This was a delivery problem. The delivery guy did not deliver to my house despite the fact I had builders our front they delivered to next door but just left it on the doorstep without rining the bell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ordered table fan premium black , arrived very quickly , fan is really nice for the bedroom , hardly makes any noise , good value got 15% off .
I bought a Philips 5000 mop which is fantastic. I wanted to ensure I would not run out of detergent or mop heads and ordered directly from Philips. Order sent from Nethetlands and took 3 days from tim... See more
Much cheaper spare direct from Philips than from 3rd party parts 'specialists'. Prompt, tracked delivery.
Company details
About Philips Home Appliances
Written by the company
As the official licensed partner for Philips home appliances, we are dedicated to providing high-quality, reliable, and sustainable products that make your daily routines easier and more enjoyable. When you buy from us, you’re choosing a trusted source for Philips innovation, backed by decades of expertise and a commitment to excellence.
Do you need support with your product or our website? Please do not hesitate to contact us:
Contact support
Do you need support with your product or our website? Please do not hesitate to contact us:
Contact support
Contact info
Netherlands
- home-appliances.philips
4.0
Great
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and well packed!
Ordered my replacement filter on Tuesday and it arrived on Thursday, well within their 1-3 working days delivery promise! The packaging was carefully done, ensuring everything arrived in perfect condition. Highly recommend ordering directly from them.
16 July 2026
Excellent value compared to resellers,
Excellent value compared to resellers,
Perfect fit for appliance.
1 July 2026
Order
I have not received my package, although I have paid for it the full price, a bad and incompetent delivery service
22 July 2026
Very happy with the product
7 July 2026
I used the remote straight away
I used the remote straight away, I was concerned it might not , but it did .
17 July 2026
Good service
Good service. Both items for my coffee machine delivered within a week. Thank you.
1 July 2026
table fan premium black
ordered table fan premium black , arrived very quickly , fan is really nice for the bedroom , hardly makes any noise , good value got 15% off .
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Philips Home Appliances
Thank you for your review. We're sorry to hear that your product has not been delivered.
To allow us to investigate this further and assist you with your order, please contact our support team via: http://www.home.id/support
Our team will be happy to look into the shipment status and help resolve the issue as quickly as possible.
No problem ordering on line
No problem ordering on line. Delivery was on time. And item I bought is of good quality and excellent performance.
10 July 2026
Accidentally broke milk holder
Accidentally broke milk holder. Ordering was slightly difficult and inputting delivery address. But once ordered service was good received within a couple of days
8 July 2026
This was a delivery problem
This was a delivery problem. The delivery guy did not deliver to my house despite the fact I had builders our front they delivered to next door but just left it on the doorstep without rining the bell. The iron however is fabuloys, perfect - exactly what I wanted. My boyfriend is bringeven ing his ironing over as he loves using it
29 June 2026
Reply from Philips Home Appliances
Hello Lesley! Thank you for your review! We're sorry to hear about the delivery experience and understand how disappointing it must have been not to receive a notification or when your parcel arrived.
That said, we're delighted to hear that you're loving your new iron and that it's proving such a hit in your household ! 😊 Thank you for choosing Philips, and we hope you continue to enjoy many great results with it.
Very done
Very done. I recommend you. Thank you. Delivery was on time; the goods were well packaged and safe.
10 July 2026
Placed order online for Iron knowing…
Placed order online for Iron knowing ots Phillips, must be good
Iron is First class has everything what generally we need
Best product
16 July 2026
Table Fan 3000 Series
Excellent 3000 little fan, great for my kids at night, very quiet and effective.
20 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.