Persimmon Homes Reviews 

13,194
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, friendly demeanor, and extensive knowledge, making the entire buying process smooth and supportive. Many highlight the excellent service, user experience, and professional customer service, noting that the journey was easy, properties often exceeded expectations in layout and size, and support was dedicated with quick responses. However, some customers also noted issues with property quality, citing numerous snags, unfinished elements, and workmanship below expected standards, including specific defects like broken bricks or scratched surfaces. A few other people also felt that aftercare and communication were occasionally problematic, mentioning unaddressed issues, slow responses, or a lack of empathy from customer care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the high standard of... See more

User experience

People report positive experiences with user experience, with many describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more

Company replied

Rated 5 out of 5 stars

Great sales team (Toni & Tracy) at Harlestone Grange. Knowledgeable, friendly and very, very helpful. Knew them from Scholars Green, some years before. Well designed and built houses. Their developmen... See more

Company replied

Rated 5 out of 5 stars

We moved in to our house nearly 8 weeks ago now and are very happy with our new home! We do have lots of snags that are due to be completed but Gavin O’Grady has been brilliant in getting these things... See more

Company replied

Rated 5 out of 5 stars

Nick and Max, customer care Southwest attended to fix water egress damage to patio and back door, replaced skirting boards, and repaired outside damage. Fully explained what repairs have been carried... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4-star
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1-star

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4.6

All reviews

(13,194)

3,054 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Persimmon site

We bought a Persimmon home on the Tawcroft estate in Barnstaple it was a very poor experience with the homes being finished late and to a poor standard with lots of snagging including flooding in the gardens the management kept changing and the communication was non existent when they finished phase 1 they left the estate and have not kept the green areas tidy there are weeds everywhere! They are due to start phase 2 with only one access road in and out for the current residents and thus will be used for heavy site traffic bulldozers etc as well as another 240 homes which is not sustainable

20 July 2026
Unprompted review
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Reply from Persimmon Homes

We are sorry to hear of your comments and shall forward your concerns to the regional team for their awareness.
Holly

Rated 5 out of 5 stars

Dave plastic surgeon

Dave plastic surgeon - top quality work from Dave. Very polite.

20 July 2026
Unprompted review
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Reply from Persimmon Homes

We are so pleased to hear that Dave has delivered high quality workmanship. We shall make sure he gets to see your comments, thank you.
Best wishes,
Kat

Rated 4 out of 5 stars

Love our new home

I will review this from our first initial dealings with Persimmon.
Karla & Lucy are great! Very helpful and have helped us in every way they could. We initially enquired about PX but the offer made what not substantial enough. We decided to sell privately and was advised a plot was being held, however, once sold we were told the plot had been sold to another buyer (head office decision).
Nevertheless, luckily, another plot came up for grabs. Persimmon pulled it out the bag for us.
We are now in and getting settled. We have got snags- to be expected- but the after sales team are on it. Let’s hope it continues because I’m not sure we get to review again haha.
The Site Manager, Graham, is a great guy. He goes above and beyond to ensure you’re happy.
Overall a great experience so far and most of all we love our new home!!

19 July 2026
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Reply from Persimmon Homes

We're delighted to hear that Karla and Lucy provided such great support throughout your home-buying journey. While we're sorry your original plot wasn't available, it's wonderful to know the team were able to help you secure another home that you love.
It's also great to hear that Graham and our after sales team have been on hand to assist as you settle in. We'll be sure to pass on your kind words to everyone mentioned.
Best wishes,
Kat

Rated 5 out of 5 stars

Persimmon is a place that bring your dreams to reality

Persimmon is a place that bring ur dream to reality, for me it started like a dream because I walked in with the mind of just to made an enquiry and walked out but Mary , Sion make me comfortable and which made me to have changed of mind , they made the whole process was so smooth and easy without needing to break bank .
I want to use this opportunity to thank the office staff Mary and Amy they are such an amazing people I have met the way they listen and explain things to you is so wonderful, they go with professionalism and understanding being friendly. Thank you Mary I appreciate you like I said before if I can give you 10stars I will give you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Amy you are so beautiful and wonderful customer service you are doing a good job thank you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️😀

29 June 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for your 5* review. We're delighted to hear that Mary, Sion and Amy made such a positive difference to your home-buying journey. It's wonderful to know that their professionalism, friendliness and support helped make the process smooth and affordable for you. We'll be sure to pass on your kind words to the team, especially Mary and Amy, who will be thrilled to receive such special recognition.
Wishing you every happiness in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Weldon Park Sales Team

The sales team at Weldon Park Persimmon Homes, especially Hayley and Erhin, have been outstanding throughout our home‑buying journey. Their guidance, patience, and genuine care made the process smooth and stress‑free. We’re incredibly grateful for their support in helping us secure our dream home.

28 June 2026
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Reply from Persimmon Homes

Thank you for your wonderful 5-star review. We're delighted to hear that Hayley and Erhin provided such outstanding support throughout your home buying journey. It's great to know their guidance, patience and care helped make the process smooth and stress-free. Wishing you every happiness in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Morgans Walk - First Time Buyers

Morgans Walk - buying first home - Hanah, Poppi, Beth and Gail are all amazing help and every type of question i have they always have the answers!

19 January 2026
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Reply from Persimmon Homes

Thank you for your 5-star review. We're delighted to hear that Hanah, Poppi, Beth and Gail have been so helpful throughout your first home-buying journey. We'll be sure to pass on your kind words to the team.
Best wishes,
Kat

Rated 5 out of 5 stars

Excellent

Staff are very helpful

14 July 2026
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Reply from Persimmon Homes

We're delighted to hear that you found our staff helpful and appreciate your feedback.
Holly

Rated 5 out of 5 stars

Lovely reception from the Sales advisor…

Lovely reception from the Sales advisor Gillian. She understood her job, guided me through the process and helped me make a choice I love.

14 July 2026
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Reply from Persimmon Homes

Copilot said: Thank you for your lovely review, Jude. We're delighted to hear that Gillian provided such a warm welcome and guided you through the process with confidence and expertise. It's wonderful to know she helped you find a home you love. We appreciate your feedback and wish you all the best in your new home.
Holly

Rated 5 out of 5 stars

One of the best dream home makers in…

One of the best dream home makers in the UK

Staff are amazing
The more you ask them , the more they would explain
Transparent deal
Nice homes with advanced technology

14 July 2026
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Reply from Persimmon Homes

Thank you for your wonderful review, Subhash. We're delighted to hear that you found our team helpful, transparent, and always willing to take the time to explain things clearly. It's great to know you appreciate the quality and innovation of our homes. We wish you many happy years in your new home.
Holly

Rated 5 out of 5 stars

The Persimmon Sales Office team ***** 5 star review

The Persimmon Sales Office team, Izzy and Tim, were exceptionally professional, friendly, and helpful throughout our new home purchase.

Their support went above and beyond what we expected. They worked tirelessly behind the scenes, liaising with our solicitor and mortgage adviser and doing everything they could to keep the process moving forward. Their dedication, communication, and willingness to help made what can be a stressful experience much smoother.

We can't recommend Izzy and Tim highly enough. They are a real credit to Persimmon, and we are incredibly grateful for all their hard work and support.

31 May 2026
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Reply from Persimmon Homes

Thank you for your fantastic review. We're delighted to hear that Izzy and Tim provided such professional, friendly, and dedicated support throughout your home-buying journey. It's great to know their communication and coordination helped make the process smoother and less stressful. We truly appreciate your recommendation and will be sure to pass on your kind words to the team.
Holly

Rated 5 out of 5 stars

Mortgage process was smooth and…

Mortgage process was smooth and seemless, Vera and Adam were a pleasure to work with. Gave a lot of reassurance and guidance through out the process.

28 June 2026
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Reply from Persimmon Homes

Thank you for your kind review. We're delighted to hear the mortgage process was smooth and seamless for you. Vera and Adam will be pleased to know their guidance and reassurance helped throughout your journey. Thank you for choosing us, and we wish you all the best in your new home.
Holly

Rated 5 out of 5 stars

I have always bought my houses from…

I have always bought my houses from Kelvin eames he has watched my children grow up over the last 6 years nearly each time we’ve bought a house and it’s just an incredibly special feeling to be able to buy another house from him!
James has been a nice welcome addition to our buying process this time aswell !

14 July 2026
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Reply from Persimmon Homes

Thank you for your kind words, Emily. We're delighted Kelvin has been able to help with so many of your moves over the years. It's great to hear James made your latest purchase such a positive experience. We truly appreciate your comments.
Holly

Rated 5 out of 5 stars

Kyle the joiner

Kyle the joiner arrived timeously, was friendly and polite and carried out the work quickly and to an excellent standard. A credit to Persimmon. Thanks Kyle

17 July 2026
Unprompted review
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Reply from Persimmon Homes

We're delighted to hear that Kyle was punctual, friendly, and completed the work to such a high standard. We'll be sure to pass on your kind words to him, he'll be thrilled to receive the recognition.
Best wishes,
Kat

Rated 5 out of 5 stars

One of the best decision of myself and…

One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize our decision and handed over in time. The works are amazing, we couldn't find any major defect with our professional snags. We really loved our new home. The willow groove area is one of their best project I believe. I want to specially thanked to Tony, Lynn and Jools, you people are superstar, the way you dealt with us. We are really pleased with persimmon team.

31 May 2026
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Reply from Persimmon Homes

We're thrilled to hear that you and your family are so happy with your new home and that your experience with Persimmon was positive from start to finish. It's fantastic to know the team kept you involved throughout the journey and delivered your home on time.
We'll be sure to pass on your kind words to Tony, Lynn, Jools, and the team they'll be delighted to hear how much their support meant to you.
We wish you many happy years in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Kyle (Joiner) 5 star snags fixed in no…

Kyle (Joiner) 5 star snags fixed in no time 👌

17 July 2026
Unprompted review
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Reply from Persimmon Homes

We are so pleased to hear that Kyle has delivered high quality workmanship. We shall make sure he gets to see your comments, thank you.
Best wishes,
Kat

Rated 5 out of 5 stars

Had excellent service and experience…

Had excellent service and experience with Kyle (Joiner) from Persimmons. I had to get my door adjusted and new seal put in and he carried out a very thorough and professional job.

17 July 2026
Unprompted review
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Reply from Persimmon Homes

We're pleased to hear that Kyle provided such excellent service. It's great to know his thorough and professional approach made a positive impression. We'll be sure to pass on your kind words to him.
Best wishes,
Kat

Rated 5 out of 5 stars

We had an amazing experience buying our…

We had an amazing experience buying our new build home, and we couldn't be happier with the support we received from Leigh throughout the entire journey.

From our first meeting right through to the handover of our keys, Leigh was always professional, friendly, and incredibly helpful. She kept us informed every step of the way, answered all of our questions with patience, and made the whole process feel smooth and stress-free.

Thank you, Leigh, for all your hard work and dedication. We absolutely love our new home, and we're so grateful for everything you did to make our home-buying experience such a positive one.

16 July 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your full name, plot number and development, along with a contact number.
Best wishes,
Kat

Rated 5 out of 5 stars

Trust!

Friendly, helpful and not pushy service. Honesty to my question and genuine trust in what is a huge process

7 July 2026
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Reply from Persimmon Homes

Thank you for your lovely review. We're delighted to hear you found the service friendly and helpful, it's great to know that the honesty and trust shown throughout the process helped make your experience a positive one.
Best wishes,
Kat

Rated 5 out of 5 stars

Today Ben and James came to my house…

Today Ben and James came to my house and sorted my door issues out at once.came back to replace door handle shortly.all sorted out,thank you.good service.

16 July 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for your review. We're delighted to hear that Ben and James were able to resolve your issues quickly. We'll be sure to pass on your thanks.
Best wishes,
Kat

Rated 5 out of 5 stars

Persimmon Joiners

Kyle and Allan came to do some small repairs in our bathroom. Very professional service.

16 July 2026
Unprompted review
Persimmon Homes logo

Reply from Persimmon Homes

Thank you for your review. We're pleased to hear that Kyle and Allan provided a professional service. We'll be sure to pass on your kind words to them.
Best wishes,
Kat

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