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OtterBox Reviews 

104,805
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 80,249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, highlighting its effectiveness in protecting devices from damage, even in demanding environments. Many people appreciate the reliable warranty process and the responsive customer service, which makes resolving issues straightforward and efficient. The user experience, from website navigation to product fit, is often described as excellent and easy to use, leading to high satisfaction and repeat purchases. However, some customers also noted issues with the warranty process, reporting difficulties in filing claims or receiving incorrect replacements. A few other people also felt that customer service could be unhelpful or slow to respond, especially via email, and mentioned a decline in product quality over time. Additionally, some reviewers expressed disappointment regarding the removal of the belt clip holster from standard packages and occasional sound quality issues with certain cases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting its durability and protection, with... See more

Quality

People report positive experiences with quality, highlighting the durability and protective nature of the... See more

Warranty

Customers generally express satisfaction with the warranty, often citing it as a key reason for choosing... See more

Customer service

Users describe positive interactions with customer service, with many reviewers consistently praising the... See more

User experience

Clients share positive opinions on user experience, with many reviewers reporting a great, effortless, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolute best product ever! In a pinch when having to buy a new phone, I bought a case made by a competitor. The first time I dropped my phone, the screen protector shattered. Every Otterbox case... See more

Rated 4 out of 5 stars

I like the case, I like the screen protector... I'm getting a weird issue where it's like a privacy screen when I'm wearing my polarized glasses with the screen protector.. really dark but can see it... See more

Rated 5 out of 5 stars

The iPhone 15 Pro Max OtterBox Glass Screen Protector goes on like literal magic! My jaw literally dropped. And it is so much more durable and protective and affordable than any other product out ther... See more

Rated 5 out of 5 stars

This is a well-known trusted product. I've purchased three (3) Otterbox products for my previous phones and two (2) for my family. Once they elimi ated the old, integrated screen protectors from the... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

About OtterBox

Written by the company

We’ve got your back

Written by the company

As the most trusted Smartphone Case Brand in the U.S.,
OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105K reviews

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4.4

All reviews

(104,805)

73,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Always great products

Always great products, fast shipping and warranty if needed is never an issue. These are the reasons we keep coming back. We tried the cheap stuff and quality wins everytime.

8 July 2026
Rated 2 out of 5 stars

Wish I could give 5 stars and Zero…

Wish I could give 5 stars and Zero stars at the same time. I love their cases but their screen protectors , you need an engineering degree to apply them directly with the indepth manual it comes with ( keep it simple stupid) . Not to mention if it's not applied exactly correctly, the screen protector cracks and you're screwed
Go back to your old ones from years ago . Finally, their customer service my one or to get in contact with a human being is impossible, horrendous customer service.

8 July 2026
Unprompted review
OtterBox logo

Reply from OtterBox

We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

I really love these cases

I really love these cases. I have used otterbox cases for several years. The new one on my iPhone 17 pro looks cool and is very strong

21 June 2026
Rated 1 out of 5 stars

I wanted a belt clip

I wanted a belt clip. i was told i could get a clip with a purchase of defender case

order number DTC4754640

8 July 2026
OtterBox logo

Reply from OtterBox

With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!

Rated 5 out of 5 stars

Quality product delivered in timely…

Quality product delivered in timely fashion. I wish I would have known that the Otterbox Case does not work well with other chargers. It works great with the charger made by Otterbox. I would not have wasted my time on a different charger.

1 July 2026
Rated 5 out of 5 stars

I will always use OtterBox to protect my phone!

OtterBox always does a great job, especially when it comes to their warranty on cases. You just have to submit a photo of your case being damaged and they will gladly help you get a new one. I will always use our boxes for my phones to keep them safe! They also deliver really fast!

10 June 2026
Rated 3 out of 5 stars

The only downside to this product is…

The only downside to this product is that the opening to the USB-C socket is too small to allow direct use of a charging battery (I use Anker) - I had to buy a short cable to allow use of my battery. Other than that, great Otter Box quality and the confidence it brings.

5 May 2026
OtterBox logo

Reply from OtterBox

Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!

Rated 1 out of 5 stars

I order for my iPhone 17 pro max and I…

I order for my iPhone 17 pro max and I receive one that I don’t have idea for that size it too small.

1 July 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 3 out of 5 stars

I'm giving Otterbox a second chance…

I'm giving Otterbox a second chance after my first wristband broke after a few weeks. Hopefully the next one isn't as fragile

8 July 2026
OtterBox logo

Reply from OtterBox

Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!

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