Philips Reviews 908

I have two Philip Oneblades, I thought it would be handy to have a spare while the other is charging, and have two chargers, but... The charger cables are different! So the same product has two different charger cables and I am looking for the "right" one in my home again... In fact both are wrong, as they are not USB-C or some other nonpropriatary standard.

The product itself is very handy, that is why I give three stars.

I incorrectly ordered wrong razor and tried to cancel order after 5minutes,. I tried to cancel and was told when delivered just simply return package; and did so. I have now waited for over 3 weeks for my money to be returned to my credit card. RETURN NUMBER 44118203924. This was dated 21/02/26
My next purchase will not be with PHILIPS

I would give zero stars if I could. Buying directly from Philips was a massive mistake. The website is a mess - prices change while you are in the middle of a session, and the 'Account' system is broken. Even though I registered, my order is missing from my account, and I received no confirmation email with a price or order number. I had to hunt through my bank transactions to find proof that I even bought the item. Dealing with their customer service is a dead end. If you want a Philips product, buy it from Amazon or a local shop - do NOT buy from their official site unless you want to spend hours and hours fixing their technical mistakes.

I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?

I have been a loyal buyer of Philips in the past but no more.

UPDATE- I got a reply from Philips Customer service asking me to get in touch with them through Social Media asking me for ticket numbers which are not provided on their correspondance.
I contacted them via whatsapp on two different phone numbers (since they were not answering the first one)- They sent me two completely different answers!!! and neither worked!
The average reply time was about 4 hours on both whatsapp numbers.
What a total embarrassment for a company like Philips.
I just bought a couple of Chinese made ones that does everything Philips Hue does for a fraction of a price and they are working perfectly. I will stay clear of Philips products from now on because of an almost an insulting customer service and shoddy merchandise.

It is time to evaluate my Philips 32PFS6402 (manufactured September 2017), which is now on its way to recycling. I purchased it in October 2017. A few months after the warranty expired, the power board failed with a loud noise while watching TV. A technician replaced it with a newer version, and since then the power has worked reliably.

One ongoing issue was slow app loading, but this was resolved by deleting unnecessary apps to free up memory, which improved performance.

Most recently, after roughly eight years of use, averaging about two hours daily, the TV’s backlight failed, leaving the screen dark, though the audio continued to function but we decided not to call a technician and instead recycle the unit.

Philips 50PUS7805/62 - Panel died after 3+ (less than 4) years. Pristine condition, used with voltage regulator, zero damage. Clear manufacturing defect.
Philips Turkey rejected any responsibility WITHOUT INSPECTION. Instant "no" - didn't even look at it.
€350+ repair for a 3-year-old premium TV? Unacceptable.
Will file a complaint with Consumer Arbitration Committee. Philips International unreachable.
This is NOT the Philips quality I expected.

Turkish Consumer Law and EU Directive 1999/44/EC support my claim. Products must show "expected durability" - 3 years is NOT acceptable for premium electronics.
I've tried reaching Philips International - impossible, they redirect to local support who won't help.
Philips DOES NOT stand behind their products.

The product broke but I was offered a 20% discount voucher to purchase a new one. This was never sent! I bought a new one anyway and was offered an extra year warranty if I set up an account. I did but can't log in - it always says incorrect details - ha

Philips LED technology is absolutely fantastic. The quality, consistency, and innovation behind their products really stand out — the light feels natural, vibrant, and comfortable for both home and professional use.

That’s why it’s surprising that the Ultra Definition bulb range, which offers exceptional color accuracy and a truly premium lighting experience, isn’t available in Europe. These bulbs have almost no competition in the market, and it would be amazing to see them here for customers who care about high color fidelity lighting.

I’m sure many people would appreciate having access to this level of quality — it could make Philips an even stronger leader in high-end LED lighting.

— Lucas (Spain)

I tried the Philips HearLink 2 and was very disappointed. The connection with the app constantly failed, accessories were missing, and customer service was unhelpful. As long-time Philips customer, I expected much better and cannot recommend this product.

Philips Sonicare registration = scam

Philips promotes “product registration,” but it’s a complete farce.
❗ Even counterfeit brushes pass their system without issues.
❗ There is no real authenticity check – only an illusion of security.

This means two things:

Philips knows about the massive counterfeit market, yet does nothing.

The quality of their own products has dropped so much that counterfeits are almost indistinguishable. If a defect occurs, they can easily shift the blame: “Your product was not genuine.”

The result:

Customers spend money on “originals” with no guarantee of what they actually get.

Fakes are so good that buyers cannot tell the difference.

The registration system only legitimizes the fraud and covers Philips’ inaction.

👉 This is a global scam.
Philips does not protect its customers – with their silence, they effectively support the counterfeit market.

Advice:
Do not trust their registration system – it proves nothing.

Initially I had on trial and subsequently purchased ​Phillips HearLink 2. The connection between apps and hearing untits are aweful. Dropping off and issue with Android, made me to return this aweful hearing aid. I am a loyal client of Phillips for many years as I admire their quality and customer service made me to try and purchase This hearing aid fall miserably short on both fronts. I also alerted their customer service on an erroneous leaflet of comparative table of 9050 model and two 9030 models where total misrepresentation of what accessories would be included. Missing accessories when I purchased the unit. I wish to alert other potential buyers NOT to buy this aweful product. Customer service need to improve.

Very bad experience I love Philips brand but never buy from they official website
I ordered 2 pet feeder and I received only one and when I contacted with them they don’t even know what they send and they don’t take responsibility I will never again buy from Philips

It's a good brand, bur their customer service is terrible. We've been waiting for a refund for weeks, when we reach them, they don't even take us seriously. If you want to buy a Philips product, don't do it on their website.

My issue is with Philips shavers. Their marketing and pricing in the UK is frustrating and my latest problems relate to past and current frustrations. After deciding to shave again it had to be electric and the main brands offer a number of different options especially Philips. Their range starts with a basic 3000 series and I recently bought one from John Lewis. The 3000 S3242/12 at £59.99. Currently this shaver is now £139.99 at John Lewis and on the Philips UK shop it is £60.99 with a recommended retail of £139.99. The model number is S3244/12. Both shavers are identical but the model numbers relate to the colour only. At £59.99 I consider it good value but it wouldn’t suit me as my main shaver because of quick beard growth. I find this useful after shaving with a foil razor with Braun beating my Panasonic. Although the Braun is excellent I still find that the Philips will remove any remaining hair, leaving my face as close as a traditional wet shave. I already had a series 5000 x which is very different in style and although marketed as a 5000 model, a well respected review specialist informed me that this actually operates on the same basis as a 3000 series. My 5000 X is X5006/00 bought at Philips online UK store for approximately £59 and currently selling at £79.99 with a recommended retail of £169.99. When trying to deep clean this shaver (removing the cutters ) I made a mess of it and despite multiple attempts to slot them back in and replace the locking devices I found it impossible so that was my reason for purchasing the 3000 from John Lewis. If you are confused by this then imagine when shopping and trying to compare model numbers, features and pricing. It is a nightmare and makes me angry. Philips are not alone in the confusing process of shopping for electric shavers as Panasonic and Braun do the same. However while the Rotary blades are good the pricing is out of control and can’t be trusted. The newest Philips Ultra is the top range and I was offered what I considered to be a too good to refuse deal of about £299 instead of £649. I didn’t need it but of course I bought it. Absolutely love it. However it is no where worth the asking price on Philips web site of £649.99. To make things even more infuriatingly confusing they show three model numbers with the only difference between is one is designated INK BLACK, one BLACK GRADIENT and the other is CHROME but for this you pay another £50 making the price £699.99 simply because of a colour difference. To further emphasise how ridiculous and untrustworthy this is, John Lewis have two Philips Ultra models one costing £749.99 and the other £290. These shavers are identical except the more expensive one has an ultra violet power charger. The less expensive one at £290 will cost you an extra £359.99 if purchased at the moment from Philips online.
When I say AT THE MOMENT it’s because the prices can alter at any time and the confusion is extreme and why? Only Philips can answer.
I want to make clear that I am not denigrating the Philips shavers and each model has something to offer. My experience with their customer service team has been excellent. The features on my Ultra are super. Smaller heads, excellent flex and the electronics giving you feedback. I guess it’s the sophisticated electronics that make it expensive plus the UK’s 20% VAT. While I am getting a superb shave without painful nicks that happened with a Prestige 9000 ( that was returned) the electronics on my Ultra are unreliable. The cleaning pod is another plus. Compact, efficient and only takes a minute but I’m receiving an electronic message advising me to replace cleaning cartridge despite the cartridge being still almost full. I thought I’d fixed the issue but NO. Then told by Philips it was a software problem and a new update would fix it. I didn’t particularly want to connect my shaver to their app. It’s clever but provides them with data on me and my usage. An immediate update was available and downloaded but hasn’t solved the problem. In fact I connected with the app immediately but then lost connection and could not reconnect without an infuriating amount of frustration.
Paying £290 is still a lot of money but £649.99 is totally unjustifiable especially if the electronics are unreliable. I can’t find any other reviews mentioning the same issue but at the moment I’m thoroughly fed up. If my information is confusing then I guess it’s exactly as I want it because Philips must be persuaded to market and price with more integrity
UPDATE TUESDAY 15 JULY 2025. As I mentioned above prices can alter at anytime and to prove me correct the John Lewis price has now gone from £290 to £650. Daniella an excellent JL customer advisor just confirmed the £290 price was correct but it is now £650.

Phillips amber light tv. Cost £999.00 fine at first. But heaven help you if it breaks down. I never spoke, eventually getting through, to a rude, unhelpful, foreign person. All the emails are a list of impossible tasks to fob you off.
Thankfully we bought from Amazon who are sending someone out this week and have taken over.

NOT RELIABLE AT ALL!

2 weeks ago I bought for €27.89 a reconditioned American coffee filter machine "Daily Collection" cod. HD746120R1 from Versuni, a sister company of PHILIPS.

I received it 1 week later.
There was an 1cm-wide hole in the water tank.

I called the costumer service, they realize the damage and provided a total refund (i didin't received yet) and a 20% discount code for a future purchase from PHILIPS, the mother company of Versuni.

Believing in a "good faith" fault, I placed a new order for the same item, applying the given 20% discount.

1 hour ago I received the parcel. Everything seemed fine until I realised there's no filter in it.
So, I contacted the costumer service once more.

At first they said it was a reconditioned item, so I can accept it or not as it is, and I have to buy a filter separately for €14.99.
Then they changed their mind and tried to convince every machine, either new or reconditioned, comes with no filter included.

And that's a LIE!

Every machine is and must be provided with the complete equipment to work immediately, and furthermore no disclaimer about the missing filter was, and still is, on the product web page on their website, not even on the PHILIPS official website.

I felt forced to spend total €43.88 for a reconditioned item when a brand new one full set costs €42.99!

Absolute Scam!

I have a airfrier xl with app.rubish makes my Internet disconnect all the time.i try to contact support the girl was very rude to me and block me.no solutions.last time I buy philips

I bought a product to their website Philips.be but I didn't have it. They forward me to come back in forth to the delivery company but never get my package nor my money back. and now they telling me to go to the police for investigation, I already did not get my parcel now they give me hustle to do , never get trap to this company . Ticket 4014999

Bought a sonicare toothbrush in December and in March it has started to fail. The head is loose and it loses vibration intensity. Philips are aware of this problem. Philips customer services are not supporting a replacement. Poor quality and poor Customer Service.