Absolute best product ever! In a pinch when having to buy a new phone, I bought a case made by a competitor. The first time I dropped my phone, the screen protector shattered. Every Otterbox case... See more

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Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
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It was very good and quick an no bs
Always great products
Always great products, fast shipping and warranty if needed is never an issue. These are the reasons we keep coming back. We tried the cheap stuff and quality wins everytime.
May use AI-assist with repliesRead more
Wish I could give 5 stars and Zero…
Wish I could give 5 stars and Zero stars at the same time. I love their cases but their screen protectors , you need an engineering degree to apply them directly with the indepth manual it comes with ( keep it simple stupid) . Not to mention if it's not applied exactly correctly, the screen protector cracks and you're screwed
Go back to your old ones from years ago . Finally, their customer service my one or to get in contact with a human being is impossible, horrendous customer service.

Reply from OtterBox
The free holster ordering was easy
The free holster ordering was easy, shipping was fast and it looks like an awesome product, but unfortunate for me I ordered the wrong one so it won't work for my phone.
I really love these cases
I really love these cases. I have used otterbox cases for several years. The new one on my iPhone 17 pro looks cool and is very strong
I wanted a belt clip
I wanted a belt clip. i was told i could get a clip with a purchase of defender case
order number DTC4754640

Reply from OtterBox
Quality product delivered in timely…
Quality product delivered in timely fashion. I wish I would have known that the Otterbox Case does not work well with other chargers. It works great with the charger made by Otterbox. I would not have wasted my time on a different charger.
Very happy with your product
Very happy with your product, it's level of protection and rugged exterior.
i accomplished what i needed to do in…
i accomplished what i needed to do in under one minute. search-evaluate-select and pay.
My first case finally had wear and…
My first case finally had wear and needed replacement. The timing was perfect to get the 4th discount. Thank you!
I will always use OtterBox to protect my phone!
OtterBox always does a great job, especially when it comes to their warranty on cases. You just have to submit a photo of your case being damaged and they will gladly help you get a new one. I will always use our boxes for my phones to keep them safe! They also deliver really fast!
The only downside to this product is…
The only downside to this product is that the opening to the USB-C socket is too small to allow direct use of a charging battery (I use Anker) - I had to buy a short cable to allow use of my battery. Other than that, great Otter Box quality and the confidence it brings.

Reply from OtterBox
I order for my iPhone 17 pro max and I…
I order for my iPhone 17 pro max and I receive one that I don’t have idea for that size it too small.

Reply from OtterBox
I'm giving Otterbox a second chance…
I'm giving Otterbox a second chance after my first wristband broke after a few weeks. Hopefully the next one isn't as fragile

Reply from OtterBox
Searching and buying Otterbox holster…
Searching and buying the Otterbox holster for my Samsung Galaxy S25 Ultra was easy and simple.
The site was easy to navigate and the…
The site was easy to navigate and the ordering process easy. I received my product quickly and the notification process kept me in the loop every step of the way.
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