We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more
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phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.
Western Industrial Estate, CF83 1XH, Caerphilly, United Kingdom
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Excellent communcation and customer service, always going over and beyond, thanks Anna

Reply from phs Group
Excellent service from Kimberly Flower! Fast, efficient, and incredibly helpful. She sorted everything out quickly and made the whole process easy. Thank you for the fantastic customer service :)

Reply from phs Group
Holly B was very helpful and explained the process clearly aswell as the next stage when signing the contract.

Reply from phs Group
Recently set up some waste management for my business and had Holly B helping me throughout. She answered all my questions thoroughly and was a pleasure to speak to!

Reply from phs Group
Kim F made the query and response happen quickly and we could move forward quickly with ease

Reply from phs Group
First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with PHS for sharps collections but hadn’t thought to ask about my other waste. Got in touch on the offchance they could help and, after having been given the run around by other waste companies for 3 weeks, Holly fixed me up within hours. I highly recommend PHS. Their customer service goes above and beyond and they have helped me with several urgent matters over the years, including a one off collection/disposal of my late husband’a medications when no pharmacy would help. First class all the way. Thank you.

Reply from phs Group
Keith Kennett was extremely helpful in dealing with my enquiry. He responded really quickly and sorted out our requirements promptly. Excellent service, thank you Keith.

Reply from phs Group
We recently placed a new school ordering with PHS and the service was excellent from start to finish. Everything was handled efficiently, communication was clear, and the whole process was smooth and straightforward.
A special mention to Holly, who was absolutely brilliant throughout. She was friendly, professional, and incredibly helpful, making sure everything was organised and completed to a high standard.
Thank you to Holly and the PHS team for such excellent service. We would highly recommend them.

Reply from phs Group
following a recent change request on our account had waited to hear back and this morning received a telephone call from Kirsty Ross introducing herself as our new contact, checking we were happy and talking me through the document signing online to action our request. Excellent communication and always good to have a direct contact

Reply from phs Group
Very happy with my service. I submitted a request to PHS about my commercial services and Angela Leeson quickly responded. It turned out that i had incorrectly submitted the form, however she professionally and kindly guided me through the process to get my request sorted. Thank you for all your help.

Reply from phs Group
I had a very easy and stress free sign up, assisted by Jacqueline P who was super helpful and easy to deal with. Thank you!

Reply from phs Group
Very straight forward and easy to navigate. My query was dealt with promptly and professionally by the lovely Kim F.

Reply from phs Group
Kirsty Ross was very helpful, concise and informative in her assistance with a subject I knew very little about and certainly helped me with a requirement we had.

Reply from phs Group
Had a great onboarding experience with HOLLY B. She was friendly, polite and super knowledgeable. No problems getting all my questions answered and signed up for my business needs. Will happily recommend PHS based on this alone.

Reply from phs Group
Kirsty Ross has been super helpful, approachable and organised. She has a friendly nature and fast responses to any of our needs.

Reply from phs Group
Great service from PHS. The whole process was smooth and professional. A special thanks to Emma Tatlow for her excellent support, prompt communication and helpful attitude throughout.

Reply from phs Group
Maria has been our account manager for years and always answered my calls and fixed any problems ive had. Thank you making my life so much easier :)

Reply from phs Group
Excellent customer service and very quick response. Holly B was very helpful, thank you 😀

Reply from phs Group
We have increased our current supply with PHS to back the campaign ‘Bins for Boys’. Jacqueline Parsons has been extremely helpful and ensured we had the correct information. It has been a simple process and the service received has been excellent. Thank you. Mrs.H.

Reply from phs Group
Great customer service from Jacqueline P. She was very helpful in answering all of our answers. She made the process very smooth and easy.

Reply from phs Group
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