One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought a Persimmon home on the Tawcroft estate in Barnstaple it was a very poor experience with the homes being finished late and to a poor standard with lots of snagging including flooding in the gardens the management kept changing and the communication was non existent when they finished phase 1 they left the estate and have not kept the green areas tidy there are weeds everywhere! They are due to start phase 2 with only one access road in and out for the current residents and thus will be used for heavy site traffic bulldozers etc as well as another 240 homes which is not sustainable

Reply from Persimmon Homes
Dave plastic surgeon - top quality work from Dave. Very polite.

Reply from Persimmon Homes
I will review this from our first initial dealings with Persimmon.
Karla & Lucy are great! Very helpful and have helped us in every way they could. We initially enquired about PX but the offer made what not substantial enough. We decided to sell privately and was advised a plot was being held, however, once sold we were told the plot had been sold to another buyer (head office decision).
Nevertheless, luckily, another plot came up for grabs. Persimmon pulled it out the bag for us.
We are now in and getting settled. We have got snags- to be expected- but the after sales team are on it. Let’s hope it continues because I’m not sure we get to review again haha.
The Site Manager, Graham, is a great guy. He goes above and beyond to ensure you’re happy.
Overall a great experience so far and most of all we love our new home!!

Reply from Persimmon Homes
Persimmon is a place that bring ur dream to reality, for me it started like a dream because I walked in with the mind of just to made an enquiry and walked out but Mary , Sion make me comfortable and which made me to have changed of mind , they made the whole process was so smooth and easy without needing to break bank .
I want to use this opportunity to thank the office staff Mary and Amy they are such an amazing people I have met the way they listen and explain things to you is so wonderful, they go with professionalism and understanding being friendly. Thank you Mary I appreciate you like I said before if I can give you 10stars I will give you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Amy you are so beautiful and wonderful customer service you are doing a good job thank you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️😀

Reply from Persimmon Homes
The sales team at Weldon Park Persimmon Homes, especially Hayley and Erhin, have been outstanding throughout our home‑buying journey. Their guidance, patience, and genuine care made the process smooth and stress‑free. We’re incredibly grateful for their support in helping us secure our dream home.

Reply from Persimmon Homes
Morgans Walk - buying first home - Hanah, Poppi, Beth and Gail are all amazing help and every type of question i have they always have the answers!

Reply from Persimmon Homes
Lovely reception from the Sales advisor Gillian. She understood her job, guided me through the process and helped me make a choice I love.

Reply from Persimmon Homes
One of the best dream home makers in the UK
Staff are amazing
The more you ask them , the more they would explain
Transparent deal
Nice homes with advanced technology

Reply from Persimmon Homes
The Persimmon Sales Office team, Izzy and Tim, were exceptionally professional, friendly, and helpful throughout our new home purchase.
Their support went above and beyond what we expected. They worked tirelessly behind the scenes, liaising with our solicitor and mortgage adviser and doing everything they could to keep the process moving forward. Their dedication, communication, and willingness to help made what can be a stressful experience much smoother.
We can't recommend Izzy and Tim highly enough. They are a real credit to Persimmon, and we are incredibly grateful for all their hard work and support.

Reply from Persimmon Homes
Mortgage process was smooth and seemless, Vera and Adam were a pleasure to work with. Gave a lot of reassurance and guidance through out the process.

Reply from Persimmon Homes
I have always bought my houses from Kelvin eames he has watched my children grow up over the last 6 years nearly each time we’ve bought a house and it’s just an incredibly special feeling to be able to buy another house from him!
James has been a nice welcome addition to our buying process this time aswell !

Reply from Persimmon Homes
Kyle the joiner arrived timeously, was friendly and polite and carried out the work quickly and to an excellent standard. A credit to Persimmon. Thanks Kyle

Reply from Persimmon Homes
One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize our decision and handed over in time. The works are amazing, we couldn't find any major defect with our professional snags. We really loved our new home. The willow groove area is one of their best project I believe. I want to specially thanked to Tony, Lynn and Jools, you people are superstar, the way you dealt with us. We are really pleased with persimmon team.

Reply from Persimmon Homes
Kyle (Joiner) 5 star snags fixed in no time 👌

Reply from Persimmon Homes
Had excellent service and experience with Kyle (Joiner) from Persimmons. I had to get my door adjusted and new seal put in and he carried out a very thorough and professional job.

Reply from Persimmon Homes
We had an amazing experience buying our new build home, and we couldn't be happier with the support we received from Leigh throughout the entire journey.
From our first meeting right through to the handover of our keys, Leigh was always professional, friendly, and incredibly helpful. She kept us informed every step of the way, answered all of our questions with patience, and made the whole process feel smooth and stress-free.
Thank you, Leigh, for all your hard work and dedication. We absolutely love our new home, and we're so grateful for everything you did to make our home-buying experience such a positive one.

Reply from Persimmon Homes
Friendly, helpful and not pushy service. Honesty to my question and genuine trust in what is a huge process

Reply from Persimmon Homes
Today Ben and James came to my house and sorted my door issues out at once.came back to replace door handle shortly.all sorted out,thank you.good service.

Reply from Persimmon Homes
Kyle and Allan came to do some small repairs in our bathroom. Very professional service.

Reply from Persimmon Homes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.