Persimmon Homes Reviews 

Today Ben and James came to my house and sorted my door issues out at once.came back to replace door handle shortly.all sorted out,thank you.good service.

Kyle and Allan came to do some small repairs in our bathroom. Very professional service.

24/07/26 update.snag list come back from professional comany with 128 issues and air bricks buried that will cause dampness

7am you customer service manager footer talking to people like rubbish and wondering why he gets reaction then playing the victim says it all. Yes interacted but the attitude from him was absolutely shocking as well. Standing in my home trying to talk down to me - not a chance - flooring £4500 ignored again as well as everything else pathetic company - ceo lets this happen - there's a reason that manger is all over social media for same reasons.

20/07/26 - Update since original post - nothing changed no fixes or solutions - site stating stuff is booked doesn't happen - site manager hoping to budge jobs and think it's ok - avoid at all costs

Liars and contractors bodge up work and then fail to deliver what’s sold. They ignore items and snags and money owed on completion. £1500 is owed, and the inside contractor they used for carpets is shocking at £5k (inside contracting) - paper work to claims court submitted.

Nearly four weeks have passed and not a single issue has been resolved. The carpets have been bodged into the house and some aren’t even supplied. Multiple parts of the purchase are missing, and even an oven with no shelves is still missing after four weeks. The flags are all loose, the turf is missing, and there’s a smell of sewage coming through the house. The ceo has been made fully anware and still ignored. The driveway is covered in builders’ waste and looks about five years old, all uneven and shocking.

The bath seals are already gone, the kitchen cabinets are damaged and wanting to send a magic man in, the windows are all damaged scratched, again wanting to bodge job repair them.

Even the alarm system was missed off when I paid for it. It was fitted and wired into a light switch, but is this even legal as it’s a change to the electric circuit?

My gutters are also covered in builders’ waste. I’ve booked a snagging company due to lost trust and I’m hoping they’ll find out what else has been hidden.

Trust none of them even lied to on site about it.

The flags are so bad my daughter tripped over them while moving. The HSE would have a field day on a site with persimmons.

Drains left unsafe and filled with sewage and builders waste down them causing horrible smell in the house constant no urgency at all.

If you’re thinking of going with Persimmons dont, crack straight down front if house through bricks as well

Moved into our forever home at Herrington Grange 6 weeks ago, Stephen came and introduced himself, he has helped with our questions and has been brilliant !! Many thanks

My wife and I had a faultless experience with Persimmon Homes, West of Scotland, from start to finish, when we completed the purchase of or new home at the end of January 2024.

We cannot, very belatedly, thank Mary (sales), Jamie (site manager), Jimmy (construction director), and members of the regional sales team and the sales director for their attention, care and support throughout our protracted reservation and, ultimately for a beautiful home on a lovely development, The Grange, South Lanarkshire.

By the time we were able to move in, the house had pretty much already been snagged. Thank you to Jamie for his care and attention. Thank you too to Mary for her unwavering support and assistance from reservation almost eleven months prior to completion!

Thank you also to the senior sales team and regional sales director for their support and intervention throughout.

The house was finished to a very high standard with minimal snagging required when we moved in, and only one or two relatively minor issues during our first two years.

Thank you to Leia and William at West of Scotland Customer Care for their assistance once the property was handed over to them for any remedials. The trades people sent to carry out remedial work and repairs did so professionally and to a high standard, thank you.

We would highly recommend Persimmon West of Scotland to anyone, and we want to thank the company for a family home, the design and layout of which perfectly meets the needs of myself and my wife, my two teenaged children, and my elderly Mum who we moved in to live with us.

Many thanks.

Met Kirsty and Teresa at their office.Both of them are very helpful and very knowledgeable.They are very friendly too.making our process stress free .

We moved in to our house nearly 8 weeks ago now and are very happy with our new home! We do have lots of snags that are due to be completed but Gavin O’Grady has been brilliant in getting these things booked in to be done for us and going above and beyond to make our post move experience as smooth as possible and I couldn’t praise him enough. Thank you Gavin!

Thank you to Iona for sorting out my enquiry in relation to solar panels, really quick and helpful a credit to Persimmon Homes!

Very helpful

Lots of hidden issues unfortunately. Boiler not fitted properly, bath overflow pipe not fitted resulting in numerous houses getting water damage ( bought ours a while ago )

Cracked sand stone lintel lawn was like a swamp when it rains so we had astro turf but when they dug the garden out the amount of rubbish that came up was atrocious.

Cement bags, plastic, ton bags and much more. We will never buy a Persimmon home again!

Dave (Plastic Surgeon) did a great job with our front door, touch ups what needed fixing. Great job and nice bloke!

We part exchanged and found the process seamless. Persimmon kept us informed every step of the way.
They have also been helpful and supportive since our move and the site inspector has been great.

My First new build buy , I’m totally impressed with the customer service and house build , the house stay’s cool when temperatures are over 30 out side , the builders polite and informative, so far so good .

Very Good customer service provided by staff and the site manager.

Very good Castumer Servıce, very very good manager on site helping a lot specially the customers team Aisha and Keylib. They’re very very very good helping all the time any anything you need ask you can ask them and straightaway they give you the answer. There is a lot to say I can’t find it words this is the best service ever in the area.

All round excellent service and house was above my expectations.. and after care service was good as well.

Despite having some issues following reservation which were resolved quickly we really enjoyed the process of buying a Persimmon home. The sales team are friendly and understanding. The site manager is really helpful, any issues post completion have been resolved quickly. We love our new home and the welcome pack we received on completion was a lovely touch.

Unfortunately not an option to select 0 stars, firstly it took numerous attempts to get through to someone at the development even left messages and no one got back to us. Once we did get a call back we went 4 times to view a 4 bedroom house, not once was a £500 reservation fee mentioned after spending 90 minutes at the office looking at plans we reserved the home but Darren “forgot” to take the fee - at the appointment I mentioned I was going to a wedding the day after and I had received multiple phone calls and messages asking me to pay the reservation fee. Last message I got whilst I was at the wedding was that head office would call on Monday 9am - guess what no call Darren again messaged me at 11 to which I then completed the payment over the phone. After all of that we needed to pick the flooring so I messaged on Thursday asking if we could go in on Saturday to pick, no response I then got a message on the Saturday asking me to drop everything and come in. Customer service is absolutely disgraceful- they want plot reserved and reservations fees paid because there is a clear incentive for staff however if you need anything Persimmons are not there for you and show lack of care an empathy. The way I was treated was disgusting considering I was buying a large property. I would avoid at all costs and honestly feel like I have dodged a bullet!

As soon as you stepped into the sales office it was so welcoming. All the staff were so friendly and could not do enough for you. A special mention to Nakesh. He has been fantastic. He went one more step beyond being fantastic. Well done

The sales team have all been patient and helpful