Have used Otterbox Defender series more than 10yrs. It's not as hardy as it claims; the case breaks down esp at bottom where you insert cable and sides. But it does protect yr phone overall from majo... See more
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Review summary
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To my surprise the otter box no longer comes with a holster ??? On the bright side they did offer a promotion for a free holster shipped to my house . One other surprise was I upgraded from 13 pro max... See more
When the cover/stand latch on my Otterbox Defender iPad case broke, I found it easy to apply for warranty coverage. While I didn't receive the promised shipping and tracking information, nine days... See more
I like my new phone case, but the MagSafe magnet isn't as strong as the previous case I used of a different brand. My MagSafe phone grip comes off a lot easier than my other phone case.
Company details
We’ve got your back
Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
4.4
Excellent
102K reviews
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True to the word
got the offer for a free otterbox belt clip. i redeemed the offer and they sent me the clip for free like they said and it came priority
18 December 2025
May use AI-assist with repliesRead more
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FALSE ADVERTISING
FALSE ADVERTISING - Claims 2-day free Shipping. Placed an order Tuesday evening. Item shipped Wednesday morning. Does not show it will deliver until the following week! That is FALSE ADVERTISING!
26 May 2026
Unprompted review
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
I have just not had any problem with…
I have just not had any problem with otter products so staying with what I know..
6 May 2026
Thank you for giving great customer…
Thank you for giving great customer service on a warranty replacement Defender case. I received the new case in a timely manner. Paid only shipping and handling. Much appreciated.
- satisfied customer
5 May 2026
otterBox itself is a good company
otterBox itself is a good company! but whoever they use through FedEx doesn't know how to deliver. I ordered on the Saturday May 23rd saying it's estimated delivery date is May 28th today! But yet notification delivery is the 26th! Said wrong address undelivered after 3pm! Then called FedEx and Customer service 26th same day it didn't show! Customer service said she fixed it and be delivered next day 27th! Woke up too it being sent to another Fedex facility saying delivery today the 28th between 12:30- 2:15 🤔 Now today the 28th Fedex is saying that it'll be delivered tomorrow 29th even though they said it was gonna be delivered yesterday, the day before that, and the day the day before that and I am still waiting! i'm just not understanding at the first FedEx facility was gonna deliver it straight to my address approximately 35 minutes away from that facility! So if they couldn't deliver it cause my condo "unit number was missing" then blamed it on the sender Otter! why send it to another FedEx yesterday evening saying it would be delivered today! just very frustrating paying on that stupid shop app Then have Fedex everyday something different on delivery! i've always had problems when shipped through Shop app!
26 May 2026
Unprompted review
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
I been waiting on a response of my…
I been waiting on a response of my package and nothing
16 May 2026
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
I needed to do a warranty for my case…
I needed to do a warranty for my case and screen protector. The website made it easy to follow and to do both claims in one transaction. I love y'alls products as the truly protect my phones and tablets from damage.
16 May 2026
I refuse to use my new I phones until…
I refuse to use my new I phones until my otterbox cases arrive
4 April 2026
Always has what I want at the moment I…
Always has what I want at the moment I want it at the price I can afford. And it lasts forever and looks great too.
28 May 2026
Unprompted review
GOOD PRODUCT
14 May 2026
Clips suck
Bought the case and found they don’t include the phone clip anymore so I had to wait a week for that to be mailed. Upon arrival the new clip isn’t even good enough to hold my phone in it. Keeps falling out and breaking screen protectors every time
4 May 2026
Reply from OtterBox
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
I am still waiting for shipping…
I am still waiting for shipping details. The warranty order was placed on 15th May 2026 and I haven't received any shipping information or the product till 28th of May 2026
15 May 2026
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
A quality case protecting my cell-phone…
A quality case protecting my cell-phone from the many times I seem to drop it. Loved the many design choices for my new cell-phone and the way it fit the phone. Delivery was quick!
4 August 2025
Don’t order off their website
I ordered a phone case for my new iPhone 17 pro hopping it would arrive on time for me to use it. Not only has it not arrived by the time they said it would, but It was shipped back and fourth between two towns and I have yet to get it. You’d think for as expensive their cases are they would ship it correctly and on time. Definitely the last time I will be buying their products. Very unsatisfied
27 May 2026
Unprompted review
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
Haven’t received order from warranty…
Haven’t received order from warranty and it has been 1 month.
1 May 2026
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
Always guaranteed for the life of the…
Always guaranteed for the life of the phone. Thanks!
28 June 2025
Easy to apply for phone cover…
Easy to apply for phone cover replacement and it arrived quickly
15 May 2026
Would rate this higher if it didn’t…
Would rate this higher if it didn’t take 2 weeks for the product to arrive.
13 May 2026
Reply from OtterBox
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
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