Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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great servieces commetment big thank…
great servieces commetment big thank you for Colin
2 September 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear you had such a positive experience with our services! We truly appreciate your kind words.
Great Engineer always on time
Great Engineer always on time, nothing is to much for him helping wise and great with our staff.
2 September 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! It's wonderful to know that our engineer is always punctual and helpful with your staff. Thank you for your kind words!
Carl has provided real valueble service…
Carl has provided real valueble service and he is very professional !
1 September 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found our service to be valuable and professional.
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our technician was able to provide you with such helpful service. Thank you for your kind words!
Trusted provider
Always helpful and friendly. Have been using their services for years.
1 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so glad to hear that you consistently find our team helpful and friendly, and we value your long-standing support.
Colin is always happy at 5 in the…
Colin is always happy at 5 in the morning doing his job
1 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently brings such a positive attitude to their work, even early in the morning.
Colin is lovely and friendly and always…
Colin is lovely and friendly and always happy to help
19 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member is always friendly and happy to help.
Always a great service from Colin
Always a great service from Colin. Friendly and courteous and gets on with the job in hand.
1 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is friendly and courteous and gets on with the job.
Colin does an excellent job
Colin does an excellent job, always puts a smile on your face, lovely fella
31 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member consistently does an excellent job and always brings a smile.
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you found our team helpful, polite, and friendly. Thank you for your kind words; we truly appreciate your positive feedback.
Colin always does a fantastic job and…
Colin always does a fantastic job and is a credit to your team, always has a smile and is very professional when he comes to hill and smith
31 August 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such wonderful feedback! It's fantastic to know that our team member consistently does a great job, always has a smile, and is very professional. Thank you for sharing your kind words.
Carl is always friendly and does a…
Carl is always friendly and does a fantastic job
1 September 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that our team member was friendly and did a fantastic job.
Carl Yarranton always does a great job
1 September 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience. Thank you for taking the time to share your feedback with us; we truly appreciate it.
Simon is Great & always goes the extra…
Simon is Great & always goes the extra mile for us
27 August 2026
Reply from Initial Washroom Hygiene UK
We are so glad to hear about your positive experience and appreciate your kind words.
Regular visits to change the hygiene…
Regular visits to change the hygiene bins.
Courteous , efficient and friendly service by Nick.
31 August 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear about your positive experience with our hygiene bin service! We appreciate your kind words about our efficient and friendly team.
Peter comes in and services our mats…
Peter comes in and services our mats every fortnight and is always willing to wait when busy our company really appreciate this .
14 July 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! It's wonderful to know that our service is appreciated and that our team member is accommodating to your company's schedule. Thank you for sharing your feedback.
As always great service from Peter he…
As always great service from Peter he is as regular as clockwork and always with a smile.
27 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so happy to hear that our team member consistently provides great service and always with a smile.
Quality customer service from Colin!
We always have a good quality of service provided by Colin who visits St Monans Nursery. He is always happy to help and shows a positive working ethos. Thanks Colin!
27 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about the consistently good quality of service provided during visits to St Monans Nursery. It's wonderful to know that our colleague is always happy to help and demonstrates such a positive work ethic. Thank you for sharing your kind words.
Always friendly & helpful.
27 August 2026
Reply from Initial Washroom Hygiene UK
Hi Gillian, we are so glad that you are happy with our services. Hope you have a wonderful day!
Initial service
I cannot fault the service that we receive from Initial. Craig is very pleasant, helpful and nothing is too much trouble. If we ever have any queries then Craig will always endeavour to find out the answer and get back to us. He is an asset to the company. Five stars from us!
20 August 2026
Reply from Initial Washroom Hygiene UK
We are so thrilled to hear such positive feedback about our service! It's wonderful to know that our team member is providing such pleasant and helpful assistance, always going the extra mile to find answers. We truly appreciate you recognizing their dedication and hard work. Thank you for your kind words!
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