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OtterBox Reviews 

105,540
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and robust protection, keeping phones safe from drops and daily wear. Many people appreciate the cases' durability and reliability, often using them for years across multiple devices. Reviewers frequently highlight the excellent customer service and the company's commitment to honoring product warranties. However, some customers noted concerns about product quality, specifically holsters breaking or cases becoming loose over time. A few others also felt that warranty claims could be challenging, with difficulties getting replacements or reaching customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its protective qualities and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the heavy-duty and durable... See more

Warranty

Customers consistently note positive experiences with warranty, with many praising the ease and speed of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Consumers generally report a positive user experience, often praising the ease of navigating websites and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to get free holster once I went into online site. I tried several times to scan QR code, but it did not work. With QR code, I would add holster to cart, but it would get deleted and go back to... See more

Rated 4 out of 5 stars

The shipment for the replacement belt clip holder for my broken one for the Galaxy S26 Ultra was shipped and delivered in a reasonable amount of time, but my phone with the Otterbox Defender Pro case... See more

Rated 4 out of 5 stars

Very helpful. Wanted to have more details about product available. Do I really need a glass screen protector to keep my screen safe in the otterbox for iPhone Air? My past otterboxes always said my ph... See more

Rated 4 out of 5 stars

The only problem was making sure the case I was purchasing is water tight. It's hard because I don't think otterbox offers the same case as the Lifeproof case I started with. The only drawback to the... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

About OtterBox

Written by the company

We’ve got your back

Written by the company

As the most trusted Smartphone Case Brand in the U.S.,
OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106K reviews

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4.4

All reviews

(105,540)

74,624 reviews in the last 12 months

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Rated 3 out of 5 stars

Okay for iPhone 17, not perfect.

Good phone protection and well made. The case is a bit more bulky than other brands which you need to get used to. Good feel for the side buttons. I just received the free holster and am trying it out. Not real impressed with the holster. Stiff plastic and bulky. May look at other manufacturers in the future.

16 July 2026
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Reply from OtterBox

Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!

Rated 1 out of 5 stars

I tried to edit my order minutes after…

I tried to edit my order minutes after completing it but you refuse to change the address. Now there is no guarantee that it will arrive safely. And your ‘customer service’ is basically saying tough luck.

16 July 2026
OtterBox logo

Reply from OtterBox

We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.

Rated 5 out of 5 stars

Great product and service.

The delivery was great, it was fast, there was no delay, it was accurate. And also, the case that I bought is amazing, is classy while being very protective at th same time, looks really cool on mu new phone. The screen protector is also a 10/10.

9 July 2026
Rated 4 out of 5 stars

Great product but ordering needs tweaks.

Otterbox products are excellent and durable. The warranty is great. The only thing I could see improvement on would be simplifying ordering belt clips for the Defender series. You have to wait for the case to ship before you can get the QR code to order the belt clip. It would be easier if there was an option to include the free belt clip while ordering the case so you could receive both at the same time. Shipping was fast, but I still had to carry my phone around for a few days while waiting for the belt clip to arrive, which is inconvenient for my job and why I need a belt clip to begin with.

8 July 2026

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