Philips Reviews 

I bought a Philips Sonicare electric toothbrush from a Boots shop in December 2023, and by October 2025 it had stopped working properly. I tried calling Philips but their Customer Support service is appalling - just a blurry sounding recorded message with option selections that don't work. I then searched for them online and provided the Serial No., receipt, photos, and all details requested. At the end of that, an online message appeared confirming they would send me replacement base for my Philips Sonicare electric toothbrush. I was prompted to click on something to obtain an Activation code, which I did. I did everything asked. After all that, I didn't receive a confirmation email, and it is now April 2026 and I haven't received the promised replacement base for my toothbrush. In the meantime, I have bought a Suri toothbrush. I will never buy a Philips electric toothbrush again, and am inclined to avoid all Philips products.

Genuinely the most anti-consumer customer service I have ever experienced. I have attempted to get through to the right department six times now. I have been redirected 3 times and how now just been ignored. This issue has been ongoing for the past month, with no resolution in sight.

This all resolves around faulty head lights I received. This type of issue needs to be solved quickly, especially as I drive a lot when it is dark (early mornings and late nights).

I am not one to write many reviews, but I thought it would be beneficial for other people to know just how little they value their customers.

Horrendous unhelpful company. Purchased an Oled760 TV and the ambilight is different shade of colour on the sides to the top but apparently that's normal and looks rubbish compared to my last ambilight tv so no help at all

I bought a water dispenser ADD5910M but almost 2 years but recently I find some algae appears in the water tank and also inside a part can't be disassembled to wash. I raise this problem to them but they can't help. I am very disappointed as this will affect the health of my family.

The customer service is just weird. They start replying and then they ghost you. It happened to me with several orders where I had to send the device for repair. For one of the items, they just stopped replying. For the other I managed to send it to repair, and I received it back... still not working. So I emailed them again, they started replying but then no reply. Thank you for a waste of time and money.

I agree with other reviews. Customer services is curt and non existent.
Awful.
I will not be buying a Philip TV in future. Go elsewhere.

I purchased a Philips One Blade Original 360 replacement head from Tesco. Because the self service tills allow you to opt out of receiving a receipt, I didn’t have one. When I contacted Philips customer service to resolve an issue with the faulty replacement head, the experience was extremely poor. It took around 20 minutes just to get a reply on live chat, and when someone finally responded, they showed no interest in helping and offered no useful support. I was left without a solution and with the impression that the agent simply didn’t care about resolving the issue

Case no 60-0039850260

Avoid ordering directly from Philips.

I ordered a product that was never delivered. I reported the missing order 24 days ago, and Philips still refuses to issue a refund while they carry out a “14-day investigation.”

As a UK consumer, the retailer is responsible for delivering the goods. Instead of respecting this basic responsibility, Philips customer support simply tells customers to wait while they investigate internally. Meanwhile, I’m left without the product and without my money.

This is unacceptable customer service. If something goes wrong with your order, be prepared for delays, excuses, and no real urgency to fix the problem.

This experience has been extremely frustrating and disappointing. Based on how Philips handles missing orders and customer complaints, I would strongly recommend thinking twice before buying directly from them.

Phillips Azur 8000 Series Model DST8020 - the most disappointing and frustrating iron. Never ironed anything smoothly. Now it just wont even heat up after just 2 years. So frustrating

My 65" TV is now 15 months old and the WiFi connection has been dropping regularly for the last few months, getting steadily worse. I tried getting through to Philips customer support but that was a waste of time.
I contacted Richer Sounds, where I bought it from and they have been very helpful and contacted Philips on my behalf. Philips wanted me to try all sort of things including a factory reset and then to connect via Ethernet. I wasn't happy with that but I did it even though it was a pain getting the cable to the TV. As expected the connection is now stable but I wanted WiFi as that is what I had paid for. Philips then wanted me to download "Emptyburn" files to a USB stick and install them. This isn't my job to do a firmware upgrade for them as if an error is made it could trash the whole TV. their last response was that now I'm connected via Ethernet it proves that it is not TV hardware problem. Really! I have quite a few devices connected via WiFi including two LG TV's and have never had a problem with them or my router or setup.
They have now closed the case!
Shocking service so will never trust a Philips product again.

Extremely Disappointed – Faulty TV and No Proper Support

I purchased a Philips TV just before Christmas, expecting good quality from a well-known brand. Unfortunately, after only one week of use, the TV started shutting down on its own. It keeps forcing itself off, making it impossible to watch anything properly.

It has now been over two months, and I still do not have a working TV.

A technician attempted to fix the issue by replacing the motherboard, but that did not resolve the problem. The TV continues to shut down. Instead of taking responsibility for a clearly faulty product, Philips is now asking me to download log files onto a USB drive and check folders on my own computer. This is absolutely ridiculous. That is not the customer’s job — it should be their responsibility to properly diagnose, repair, or replace a defective item.

This is not a cheap TV, and the entire experience has been incredibly frustrating. Rather than arranging a proper repair, replacement, or sending someone competent to resolve the issue, they keep creating more inconvenience and extra work for me.

I am extremely disappointed with both the product quality and the customer service. This experience has completely put me off the brand. I will never buy from Philips again.

They sent me the wrong item (having ordered a coffee machine, they delivered an air purifier). Contacted support and they couldn't do a switch and I had to use up my own printer ink to print labels and return invoices to correct a mistake they made. When I pointed this out to customer service they were un-interested.
Now have to wait 10 working days for a refund. Safe to say I won't be ordering from Phillips ever again.

Philips customer service is the best in the UK in my opinion they care about customers I have seen too many negative feedbacks and I am wonder why left those from my experience they are the best also also means reliability and longevity so thanks Philips keep it up

Order never turned up! I paid £425 for a coffee machine which was never despatched by Philips Versuni.
I contacted them numerous time, but they kept saying I had to wait before they could give me any answers as to the delays.
Worst customer service I have ever experienced.

Bought a razor which arrived in good time but didn't work, nightmare trying to get a refund. They just fob you off for weeks, it took them over a month to provide me with a returns label. They'll try anything to avoid refunding you. You get better customer services from a car boot.

I ordered A shaving cleaning Pod and 6 Pod fluids.
I the Fluid Pods , but have been sent a compleatly diffent item for the cleaning pod.
I now have to wait till "Customer support" to sort out " to 3 days! which will mead waiting another 14 for delivery

Spent £2000 on a top of the range Philips OLED TV. What they don't tell you is that despite the TV being HDR 4K capable, half of the streaming apps on the Google TV OS that it uses are only 1080p. Pointless.
The answer from customer service was to send it back and buy an LG !!

Phillips customer service the worst place that exists simple solution don’t buy Phillips products example air purifier are Rubish got to buy filters every few months & still don’t work & no person to help you,. Never again, be aware Rubbish

I have been in contact with Philips via Facebook but the issue around paying a missed payment is nothing short of horrendous.
You have no option when you click a red flagged invoice of actually paying at all I’ve been told there is an issue for the UK yet no matter what you try to do there is no actual option to pay the outstanding amount. If you contact them via chat they ignore or actually don’t acknowledge I’ve been told there is an issue with their system.
My payment went through and still it was send it back and pay now?

Sorry if you don’t correctly facilitate for a customer to login and pay then that is poor service.
So be warned if you use a try and buy don’t expect any help if a payment is late they just demand the product back because you cannot manage payments online at all.

Hue sync box, like everything else they make with hdmi, is absolute rubbish. Drop outs, failures in cec, insbiiity to handle resolution changes.

The developers they’ve hired are awful, the beta control is nonexistent, and their customer support is absolutely useless.

Stop releasing products that you can’t support and don’t work.