After owning a Delonghi Electra Explore for 4 years which started leaking I wanted to move to the latte go milk containers as they are so much easier to clean. Some Youtubers had commented about the "... See more
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The delivery was extremely quick and the fan is ideal. It doesn't feel like warm air being blown around it feels like a breeze and it can be felt on high at quite a distance. Very satisfied to use... See more
I have been a loyal Philips customer for 10-20 years and for as far back as I can remember, I love & look forward to the 50% birthday deals every year. This year, I was shocked to learn that household... See more
We spent a while researching air purfiers and decided to buy the Philips 600i model especially as it had good reviews and we only need to change the filter every 12 months. It arrived within 48 hours... See more
Company details
About Philips Home Appliances
Written by the company
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Contact info
Claude Debussylaan 88, 1082MD, Amsterdam, Netherlands
- info@versuni.com
- home-appliances.philips
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service quick delivery easy…
Excellent service quick delivery easy setup and very good tower fan
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had to pay 34 euros for a full blade…
I had to pay 34 euros for a full blade assembly spare part in order to just get the included small plastic ring that broke. Very unhappy with this customer service. The plastic ring (which is very easy to break by design) should be available separately and for much less. Bad design, bad customer service.
29 July 2026
Reply from Philips Home Appliances
Hi, I'm sorry to hear about your experience and understand how frustrating it must be to replace an entire blade assembly just for a small plastic ring. Please contact us via home.id/support with your product details and a brief description of what happened. We'll be happy to review the situation and see how we can help.
The machine does what is supposed to do…
The machine does what is supposed to do makes a lovely cup of coffee easy to operate yes very pleased
20 June 2026
When the produce was received
When the produce was received, it was already half opened.
I can send you pictures as evidence.
How can we escalate?
21 July 2026
Reply from Philips Home Appliances
I'm sorry to hear that your product arrived in that condition. That certainly shouldn't happen. Please contact via home.id/support the support team so they can look into this and help find a solution for you. 💙
Philips is moving in the wrong direction with customer loyalty
I have been a loyal Philips customer for 10-20 years and for as far back as I can remember, I love & look forward to the 50% birthday deals every year. This year, I was shocked to learn that household items are NOT valid for this 50% discount. It is so disappointing! Now your competitors' promos seem so much better.
17 July 2026
Air Purifier
Air Purifier
Straightforward ordering of filters and arrived in a timely fashion. Thank You
6 July 2026
Reliable product!
27 July 2026
that the appliance works well, and in this case as a fan, quietly.
The appliance works well, feels well designed and in this case as a fan, operates quietly.
25 July 2026
Difficult to find contact Telefon numer - but when called - customer service was very helpful and professional 👍
Produkt was delivered fast, in good condition
24 July 2026
Ordering app, logistics and missing manuals
Selected logistics DPD is disaster (both covers damaged, dislocated...). Second point down for missing manuals and issues with mobile application during chechout.
20 July 2026
Reply from Philips Home Appliances
Thank you for your feedback. We're sorry to hear about the issues you experienced with the delivery, the missing manuals, and the checkout process in the app.
We understand how disappointing this must have been. We'd like to investigate these concerns and help resolve them. Please contact our support team via www.home.id/support and share your order details so we can look into the delivery issue, provide the missing documentation, and review the app experience you encountered.
We appreciate your feedback as it helps us improve our products and services.
Fast delivery and well packed!
Ordered my replacement filter on Tuesday and it arrived on Thursday, well within their 1-3 working days delivery promise! The packaging was carefully done, ensuring everything arrived in perfect condition. Highly recommend ordering directly from them.
16 July 2026
Excellent value compared to resellers,
Excellent value compared to resellers,
Perfect fit for appliance.
1 July 2026
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