Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... See more
Company replied
Friendly & very helpful support! After 5 years of intensive use in a very hard water area, our boiling water tap tank started leaking. I called P&R support, and got straight through to Owen, who was b... See more
Company replied
I had a problem with a shower rose and called in. Tom at Perrin and Rowe immediately owned the issue admitted that particular model had had similar issues and has sent me the upgraded version at no c... See more
Company replied
Company details
Written by the company
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contact info
Ferry Lane, RM13 9JY, Rainham, United Kingdom
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Ordered Monday morning x delivered and working Tuesday, inside 24 hours.
10 June 2025
Unprompted review
Reply from Perrin & Rowe
Dear Michael, Thank you for reviewing Perrin & Rowe on Trustpilot. It's very much appreciated. We're glad to hear that your part arrived quickly and been fitted successfully. Please do not hesitate to contact us again, at any point in the future, for advice or assistance.
Fantastic customer service
Fantastic customer service. A couple of issues with a tap sorted really quickly. Thank you
2 June 2025
Unprompted review
Reply from Perrin & Rowe
Dear Ed, Thank you for taking the time to post a Trustpilot review of Perrin & Rowe. We can usually diagnose any tap issues fairly quickly, and we stock spares - if required - for almost every tap we've ever made. So please do not hesitate to call, at any point in the future, if we can be of further assistance.
High quality all round
High quality products, and if anything goes wrong you’ll also experience high quality, genuine customer service. As I stated in correspondence with P&R, all too rare these days!
5 June 2025
Unprompted review
Reply from Perrin & Rowe
Dear Joe, Thank you for posting a Trustpilot review of Perrin & Rowe, and for the kind comments. We are here for the lifetime of your tap, and can help with most issues that arise, so please do not hesitate to contact us if we can be of further assistance.
Warning no after care.
Warning
Perrin and Rowe customers.
If you are planning on spending quite a bit on taps please think again about using Perrin and Rowe.
My kitchen was installed 3 months ago and the rinse was leaking from the first day.
Although they sent me a spare rinse and a sheet of troubleshooting nothing worked.
So it seems despite far too many calls and emails for one tap nothing is being done.
I am just supposed to keep hoping for action.
Or swallow the loss and buy new taps.
There is basically no after care service.
28 March 2025
Unprompted review
Reply from Perrin & Rowe
Dear Carolyn,
Thank you for your feedback on Perrin & Rowe. We do genuinely appreciate all comments, positive or negative, and use them to improve our service. In your case, something has clearly gone wrong and we are anxious to put things right. We haven't been able to track your name on our system, so could we ask you to contact our Customer Services Manager, Wasiq, by email: wasiq.khan@fbin.com
I had an issue with Kitchen tap
I had an issue with one of taps i bought and the team were really helpful and came back to me straight away with the information i needed .
20 May 2025
Unprompted review
Reply from Perrin & Rowe
Dear Ben, Thank you for posting a review of Perrin & Rowe on Trustpilot. It's greatly appreciated. We're glad to help, and remind you that our Customer Services team are available for the lifetime of your tap for advice and assistance.
First-class customer service
First-class customer service from Perrin & Rowe's Craig, who dealt with my issue with timely attention to every detail, comprehensive product knowledge and professional courtesy. Thank you: why isn't life always like this? P. Scott
13 May 2025
Unprompted review
Reply from Perrin & Rowe
Dear Phillip, Thank you for taking the time to review Perrin & Rowe on Trustpilot. It's very much appreciated - as a small British manufacturer, every review really does make a difference. We're glad we could help, and we'll pass your kind comments on to Craig.
Perrin & Rowe - Customer Satisfaction
Customer service representatives were really helpful when dealing with my enquiry. The replacement part for my kitchen taps was delivered ahead of the predicted date by a matter of days not weeks. Thank you Perrin & Rowe
2 May 2025
Unprompted review
Reply from Perrin & Rowe
Just a brief note to thank you for posting a review of Perrin & Rowe on Trustpilot. We very much appreciate the positive feedback, and glad to hear you have received the part. If you need any help with fitting, please do not hesitate to call our Customer Services team for guidance. The team are available for advice at any stage in the lifetime of your tap.
Very impressed …
I have a number of P&R taps which were fitted about 4 years ago - small leak under one and the team were brilliant. Talked me through and arranged replacement valve. Very impressed not only with the products but the customer support. Well done Perrin & Rowe
8 May 2025
Unprompted review
Reply from Perrin & Rowe
Dear Neil, Thank you for reviewing Perrin & Rowe on Trustpilot. You kind comments are very much appreciated. We design our taps to be straightforward to maintain, without resorting to a plumber, and we're always happy to help with guidance and spare parts, if required. Please do not hesitate to contact us again, at any stage of your tap's life, if you need further assistance.
Reply from Perrin & Rowe
Dear Rainer, A quick note to acknowledge your five star review on Trustpilot. We really do appreciate it, thank you.
I needed a spare part for my kitchen…
I needed a spare part for my kitchen tap and having navigated my way around secondary sellers found the Perrin & Rowe number.
From start to finish an excellent service: the phone was answered within a couple of minutes, the operator took pains to ensure we had identified the right part and explained that depending on stock levels delivery could take up to a few weeks but most likely less.
THREE days later the part arrived…… Brilliant.
29 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Mr Rodd, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comments. We do aim to stock spares for almost all the taps we have ever made, and design them for straightforward home maintenance. However, if you need any assistance fitting the part, please do not hesitate to call us. Hopefully your tap will give you many more years of satisfactory service.
Reply from Perrin & Rowe
Dear Jackie, Thank you for posting a review of Perrin & Rowe on Trustpilot. We really appreciate your kind comments, and remind you that our Customer Service team are available for advice or assistance for the lifetime of your tap.
Perrin and Rowe customer services were…
Perrin and Rowe customer services were fabulous. Helped me tirelessly to try to fix my tap. Thank you for your kind and patient service.
24 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Katie, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your generous comments. Hopefully your tap is now fully operational once again, but if you need any further assistance, now or in the future, please do not hesitate to contact our Customer Services team.
Best-in-Class service
When our kitchen was refurbished many years ago our fitter recommended a Perrin & Rowe mixer tap in the Etruscan style for our dual sinks. Although it was expensive (gold plated) we're so glad we followed his advice. Recently we noticed that the gold plating on the spout had developed some unsightly cracks. We contacted Perrin & Rowe to enquire about a replacement spout and they said they would supply us with a new one under their 25-year warranty (yes, TWENTY-FIVE YEARS). That is awesome service! Well done Perrin & Rowe.
24 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Imelda, Thank you so much for taking the time to review Perrin & Rowe, and for your kind comments. We make taps to last, but occasionally problems do arise, and we're pleased that you contacted us to resolve the issue. If you need any assistance fitting the spout please do not hesitate to contact us. And of course our Customer Services team are available for the lifetime of the tap.
Efficient service
Had an issue with a diverter in a kitchen tap. Replacement supplied and clear instructions provided on how to fit.
24 April 2025
Unprompted review
Reply from Perrin & Rowe
Thank you for taking the time to review Perrin & Row on Trustpilot. It's particularly helpful to receive feedback on our fitting instructions, and we're glad you found them straightforward. Please do not hesitate to contact us again, should you need further assistance.
Perrin and Rowe have been brilliant
Perrin and Rowe have been brilliant. Not only are their taps the best, their customer service is fantastic. I could not recommend them more highly and will use them again in the future.
17 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Olivia, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your very kind comments. We very much appreciate your recommendation, and will pass your appreciation back to the Customer Services team. Thank you once again.
Amazing service
Amazing service. 10 years after having bought our kitchen tap from Perrin & Rowe, I called in looking for a part. They pulled up my details, took time to explain what might have happened and then shipped the part I needed. Exemplary.
14 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Simon, thank you for taking the time to write a Trustpilot review of Perrin & Rowe. We very much appreciate it. Our products are designed for straightforward maintenance and longevity, and stock parts for almost every tap we have ever made. Your tap will hopefully have many more years of satisfactory use ahead, but please feel free to contact us, at any point, should you need further assistance.
Hot tap issue - positive response
Returning from a few days away, our hot tap boiler wouldn’t restart. This resulted in three calls to P&R Customer Services to run through some trouble shooting.
All three calls involved pleasant, polite, patient and attentive staff members who were very clear and helpful. This is what customer services should be like. Well done team. 👍🏼
16 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Adrian, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're sorry that you had problems with your hot tap, but hopefully you're fully up and running again now. Our Customer Services team is always available, at any stage of your tap's life, for advice and assistance, so please do not hesitate to call if you have any further issues.
Olivia
Olivia! What a star! Great job diagnosing my issue and getting the right parts over to me and providing exactly the instructions I needed. Just the perfect customer service experience! Well done Olivia!!!
8 April 2025
Unprompted review
Reply from Perrin & Rowe
Dear Mawgan, Thank you for posting a review on Trustpilot - we really appreciate it. We're delighted we could help, and will pass your kind comments back to Olivia. Please do not hesitate to contact us again if we can be of further assistance.
Knowledgeable and easy aftercare
We moved into a new apartment and found that the tap leaked on full power. The plumbers came and declared (without any inspection!) that it needed a new tap.
I contacted Perrin & Rowe who advised that a 'self-repair' would be possible with a free o-ring kit that they would provide.
It arrived the next day and it was easy to fit and the tap hasn't leaked since.
Thank you Craig and the Perrin & Rowe team.
12 March 2025
Unprompted review
Reply from Perrin & Rowe
Dear Paul, Sorry for the delay in responding to your review. Thank you for taking the time to write, and for your kind comments. Our taps are designed and made in Britain, and our aim is to make them straightforward to maintain without needing to be replaced. Hopefully having 'adopted' the Perrin & Rowe tap, you will enjoy using it! Please feel free to contact us again if we can be of further help.
Reply from Perrin & Rowe
Dear John, Just a brief note to thank you for posting a Trustpilot review of Perrin & Rowe, and for your kind comment. Please do not hesitate to contact us, at any stage in the life of your tap, if you need advice or assistance.
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