David Wilson Homes Reviews 6,509

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the home-buying process. Many highlight the exceptional customer service, noting that team members are knowledgeable, responsive, and make the experience stress-free. People frequently commend the smooth and efficient service, from initial inquiries to moving in, often attributing this to the dedication of individual sales and site managers. However, some customers also noted issues with the quality of the homes, mentioning snags and poor workmanship, including plumbing problems and concerns about the overall build. A few reviewers were dissatisfied with the after-sales service, describing it as slow and unhelpful. Additionally, some people expressed concerns about the location, specifically regarding unfinished surrounding areas and certain community aspects.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers generally find the service to be positive, with many praising the helpfulness and professionalism... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent build quality, high... See more

Location

Customers consistently note ambiguous experiences with location. While many reviewers express satisfaction... See more

Based on these reviews

Rated 4 out of 5 stars

Peter Hindle & Joe Hands worked well together replacing our front door. They arrived on time and removed any hall furniture that could be in the way and covered larger items with dust sheets. They wer... See more

Company replied

Rated 5 out of 5 stars

Liam and Katie are fantastic. Katie was first class, answering all questions we had at point of sale and made the buying experience stress free. Liam the site manager has also been great since we move... See more

Company replied

Rated 5 out of 5 stars

I’ve recently moved into a house at Winnycroft in Gloucester, and I couldn’t be happier with the experience. The service I’ve received from H, Phil, and their team, along with the sales team—Shara... See more

Company replied

Rated 5 out of 5 stars

I met ‘Giusy’ at the Frome ‘Francis Fields’ Somerset Development site on Saturday 21Mar2026. We hadn’t booked an appointment and felt extremely lucky on the day that she was able to show us an ‘Avonda... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 1 out of 5 stars

Visited their Corby glen site April…

Visited their Corby glen site April 2026 , met with a very abrupt unprofessional sales woman . Completely put us off wanting to purchase a house there . Will not be back

16 April 2026
Unprompted review
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Reply from David Wilson Homes

Hi Chris,

We’re very sorry to hear about your experience. The level of service you’ve described is not what we expect from our sales teams, and we understand how this would put you off.

Your feedback has been shared with the relevant management team so it can be reviewed and addressed.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

We have had to most amazing experience…

We have had to most amazing experience purchasing our forever home with David Wilson. We can not fault them at all. Catriona and Shanice at sholden meadows were absolutely fabulous throughout the process. They were warm and welcoming every time we visited. They would always go the extra mile to help us. I would highly recommend David Wilson as a developer. #plot75forever

10 April 2026
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Reply from David Wilson Homes

Hi Emma,

Thank you for your lovely feedback. We’re delighted to hear you had such a positive experience.
We’ll be sure to pass your kind words on to Catriona, Shanice and the team at Sholden Meadows.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Excellent Work

Excellent Work

9 April 2026
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Reply from David Wilson Homes

Good evening Deepika. Thank you for taking the time to leave this great review.
We're really pleased to hear of the service you've received.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

We have had Mark at our property today…

We have had Mark at our property today to rectify some of the defects. He was amazing and wouldn't hesitate to have him back to our home. He was polite and approachable. Mark went above and beyond to rectify the all the issues on the list.

Regards
Joanne and Andrew
Sundial Place plot 217.

16 April 2026
Unprompted review
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Reply from David Wilson Homes

Hi Joanne,

Thank you for your feedback. We’re so pleased to hear Mark took great care of everything and made such a positive impression, we’ll be sure to pass this on to him.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 3 out of 5 stars

After the 2 year guarantee runs out!

We have now been in a David Wilson new home for nearly three years. When you are under the 2 year guarantee they did come out to rectify mistakes, some more satisfactorily than others. However, now is the time when you are begin to do jobs yourselves that you realise how badly they were built in first place, with no backup of a guarantee. We have plasterboard walls that were cut too short and filled in with foam filler, sink wastes that have been glued in because that didn't have washers, and our now causing leaks, walls where the ceilings are not level which becomes obvious when hanging curtains and numerous screws popping out through the plasterboard.
When reporting to Mercia team the response is "comments will be passed on". Lets hope they start employing better trades when building!!

16 April 2026
Unprompted review
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Reply from David Wilson Homes

Hi Kathy,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.

We’ve been unable to match your details within our system based on the information provided. As a result, we have asked Trustpilot to reach out to you directly to request some further information so we can investigate your concerns fully.

Once we receive your details, we will ensure this is raised with the relevant team for review.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 2 out of 5 stars

We are occupying one of the new houses…

We are occupying one of the new houses purchased in June 2024 from David Wilson in Barkby Thorpe in lime Leicestershire.
All new buildings have their perils and the company have fixed them.
The main problem we have been experiencing is the garden ,
Both front and back Lawn not laid down properly ,The grass from the lawn keeps disappearing and leaves empty patches of soil.
After few complaints they replaced some lawn but unfortunately we are still experiencing the same problem again.
When complained again they have flatly refused to rectify the problem even though it’s under 2 years warranty.
Polite reminder was spelled out to us the 2 years warranty does not apply to lLIVE GRASS basically telling us “TOUUGH LUCK WE HAVE YOUR MONEY SOD OFF”
We ourselves have run a business for over forty years not a corporate business like DAVID WILSON but by god there is a word like BUSINESS ETHICS?

28 March 2026
Unprompted review
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Reply from David Wilson Homes

Hello Bhanumati,

Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with your garden.
Your comments have been noted and will be shared with the relevant team for review. We appreciate you taking the time to raise this with us.

Kind regards,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

DWH purchase.

Great service from sales and site staff throughout.

15 April 2026
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Reply from David Wilson Homes

Good evening, Beverley.
Thank you for your feedback on the service and support you have received from David Wilson Homes.
We are pleased to hear how well the team looked after you through your property journey.
We will pass your comments on to the team.
Have a lovely evening.
Kind Regards, Charlotte.

Rated 5 out of 5 stars

Great work by Mark

Great work by Mark. Exemplary craftsmanship putting right some snagging issues and leaving our house finished to a much higher standard than when we moved in. Highly recommended. Thank you

15 April 2026
Unprompted review
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Reply from David Wilson Homes

Hello James,

Thank you for your feedback. We’re delighted to hear that Mark resolved your snagging issues to such a high standard and that you’re pleased with the finish of your home. Your recommendation means a lot to us.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 2 out of 5 stars

Never Endless Snag, But hopeful 🤞

David Wilson build great homes, and we truly love ours. However, our snagging list unfortunately seems to grow month by month. While they have some great people on their team, a few individuals do let the overall experience down.

I’ve recently reported an issue with the casing around the front door. It has been poorly fitted to the brickwork and excessively sealed with silicone, leaving a messy finish that falls below the standard we expected.

The time from reporting an issue to having it resolved can be quite lengthy. This is no fault of the customer care team, who work extremely hard and are clearly dealing with a constant backlog of issues arising from substandard workmanship.

We also have an ongoing issue with the block paving on our driveway, which was first reported in October 2025 and is still awaiting resolution.

In addition, people are regularly using our land as a cut-through to access a pathway. I requested that David Wilson install additional planting or a metal picket fence to prevent this, but I am still waiting for action since October 2025. I also requested signage to address this issue; however, the signage that was installed has been placed away from my property and does not resolve the problem.

We are now nine months into the two-year warranty period, and while progress has been slow, I remain hopeful that these outstanding issues will be resolved and that there is light at the end of the tunnel.

14 April 2026
Unprompted review
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Reply from David Wilson Homes

Hello Scott,

Thank you for your detailed feedback. We’re sorry to hear about the ongoing issues and delays and we appreciate your patience.

We will pass your concerns on to our Customer Care team to review and ensure these matters are progressed as quickly as possible.

Kind wishes,
Alice from the David Wilson Homes team.

UPDATE
Good afternoon Scott. We're pleased to hear that you are already in direct contact with the customer care team.
The team have advised they will provide regular updates regarding the outstanding issues.
Kind regards, Lily

Rated 5 out of 5 stars

We’ve recently been going through the…

We’ve recently been going through the process of purchasing a new home with David Wilson Homes, and I wanted to share a genuinely positive experience.

From start to finish, the support we received made a real difference, especially given how stressful and unpredictable the buying process can be. A special thank you to Jasmine and Leanne, who have both been outstanding throughout. They have been consistently responsive, patient, and proactive, always willing to step in, chase where needed, and keep things moving forward.

What stood out most was their professionalism combined with a very human approach. They understood the pressure we were under and handled everything with calmness and efficiency, which gave us a lot of reassurance along the way.

It’s rare to come across this level of care and commitment, and it has not gone unnoticed. We’re very grateful for all the support and would highly recommend David Wilson Homes based on our experience so far.

Thank you again, Jasmine and Leanne, you’ve made a challenging process much smoother.

14 April 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon,

We are happy to hear about your positive experience purchasing your new home. It's great to know the support you received made a real difference and we appreciate your recommendation.

Kind regards,
Ros

Rated 2 out of 5 stars

Pointless Part Exchange Price

Pointless Part Exchange Price - Firstly, Kerry @ Pastures Place development has been excellent, knowledgeable, informative and attentive, none of the below is aimed her way, our issue is what feels like pure greed on DWH’s part. We identified a house/plot several months ago but it wasn’t ready, so we patiently waited until it was getting close to coming to market, we had done part exchange before with DWH it was smooth, convenient and the valuation of ours and complete deal was on point, hence wishing to do it again, we also knew part exchange was available on the new desired plot as long as the difference was a 20% increase in their favour, we also knew the approximate value of our current property but thought to get it independently valued prior to pursuing figures from DWH’s “Agents of Choice” This independent valuation backed up our predictions, plus a bit extra. We understand how some agents work going in stronger with values to win your business but even with a £10k-£20k drop we would be happy, so negotiation would definitely be there for anyone wanting to buy our house on the open market, and we have done significant improvements in the last 5 years with new kitchen, bathrooms, windows, garage conversion totalling close to £50k. The part ex valuation from DWH’s agents was, hold your breath… £62k below our independent value!! This simply makes it unviable for us to proceed to reserve our much desired plot, even the “Move Maker” option came in at £50k less than our independent valuation and this option means you cannot secure the plot until you are sold! So, there’s a risk of losing the plot you want anyway, the house we would like to buy won’t be finished until late October (it’s not even mid April yet) would a swift buyer of our property via Move Maker hang on so long? Their agents have understandably done the statistical market checks to gauge the value of our house with current sales/trends etc, but the comparative sold houses are not even in our location it’s like comparing Old Kent Road to Trafalgar Square, I’m sincerely not being a snob about this I even went mid table monopoly there for our own house, we don’t live in Park Lane but it’s a substantial plot, well maintained and fully modernised. Our neighbour sold 18 months ago for just under our independent value, practically the same house type too, but untouched since built in 2004 so it needed £30-50k (spec dependent) to modernise which the new owners have since done, does this now make it worth £40-£50k more than ours? Of course not, and we’ve done everything already to modernise ours. I would also say the locations they have compared us to get valuations from have had to be used to find data as hardly anyone sells where we reside as it’s peaceful and safe! Anyway, I’ll hop off the soap box, overall we are hugely disappointed and it would have been our second DWH purchase too, so to think about any kind of loyalty scheme, you may as well forget it! The irony is the incentives being thrown at their unsold stock on Rightmove just proves the decent margins they can achieve without trying to steal our current house.

Again, Kerry has been 1st class, there is no reflection in the service received whatsoever from her, I’m in sales too and know the challenges faced, I think the team above need to be ashamed of the deal presented to her that she has then presented to us as potential repeat customers. A huge lowball for our house and full up money for their’s has made me question their business integrity or simply they don’t want part exchange customers anymore, so it’s a way to get us off the hook?!

Edit: Lily, if you contact Kerry at Pastures Place we were looking to reserve plot 70, she has all my contact details, thanks Matt K

13 April 2026
Unprompted review
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Reply from David Wilson Homes

Good evening Matt. We appreciate you taking the time to leave this review and we're sorry to hear of your disappointment with the part exchange scheme. We would like to share your feedback with the relevant management team.

We have instructed Trustpilot to gain further information. Please do add your full name and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards, Lily

Rated 5 out of 5 stars

New Build Home

We visited a few new builds in the area and finally settled for a David Wilson home as they suited our needs perfectly,and are built to a very high standard. Our sales advisor Catriona was, and is super helpful, knowledgeable and friendly.Then along with Steph we reserved our first new build. The process was very quick as the house was built and ready to go. Six weeks later we were in and I can honestly say that we felt at home straight away. The quality of the build, fixtures, fittings and garden are tremendous. I really haven’t found any problems or snags worth mentioning whatsoever, it’s been a dream!! Thank you David Wilson homes you are highly recommended!!

30 March 2026
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Reply from David Wilson Homes

Hello Peter,

Thank you for your review and for choosing David Wilson Homes. We’re delighted to hear you’re so happy with your new home and that Catriona and Steph supported you throughout your journey.

We appreciate your recommendation and wish you many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

New home B in W

Ashley has been very helpful even met me and my family in Pontefract to show us round the Eckington house. I'm downsizing and think the Eckington will be perfect for me.

10 April 2026
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Reply from David Wilson Homes

Good morning, Sara.

We are happy to hear that Ashley has been helpful. It is great to know that the house seems like the perfect fit for your needs. Thanks for your positive feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Very informative

Very informative, polite and helpful staff.

10 April 2026
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Reply from David Wilson Homes

Good evening.
Thank you for sharing your experience with David Wilson Homes.
We are pleased to hear how helpful our staff were in your home buying journey.
We will pass your kind feedback onto the team.
Have a lovely evening.
Kind Regards, Charlotte.

Rated 5 out of 5 stars

Brilliant incentives

Brilliant incentives, high spec houses offered and great communication throughout the buying process - especially useful as a first time buyer.

26 March 2026
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Reply from David Wilson Homes

Good evening.
We are pleased to hear how the team have made, what can be a stressful journey, into a supportive and positive experience for you.
Thank you for choosing David Wilson Homes for your first home, we wish you much happiness with this exiting new chapter.
Kind wishes, Charlotte.

Rated 5 out of 5 stars

From our initial phone call regarding…

From our initial phone call regarding the site at Lapwing Green, to the wonderful greeting and meetings with Luna and Heather, the introduction to our new home by Matt and through to the ongoing support from Connor and Dean we continue to be truly impressed by the service offered by DWH. Thank you to all of you, sincerely.

19 December 2025
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Reply from David Wilson Homes

Good afternoon, Mike.

We appreciate you sharing your experience at Lapwing Green. We are happy to hear that you were impressed with the team. Thank you for your positive feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Our experience buying our first hone with DWH

Buying our first home was a big step for my wife and I, so we took our time researching and visiting different builders across the UK. We eventually chose David Wilson Homes because of the quality of their properties and their attention to detail in finishing.
But the real reason we settled on Glenvale Park, Wellingborough was Georgia.
From the very beginning, she was simply amazing—warm, honest, and genuinely invested in helping us make the right decision. She kept us informed every step of the way, fought to get us a great deal, and supported us through all our choices, from materials to upgrades.
We had met another great sales representative at Wendel View, but Georgia’s care and dedication stood out. She made what could have been a stressful process feel smooth and exciting.
We are truly grateful, and David Wilson Homes is very fortunate to have someone like her.

Since moving in, Shane has also been very helpful to us, he is prompt, listens to any issues we raise and does his best to resolve it as quickly as possible.
We are very happy with the DWH team at Glenvale park so far and hope that our after sale experience will remain stress free.

9 April 2026
Unprompted review
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Reply from David Wilson Homes

Good morning, Patrick.

We are happy to hear about your positive experience. It's great to know that Georgia and Shane helped make the process smooth and exciting for you. We appreciate your feedback and are glad that you're happy with your new home.

Kind wishes,
Isla.

Rated 5 out of 5 stars

I have only just begun the process,and…

I have only just begun the process,and I cannot find fault with the sales staff's attitude and helpfulness.
A stressful affair made easy.
Mike

9 April 2026
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Reply from David Wilson Homes

Good evening, Mike.

We are happy to hear that our Sales team have been so helpful. Thank you for sharing your feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

So far so good…

So far so good… I only hope that I still get the attention right through to my move in..

2 April 2026
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Reply from David Wilson Homes

Good evening.

We are happy to hear that your experience has been positive so far. Thank you for taking the time to leave us a review.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Amazing home

Amazing home - exceeded expectation - friendly sales team aswell as site managers always on hand to help!!!

27 March 2026
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Reply from David Wilson Homes

Good morning Sharan. Thank you for taking the time to leave a review and it's great to hear that the whole team at Willow Grove have looked after you so well. Wishing you many happy years in your new home. Kind regards, Beth.

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