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OtterBox Reviews 

104,630
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 80,249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, highlighting its effectiveness in protecting devices from damage, even in demanding environments. Many people appreciate the reliable warranty process and the responsive customer service, which makes resolving issues straightforward and efficient. The user experience, from website navigation to product fit, is often described as excellent and easy to use, leading to high satisfaction and repeat purchases. However, some customers also noted issues with the warranty process, reporting difficulties in filing claims or receiving incorrect replacements. A few other people also felt that customer service could be unhelpful or slow to respond, especially via email, and mentioned a decline in product quality over time. Additionally, some reviewers expressed disappointment regarding the removal of the belt clip holster from standard packages and occasional sound quality issues with certain cases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting its durability and protection, with... See more

Quality

People report positive experiences with quality, highlighting the durability and protective nature of the... See more

Warranty

Customers generally express satisfaction with the warranty, often citing it as a key reason for choosing... See more

Customer service

Users describe positive interactions with customer service, with many reviewers consistently praising the... See more

User experience

Clients share positive opinions on user experience, with many reviewers reporting a great, effortless, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolute best product ever! In a pinch when having to buy a new phone, I bought a case made by a competitor. The first time I dropped my phone, the screen protector shattered. Every Otterbox case... See more

Rated 4 out of 5 stars

I like the case, I like the screen protector... I'm getting a weird issue where it's like a privacy screen when I'm wearing my polarized glasses with the screen protector.. really dark but can see it... See more

Rated 5 out of 5 stars

The iPhone 15 Pro Max OtterBox Glass Screen Protector goes on like literal magic! My jaw literally dropped. And it is so much more durable and protective and affordable than any other product out ther... See more

Rated 5 out of 5 stars

This is a well-known trusted product. I've purchased three (3) Otterbox products for my previous phones and two (2) for my family. Once they elimi ated the old, integrated screen protectors from the... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

About OtterBox

Written by the company

We’ve got your back

Written by the company

As the most trusted Smartphone Case Brand in the U.S.,
OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105K reviews

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4.4

All reviews

(104,630)

73,634 reviews in the last 12 months

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Rated 1 out of 5 stars

The new case designs Rub off...

Bought the new western collection case of the bucking horse and am super disappointed that the design is already rubbing off. Ridiculous after only a couple months of light usage. Ive paid less for much better cases from other brands. Otterbox can do better.

22 January 2026
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Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

I work in the concrete industry

I work in the concrete industry, lots of water and dust! Have ruined several pair of glasses, but my phone has never been damaged some good drops, much water and cement dust screen has stayed clear and scratch free. My first otterbox I had everything, now you have to buy add ons? That's not right. As for the technology in the screensaver, why can't we have this applied to prescription glasses! Keep up the good work, and bring back the whole box for one price! Thanks.
Howard Lemaster

28 June 2026
Rated 4 out of 5 stars

Otterbox Wasn't Correct Size

When placing my order, I confirmed the make/model of my phone to purchase the correct Otterbox fit. I searched their site by using my make/model but when the product arrived, it was too small even displaying on the packaging the correct make/model. So, odd, as I'm unsure what happened but the return of my purchase is going fine so far. I may try to reach out to Otterbox to determine issue as nothing was provided with my explanation of my return when I emailed them.

29 June 2026
Rated 1 out of 5 stars

I was delivered a product that doesn't…

I was delivered a product that doesn't fit my phone. I have to pay to have a handling fee of $8 on each purchase. I guess it's a small price to pay to know I'll not purchase anything from your company in the future. But you made $16

24 June 2026
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

Middle schooler approved

Such a great product all the time, but especially for a middle schooler getting their first phone. While teaching responsibility, it’s nice knowing they have a sustainable case.

29 June 2026
Rated 1 out of 5 stars
OtterBox logo

Reply from OtterBox

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

Rated 5 out of 5 stars

#1 only place to find one.

#1. This is the only place I have found a case for my Pixel 9 Pro xl, and I have been looking for a year. #2 It was a good price,and#C, very fast delivery to Alaska.

28 June 2026

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