Panache Cruises Reviews 

3,165
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 968 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional, friendly demeanor, making interactions pleasant and productive. The booking process is frequently described as easy, smooth, and efficient, with many appreciating the prompt responses and clear communication from agents. Reviewers often highlight the competitive pricing and the excellent service received, noting that the company often secures better deals. Many people appreciate the personalized care and attention, with staff going above and beyond to ensure customer satisfaction and resolve issues. Consumers express high trust in the company's reliability and often state their intention to rebook future trips, finding the service superb.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Price

People report positive experiences with price, consistently finding competitive pricing and excellent deals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked two Explorer Journey's cruises with Panache and I must say, Charlene Snaith was absolutely fantastic to deal with. Friendly, extremely knowledgeable and the costings were extremely competitive... See more

Rated 5 out of 5 stars

We were recommended to go on a cruise by another company but before booking with them checked cruise company listings and found Panache. Helen immediately came back with a better price. She also put a... See more

Rated 5 out of 5 stars

First time booking through Panache. Jill was helpful & communicated throughout, answering our questions & explaining what was included etc. Friendly, personable & knowledgeable. Although we haven'... See more

Rated 5 out of 5 stars

We have booked a couple of cruises via Panache now. Not only do they manage to get us an excellent price but on one occasion, more on board spend (thank you Georgia). More importantly though is the in... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,165)

982 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time booking through Panache.

First time booking through Panache.
Jill was helpful & communicated throughout, answering our questions & explaining what was included etc.
Friendly, personable & knowledgeable.
Although we haven't had our trip yet, we trust Jill will assist us along the way.

17 July 2026
Rated 5 out of 5 stars

The representative Nicola…

The representative Nicola Tempest-Mitchell was really good in finding a suitable river cruise. The dates we wanted were in the next two months.
Hopefully the River cruise is going to be as good as the booking experience.

19 July 2026
Rated 5 out of 5 stars

River cruise

Everything explained very well by Nicola who got us an excellent deal on a river cruise just explained to her what I was looking for and she did the rest

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Personal and professional service

Karen at Panache was extremely helpful and really took the time to understand the type of cruise experience we were looking for. Her recommendations were perfectly in tune with our travel style, and throughout the booking process she was both personal and professional. We felt valued as customers and wouldn’t hesitate to recommend her and Panache Cruises.

15 July 2026
Rated 5 out of 5 stars

Highly recommend using Panache Cruises

Nicola was able to answer all of my questions and talk through the options for our cruise to Alaska. She investigated with the cruise lines to get the best price deal on offer and quickly rang back with an update. The details were sent through by e mail so we had the full information to enable us to select the best cruise for us as first time cruise folks. We got better deal than going direct to the cruise lines themselves. It was easy to book. Great service. Would recommend.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Booked my 4th cruise with Karen at…

Booked my 4th cruise with Karen at Panache Cruises yesterday. Another excellent experience. As ever Karen is friendly, quick, efficient and extremely helpful. Got me a great price too. The whole process from quote to booking was seamless. Wouldn’t hesitate to recommend Karen and Panache to anyone looking to book a cruise.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient for booking.

Speedy and efficient for booking.

Scenic group is the only cruise company to demand FULL payment ONE WHOLE YEAR in advance. Others it's 3 months which gives them first consideration.
Sadly, this is the only option for the Seychelles at the moment!

13 July 2026
Rated 5 out of 5 stars

Fabulous Elitsa at panache cruises!

I love booking with Panache cruises!
Elitsa is so helpful and knowledgable. She helps guide me every time I book a cruise.
She knows the cruise lines, which one is best for the places I want to visit and I love discussing them with her.
She also has loads of patience as I often ask her for different quotes on different lines in different parts of the world all at once, and she just does them all and leaves me to digest them all without any pressure at all.

I highly recommend Elitsa and Panache cruises anytime you need a cruise to anywhere!!

17 July 2026
Rated 5 out of 5 stars

Great first experience

Thanks to Karen for assisting us with our first booking with Panache. It was a seamless experience, and Karen was very informative and communicative.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Nicola from Panache

Nicola from Panache was very professional and extremely helpful. She was very patient when we couldn’t decide which Explora Journeys cruise destination we wanted to go with and she made our decision very easy in the end, so thank you Nicola.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time that we have…

This is the second time that we have used Nicola at Panache Cruises. She has been extremely proactive and helpful and has made the whole process of booking our cruise with Explora very easy. We have appreciated her help very much.

15 July 2026
Unprompted review

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