Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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Review summary
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What people talk about most
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I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Colin is always very polite and…
Colin is always very polite and friendly at Pizza Hut!
7 September 2026
Reply from Initial Washroom Hygiene UK
Gabriella Selby,
We appreciate you sharing your positive experience. We're so happy to hear that our team member is consistently very polite and friendly.
Initial Washroom Hygiene UK
I got the toilet roll holder jammed and…
I got the toilet roll holder jammed and Colin came along and knew exactly what the problem was.
Well done Colin.
8 September 2026
Reply from Initial Washroom Hygiene UK
CFR,
We're so happy to hear that our team member was able to quickly resolve the issue with your toilet roll holder. We appreciate you sharing your positive experience!
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Tracy Casson,
We are so happy to hear that our team member was friendly and efficient! Thank you for sharing your positive experience with us.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Ashby Hastings Cricket Club,
We're so glad to hear that you had such a positive experience with our service and encountered no problems. We truly appreciate your kind words.
Initial Washroom Hygiene UK
Reliable and good communication
8 September 2026
Reply from Initial Washroom Hygiene UK
Wain Rowe,
We're so glad to hear you found our communication reliable. We truly appreciate your positive feedback and kind words!
Initial Washroom Hygiene UK
Great service!
Great service! Andrew that comes to empty our bins is always cheerful and helpful. He often asks if there is any other services Initial can help with.
7 September 2026
Reply from Initial Washroom Hygiene UK
Llandysul Paddlers,
We're so glad to hear about your positive experience! It's wonderful to know that our team member is cheerful, helpful, and always willing to assist. We appreciate your kind words.
Initial Washroom Hygiene UK
Colin did a great job and very polite…
Colin did a great job and very polite 10 out of 10
7 September 2026
Reply from Initial Washroom Hygiene UK
Bradmore garden centre,
We're so glad to hear our team member provided excellent service. We appreciate your positive feedback!
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Harvester Foxhunt,
We are so pleased to hear that you are consistently happy with our service and the quality of our work! Thank you for taking the time to share your positive feedback.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Jamie Russell,
We appreciate you taking the time to share your positive experience. We're so glad you consistently receive prompt and friendly service from us.
Initial Washroom Hygiene UK
Initials representative arrives on the…
Initials representative arrives on the day and time agreed, friendly, knowledgeable, treats the site with respect, would recommend!
7 September 2026
Reply from Initial Washroom Hygiene UK
Tony Sulley,
We're so pleased to hear about your positive experience! It's wonderful to know that our representative was friendly, knowledgeable, and respectful of your site. Thank you for your recommendation!
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Miller & carter,
We are so happy to hear that our team member provided you with such a positive experience. We truly appreciate your kind words.
Initial Washroom Hygiene UK
Colin AKA Cuthbert is always a happy…
Colin AKA Cuthbert is always a happy chappie and very obliging. Thumbs up from me.👍
7 September 2026
Reply from Initial Washroom Hygiene UK
Mr Searcy,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always cheerful and obliging.
Initial Washroom Hygiene UK
The technician Craig is very friendly…
The technician Craig is very friendly and professional
18 August 2026
Reply from Initial Washroom Hygiene UK
Kaimes Secondary,
We appreciate your positive feedback! We're glad to hear that our technician was friendly and professional.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you had such a positive experience with our friendly and efficient team! Thank you for your wonderful feedback.
We were greeted by a lovely bloke…
We were greeted by a lovely bloke called Carl and he came in and sorted out what he needed to do! He was very friendly and quick at his job. We really appreciate it, thankyou!
27 August 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team member was friendly and efficient. Thank you for your kind words.
Excellent Service
Very polite and excellent service from Colin. the facilities are always left clean and smelling fresh
20 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member provides excellent service and leaves the facilities clean and fresh.
Colin does an exceptional job for esp
Colin does an exceptional job for esp
Polite punctual and helps in anyway he can
24 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member consistently does an exceptional job, is polite, punctual, and always willing to help.
Always polite and helpful
3 September 2026
Reply from Initial Washroom Hygiene UK
We are so glad to hear that you consistently find our team polite and helpful; we truly appreciate you sharing your positive feedback.
Excellent service
Excellent service, Colin is always on time and is a pleasure to be around.
3 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always punctual and a pleasure to be around.
Colin is just a really nice gentleman
Colin is just a really nice gentleman, always present
3 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member is consistently a very nice gentleman.
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