Supcase is not the cheapest case for sure but why would I trust a $1000 phone to a cheap yet unreliable case? Besides, I upgrade on a yearly basis and I would want my phone to be in a very very mint c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My holster for my iPhone 13 mini had broken. As an older person, I dislike carrying the phone in my pocket. Unfortunately, the model appears to be discontinued. I called your customer service rep who... See more
Company replied
First off Thank you for the gifts. Let me say I've never had or heard of a company sending a customer a thank you gift I think that's awesome so many businesses don't even get the order righ... See more
Company replied
Hello SUPCASE Team, I just wanted to say how impressed and satisfied I am with both your product and your customer service. The quality exceeded my expectations, and the overall experience w... See more
Company replied
Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.5
Excellent
111 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received an iPhone 16 pro max beetle…
Received an iPhone 16 pro max beetle phone case, the case is near fully enclosed, the screen protector on the front doesn’t fit, the screen is curved when the phone goes inside the case, this is like an air bubble between the phone screen and the see through protector which means when I type I’m pressing against air before my thumbs feel pressure on the phone, terrible quality, only revived it a few days ago, I’m sure they will respond saying sorry to hear that etc however I think that’s designed to keep new customers thinking well at least the company is responding that’s a good sign, however, if your easily swayed by a comment by the company over the actual quality of the product your about to buy then you may be lambs to the slaughter
15 April 2026
Unprompted review
Great products and service
So far, I bought a watch case for my galaxy watch and it's very durable and it looks good. My first one started to get a crack in it. And with the warranty, they replaced it at no cost. I highly recommend your products. I will get a phone case up on my next phone purchase.
17 April 2026
I love the construction of the case and…
I love the construction of the case and the hoster. The customer service was also very good.
17 April 2026
Rugged Case…
Supcase is one of best case I used they are stylish, rugged look and not easily to scratch. Moreover the price are reasonable, I’ll definitely get another one in the future.
10 April 2026
Reply from SUPCASE
Hi Lou,
This is great to hear :)
Always good when a case can handle daily use and still stay looking solid — sounds like it’s doing exactly that for you.
Thanks for the support, and really appreciate you saying you’ll be back again 🙌
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi John,
Thank you for the kind words — we really appreciate it :)
We’re glad to hear you had a great experience with our customer service. That means a lot to the team!
Thanks again for your support 🙏
Best regards,
Supcase Support Team
Best case I could find and great support
This case and belt clip holds my pixel 9 pro phone daily and has worked through miles of hiking, just beneath my fanny pack. It lets me easily get at my one-handed from the belt clip phone dozens of times daily. I can sit, stand or drive without the phone being uncomfortable or falling out out of the belt clip. I wear the phone horizontally, and have the belt clip through a pant belt loop, so it doesn't need to hook onto an actual belt, but I'm sure it could also do that. I initially purchased an Otter Box and my phone fell out of it daily till I had to send the phone in for repairs. This Supcase has saved the day for me. I do wish they had fun colors or patterns, but having my phone safe is far more important. One clip broke off the supcase belt clip after many months, but it was still within warranty and they sent a replacement.
9 April 2026
Reply from SUPCASE
Hi J Norris,
Thank you for sharing such a detailed experience — this was a great read 😊
Great to hear the case and belt clip have been holding up so well through daily use and even hiking. It’s exactly what we designed it for, so it’s awesome to know it’s working the way you need.
Glad our team could also get that replacement sorted for you under warranty. And noted on the colors — we’ll pass that along 🎨
Thanks again for your support, and we hope it continues to serve you well on all your adventures!
Best regards,
Supcase Support Team
My go to case for new iPhones
Supcase case has been my go to case whenever i purchase a new phone. Their cases are made with high quality materials. The design is pretty unique. And the best part of this is they offer it a very competitive price. Ive been a supcase user since the iphone 14 pro max days and still trusting the brand for my 17 pro max. Hoping to see more awesome cases from supcase
30 March 2026
Reply from SUPCASE
Hi maestrongjake,
Really appreciate you sharing this 😊
It’s awesome to hear Supcase has been your go-to since the iPhone 14 Pro Max days — and still going strong on your 17 Pro Max! That kind of loyalty honestly makes our day.
Glad you’re enjoying the quality, design, and value we put into the cases. And noted on the “more awesome cases” part — we’re always working on new ideas, so stay tuned 👀
Thanks again for sticking with us over the years!
Best regards,
Supcase Support Team
Flawless Experience
I've been a Supcase fan for a little over 6 years now and have never had any sort of issues with them, be them regarding the delivery experience or the products themselves. Their Unicorn Beetle Pro cases work as expected and serve their function flawlessly, having always protected my phones just as I expected.
14 April 2026
Reply from SUPCASE
Hi Chris,
Six years as a Supcase fan is seriously impressive — we really appreciate that kind of long-term trust.
It’s great to hear your Unicorn Beetle Pro cases have consistently done their job and kept your phones protected exactly as expected, and that your overall experience (from delivery to daily use) has been smooth throughout.👍
Thanks again for sticking with us over the years — it means a lot.
Best regards,
Supcase Support Team
Replaced case when the easel stand broke
1 February 2026
Reply from SUPCASE
Hi Robert,
Appreciate you taking the time to leave this. We’re sorry the easel stand broke — that’s definitely not ideal.
Glad our team could get a replacement to you, and we hope the new one holds up much better 🤞
Best regards,
Supcase Support Team
I'm always satisfied with my supcase…
I'm always satisfied with my supcase products because of their durability and style. My cases always come quickly and are a perfect fit. Perfect phone protection
14 April 2026
Reply from SUPCASE
Hi Jack,
Sounds like your phone’s been in good hands 😄
Really glad the cases have been holding up well and fitting just right — plus getting to you quickly makes it even better 🙌
Thanks for sharing this!
Best regards,
Supcase Support Team
Excellent customer care and honoring…
Excellent customer care and honoring the warranty.
9 February 2026
Reply from SUPCASE
Hi there,
Glad we could help get this sorted for you. Always good to hear the warranty process went through without any trouble.
Thanks for the kind words 💙
Best regards,
Supcase Support Team
Thank you for top tier quality and…
Thank you for top tier quality and shipping of my replacement. but I got one thing do I need to return of the broken part of my broken case?
13 April 2026
Reply from SUPCASE
Hi Bruce,
Glad to hear the replacement arrived safely and everything’s sorted. No action needed from your side.
If anything else comes up, feel free to reach out.
Best regards,
Supcase Support Team
excellent product
The design, the ease of use the versatility and the great customer service
13 April 2026
Reply from SUPCASE
Hi there,
Really nice to hear it’s been such a solid all-round experience for you. Good to know the design and everyday use are working out well.
And glad our support team could help too — that means a lot on our side.
Thanks for the kind words 🙂
Best regards,
Supcase Support Team
Customer service is absolutely…
Customer service is absolutely brilliant and the phone cases are probably the best on the market to be fair
13 April 2026
Reply from SUPCASE
Hi Julian,
Glad you’re happy with both the customer service and the cases — hearing them called “probably the best on the market” is honestly great to read :)
Best regards,
Supcase Support Team
Best accessory ever !
This is the best case & stand I’ve ever had for a cell phone. The stand pops right on & doesn’t come off til I remove it to charge my phone. It makes my calls a lot easier by holding the phone up & hands free when I’m needing to use my hands for writing notes when I need to do so. I will buy from SUPCASE again ! ! !
1 December 2025
Reply from SUPCASE
Hi Tim,
That’s awesome to hear :)
Glad it’s been working so well for you — especially with the stand staying secure like that.
Sounds like it’s really just made things easier day to day with calls and notes, which is great to hear.
Nice to hear from you — and even better that you’d come back for another SUPCASE!
Best regards,
Supcase Support Team
This case is amazing
This case is amazing. With the added wallet makes it very durable. The added bonus is what you can do with the magnetic wallet. Makes a great hands free- video watching device. No more leaning it against the “Beer Mug.” 😂😂
Definitely recommend both if you are looking for a well designed, very durable and dependable cell phone case / wallet combo. Highly recommended
12 April 2026
Reply from SUPCASE
Hi Rod,
This was a great read — and the “beer mug” solution gave us a smile 😄
Really glad to hear you’re enjoying the case and magnetic wallet combo, especially the hands-free feature for watching videos. That’s exactly the kind of everyday convenience we had in mind when designing it.
Thanks so much for the recommendation — we truly appreciate your support!
Best regards,
Supcase Support Team
Amazing Fast Service and experience
Bought a new case for the Fold 7 on Amazon and noticed the front of the case was damaged. Normally I would go through Amazon but they had run out of stock so I reached out to SUPCASE. I was glad I did they reviewed the case and asked for a photo and once received they sent me out a new replacement quickly. The quaility of the case 7 months on is amazing and would recommend !! Thanks
27 October 2025
Reply from SUPCASE
Hi Dave,
That’s a bit of a rough start with the damage 😅 glad you reached out instead of just dealing with it alone.
Happy we could sort a replacement quickly for you, and even better that the case is still holding up months later 💪
Appreciate you sharing your experience and recommending us — always good to hear real feedback like this.
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi there,
Nice to see this 🙌
Glad you had a good experience with our customer service.
Best regards,
Supcase Support Team
Great product
The case provides excellent protection for my phone. When I had an issue with the belt clip slipping off I called & a replacement was sent immediately. Great customer service. Great quality item.
12 August 2025
Reply from SUPCASE
Hi David,
Glad to hear the case’s been doing a solid job protecting your phone.
And sorry again about the belt clip — good to know the replacement got sorted quickly when you called in. That’s exactly how it should be handled.
Appreciate you sharing your experience here.
Best regards,
Supcase Support Team
It was simple and easy
It was simple and easy. And I had a pre sale question and they answered it with no problem.
7 April 2026
Reply from SUPCASE
Hi Flip,
Glad it felt simple and easy — that’s exactly how it should be.
And nice to hear your pre-sale question got sorted quickly without any hassle.
Appreciate you sharing this.
Best regards,
Supcase Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.