying our hygiene…

Steve has been emptying our hygiene bins every fortnight and provides a fantastic service. He is always friendly, reliable, and professional.

It's a pleasure dealing with Steve, and his pleasant, friendly manner is very much appreciated. We would highly recommend him to anyone looking for a trustworthy and professional hygiene service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We truly appreciate your wonderful feedback! We are so pleased to hear that you consistently receive fantastic, friendly, and professional service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Faultless

Craig is especially helpful and we can't fault the service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad you had a positive experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Our Initial lady Ange is fabulous…

Our Initial lady Ange is fabulous always on time comes twice a week does the nappy bins and the ladies sanitary bins
The nappy bins in our School she keeps them smelling lovely if that’s even possible whatever she puts in there the room smells good
Ange is a credit to Initial, she’s friendly always smiling always happy and always as a friendly word come rain or shine, she’s there
Keep up the good work

8 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear such wonderful feedback about our service and team member. It is fantastic to know that we are consistently meeting your expectations and keeping your school smelling fresh. We truly appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Craig is a credit to the company

Craig is a fantastic member of the initial staff
He is fast and efficient
He is also super friendly and upbeat
Hes is an absolute credit to the company

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. We are happy to hear our staff member is fast, efficient, and friendly. Thank you for your kind words.

Rated 5 out of 5 stars

The service consistently exceeds…

The service consistently exceeds expectations, and the gentleman is invariably courteous.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're glad you enjoyed your experience. We appreciate your kind words about our service and our team member.

Rated 5 out of 5 stars

Mr Thomson

Mr Thomson is always happy and friendly and very professional when he comes to do his job . we appreciate how fast but efficient he is . and we look forward to a quick catch up

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear such wonderful feedback about our team member! We appreciate you acknowledging their professionalism and efficiency. We look forward to continuing to provide excellent service.

Rated 5 out of 5 stars

This company is very reliable

This company is very reliable and never let us down.
Colin our regular man is a lovely friendly guy who is always mindful of our children in the setting.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your positive feedback! We're happy to hear our service is reliable and our team member is friendly and mindful of your children.

Rated 5 out of 5 stars

Outstanding service

Outstanding service by Craig. He always goes out his way to provide a fantastic service to us and not to forget, it’s always given with a smile and nothing is ever a bother to him. Thank you

11 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so happy to hear about your fantastic experience! It's wonderful to know our team provided such outstanding service with a smile. Thank you for your kind words.

Rated 5 out of 5 stars

Craig visits us regularly

Craig visits us regularly, He is always friendly, approachable and professional. Everything is handled efficiently
It’s always lovely to deal with people
who are not only reliable but also he’s a genuinely pleasant person.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience! It's wonderful to know our service was friendly, professional, and efficient. Thank you for sharing your kind words.

Rated 5 out of 5 stars

Carl is professional

Carl is very friendly, professional and efficient.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience! We're happy to hear our team was friendly and efficient.

Rated 5 out of 5 stars

Great Service

As always, great service from Craig, he comes in and greets everyone, always smiling and makes chat with the staff. If there are any problems he goes out his way to make sure the problem is solved and gives good advice.

Mrs S

11 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear about your positive experience with our team member. We truly appreciate your kind words and feedback!

Rated 5 out of 5 stars

Craig provides a 1st class service…

Craig provides a 1st class service every week without fail , nothing is to much trouble for this guy ,always cheery, accommodating,helpful , patient and polite

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear about your positive experience! It's wonderful to know our team member consistently provides such excellent service. Thank you for your kind feedback.

Rated 5 out of 5 stars

The company appears very efficient and…

The company appears very efficient and thorough, especially Carl Yarranton who was kind and very informative all while remaining professional regarding his job.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. We are happy to hear that our team member was kind, informative, and professional. Thank you for your feedback.

Rated 5 out of 5 stars

The driver we now have is very…

The driver we now have is very professional courteous and friendly

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience with our driver. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent Service

The attending staff member is consistently efficient, friendly, and cooperative. They always take the time to ensure we have no issues during each visit. The service is excellent and cannot be faulted.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you taking the time to share your positive experience. We're so glad to hear our team is consistently efficient and cooperative, ensuring excellent service during each visit.

Rated 5 out of 5 stars

happy staff

happy staff, reliable and knowledgable, dependable and polite

10 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your kind words! We're glad you consistently receive knowledgeable and polite service.

Rated 5 out of 5 stars

Wonderful customer service

Carl yarranton came to do the bins and mats at Asda express stourport, he was quick and polite and made sure the bathroom and store was up to our standard, he had such good energy at such early hours !! Great customer service.

Tia

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're happy to hear that our service at Asda Express Stourport met your expectations. It's great to know that the bin and mat service was quick and polite, and that our team member provided excellent customer service with such good energy. Thank you for your positive feedback.

Rated 5 out of 5 stars

Polite

Polite, courteous, efficient

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are glad you enjoyed our service. Thank you for your kind words!

Rated 5 out of 5 stars

Colin always come in with a smile

Colin always come in with a smile, the children at our setting know him and welcome him. He always come with appropriate clothing and hygiene equipment. Good service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're happy to hear about the positive visits and that the children enjoy the interactions. We appreciate your kind words about the service.

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