Philips Reviews 

I bought a shaver on 22nd December 2025 from philips and it only arrived today 23rd January 2026. To long a wait and had to go on to customer service so many times to get find out were my shaver I bought was. They are quick to take the money for the shaver. But getting it to you slow and I mean slow. A snail would have been quicker at getting it to me. I told them if did get to by 23rd January I be looking for a full refund. I bought stuff from China on ebay it came quicker in December 2025. But now I have it, it is all it say it. But getting it too you offal. As wait far far far to slow.

I got the Philips One Blade 360 and I have to honestly say it’s awful. The irritation you get from shaving with this without an attachment on is unreal. I also found you have to shave the same area a minimum of 6 times with or without attachments to actually get rid of the hair. I would never recommend this to anyone and wouldn’t advise anyone to buy it at any cost. I’ve since sent my back.

I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?

I have been a loyal buyer of Philips in the past but no more.

I had bought an xmas present and found out that there was a trimmer blade missing - I contacted Philips support via chat.
I explained the situation and sent some photos and proof of purchase.
The customer support reviewed and sent me a blade free of charge.
I didn't expect this so would like to say a big thank you.

They have very limited spare parts so if something small breaks you have to purchase a whole unit

I ordered a blender that didn't work. When I first spoke to customer service through whatsapp, I gave them the benefit of the doubt and trusted that the agent would arrange a replacement. After 2 weeks still no response after they said a "ticket" had been raised. Then after that I have tried to get get in contact via the whatsapp chat again but no one responds and its a repeated automated response. So I tried to call instead, but no one must be working as the no one answers the phone after several attempts. This has been the most painful experience trying to arrange a replacement. It has taken so long I went to a different company and got a blender from a competitor. Thankfully the equipment works and now I just need my refund.

I received as a gift, a pair of Philips Earbuds 1000 series. Beautiful pair with good sounds. Very soon one of the pair just stoped pairing and would not work. As it was still under warranty, I contacted Philips to complain and asked for a repair or replacement. Philips agreed that the pairs were defective but they would not replace or repaired it. The only thing they do was for to return to seller. I pleaded with them, it was a gift from a distance friend, I could not return to him and that was new. yet they refused.

I ordered a Philips air purifier (£221) on 19 December 2025 from Philips Home Living (Versuni).

Their courier, DPD, marked the parcel as out for delivery on 20 December. I was at home all day. No delivery attempt was made, no photo was taken, no calling card was left, and no contact was made. The parcel was then automatically returned to Philips the same day.

On 29 December, Philips confirmed by phone that the return had been received and that my refund would be processed, with the money due by 9 January 2026.

The refund never arrived.

On 15 January, Philips emailed to say the refund had not been processed due to a “technical issue” and that I must now wait until their warehouse confirms the return and then wait a further 10 business days. This directly contradicts what I was originally told.

The goods were never delivered. The return was caused entirely by their courier. I did not refuse delivery or request a return.

Philips are now withholding a statutory refund for goods that were never delivered and are hiding behind internal warehouse and technical processes.

I have now had to initiate a bank chargeback to recover my money.

This has been a deeply frustrating experience and I would strongly advise others to be cautious ordering directly from Philips Home Living.

During an online purchase, the shipping fee is added during the transaction, although it clearly says it is free in the basket, and during checkout steps. Only when I enter card details and press pay, suddenly the amount changes to include a shipping fee. Do not purchase from this website if possible. They do not cancel the order. I need to know how much I will pay before proceeding.

Please, please, please DO NOT BUY from Philips, I spent £250 on 18th November for products that would be delivered in 3 working days, 3 weeks later I was still waiting. On delivery I used return label and sent back. They received on 9th December, have spoken to Philips who said refund would be processed within 7 to 10 days, nothing. Asked the guy I spoke to who I could complain to, he said he'd register my complaint, listened to it and said id get an email response, NOTHING, no money back and paid for goods via John Lewis and got next day delivery. Philips you are absolute CRAP, i'd be ashamed if I was giving such very poor customer service for a company that was paying me, shocking

We got our philips TV a year ago in December 2024. Since day one there is a fault in the TV, I have spoken to the customer service countless times. They pass the repair to equinox which is a joke itself. The TV has gone to repair for 4 times now. They keep it for one and half month every time and send it back without fully repair. The issue is still there. This time they took the TV, it came back after more than a month with the engineer, when he opened the box, the back panel had missing screws and the TV didn't turn on. He took the TV back with him and now I dont know where the TV is and when is it coming back. They are not providing any information. Customer service is terrible as well. I am so disappointed.

I bought sonicare toothbrushes online on Philips.co.uk on 3rd December. Still haven’t received my order and it’s 20th December today. Customer service always picks up their phone but they don’t help, I was told that my items will be delivered ‘soon’ maybe on 22nd or 23rd December. That’s Royal Mail for you… however when I check the tracking it only says ‘import customs cleared’ on 5th December and no further progress so I am assuming the parcel is lost. So when will I get my money back. Philips holds my money and I have no toothbrushes. I had to reorder the same products from Amazon and it came the same day on Prime. I really discourage anyone from ordering from Philips directly.

I received a faulty product and sent it back, but since then I have not heard from them and I still haven’t received my refund. The customer service is terrible — everyone gives different information. It’s impossible to call them or get any clear update.

Fortunately, I ordered a new product but I am still waiting for my money back. This company is an absolute joke. I will definitely report Philips to Trading Standards. They keep passing me from one person to another and telling me to wait for my refund. I am tired of having to chase them.

Ordered a steamer more then a month ago and still not received!!Customer service is a shambles and no update.Never again!

I have bought three of these.They last about a year then the on/off button stops functioning.This latest one has now just jammed on and buzzing away.Had to leave it outside Never never again.

TV quality is just shocking. Try to navigate and the responses are just extremely laggy.

I needed to change my debit card details for toothbrush subscription, as old card no longer valid, and it’s actually impossible to do on the website, also Pay button doesn’t exist, and they don’t take payment over the phone so I get sent automated final payment reminders that it’s going to a collection agency. I’m actually looking forward to that as hopefully their website lets you actually pay lol. I wonder if anyone else had this problem?

It's just about ok . Still have to use ordinary razor to finish of my shaving. Not worth of the money.

Who on earth is running Phillips? If there is a board of directors or shareholders I would strongly urge them to vote out the current CEO. The level of incompetence is staggering. Customer service non existent with telephone lines that are either bogus or unmanned.
Does anyone in their PR department read these reviews?
Systemic change needed or Phillip’s will disappear down the gurgler which currently is exactly where it deserves to be.
Horrendous beyond words.

The most slick warranty replacement service. No quibble, low admin and a replacement delivered in 4 days. Excellent